March Networks CCTV Software(19)
Used by leading banks and retail organisations worldwide to extract valuable information on customer service, merchandising, operations, compliance and more, March Networks Searchlight™ helps businesses improve performance and profitability. Integrating clear surveillance video, business data and highly-accurate analytics, the software also enables organisations to proactively detect fraud and theft, and reduce investigation times by as much as 90%. With March Networks’ Searchlight 4.6 release, customers now benefit from new dashboards and reporting capabilities that make it even easier to analyse, compare and share critical information. Summary Dashboard Views and Drill-Down Filtering Available in Searchlight’s Business Analytics reporting tool, the new dashboards enable users to compare aggregated data and trends from multiple locations more effectively, based on their own key performance indicators (KPIs). Users can filter data by analytic, site or customized grouping across their organisation, and quickly drill-down to a granular level when needed. A retail operations manager, for example, could view people counts from all locations, then drill down to get exact numbers for each of the four entrances at a single site. A district manager could do the same to view the information from his district only. Users can also save their own custom reports and dashboard views for convenience. Automatic Email Notifications with Images This new feature in Searchlight’s Operations Audit enables organizations to share snapshots (in low or high definition) by email with select users on a set schedule. The reports can include images from all cameras at each site, or from select cameras only, such as all front entrance images. A large March Networks retail customer is already using this feature to provide district managers with a daily overview of their showroom floors, and reported a 30% improvement in merchandising compliance within four months. Multiple Image Export to Email Another Operations Audit addition, this practical feature makes sharing video images quick and easy. Users simply right-click and select the images they want to export, and the software will automatically add them to the user’s email application as attachments. Other new Searchlight features include the ability to automatically export Business Analytics data from all sites, cameras and zones on a set schedule, ensuring that key reports are always ready and easily accessible. As well, new embedded hyperlinks in the software’s Business Rules Summary email notifications allow users – in particular loss and fraud prevention investigators – to move quickly into the software to view video evidence and the exact exceptions results. “When customers start using Searchlight, two things usually happen fairly quickly. First, they are thrilled with the business insights the software provides, and second, they start brainstorming about new ways to apply that information and who in the organisation could also benefit,” said Douglas Wong, Vertical Software Applications Product Manager, March Networks. “Several of the new capabilities we’ve introduced have been inspired by our customers and we look forward to demonstrating them to partners and prospects.” Learn more about March Networks Searchlight.Add to Compare
March Networks Searchlight for Retail enables all types of retail organisations – including specialty retail, grocery stores, quick service restaurants (QSRs) and convenience stores (c-stores) – to reduce losses from theft, oversee operations, improve customer service and increase profits. The intelligent software integrates clear surveillance video with data from retail systems including point-of-sale (POS) and RFID tags to alert loss prevention staff and business owners to instances of potential theft, and reduce investigation times from hours to minutes. In addition, Searchlight’s optional business analytics (e.g. people counting, dwell time monitoring and queue length) combined with video data provide valuable insights on occupancy, speed of service, transactions conducted with no customer present, and customer interest. Available as a standalone software application, or as a hosted software as a service (SaaS) for a low monthly fee, Searchlight for Retail delivers key benefits to retailers including: Transaction Summaries. View and compare user-definable report summaries (voids, refunds, discounts, etc.) to identify potential issues based on transaction trends over time. Transaction Reports. Review transaction data integrated with video to quickly investigate instances of potential internal theft, and to evaluate employee behavior at the POS. Business Analytics. Uncover customer trends and employee Key Performance Indicators (KPIs), and gain insight into overall store or restaurant operations. Operations Audits. Review snapshots from the cameras at your locations to see what’s happening, and discern operational issues like cleanliness, safety concerns, placement of promotional displays, etc. Business Rules. Detect possible fraud by reviewing lists of transactions and events that are important to you, e.g., no sales, safe drops, and transactions that exceed a certain amount, and be automatically alerted about these events via email. Security Audits. Filter by location ID and/or alarm type, and view alarm video from the vantage point of one or multiple cameras; export alarm details along with relevant video and audio evidence. Integrate your video surveillance system with leading POS and RFID software. A portfolio of POS and RFID integrations are available off-the-shelf; customised integrations can be configured as needed.Add to Compare
Managed Video Network Services from March Networks enable organizations to outsource the daily health monitoring and management of their networked digital video systems.Tiered services include: Initial Configuration and Commissioning - to verify system configuration and programming against stated requirements and quality standards. Video Network Monitoring – to provide ongoing reports on the status of cameras, disk drives, video/audio storage, network connectivity and operating temperatures. Customers retain responsibility for resolving identified problems. Video Network Monitoring and Management – an enhanced service for both the monitoring and management of video systems. Includes: regular status reports, recommendations, remote troubleshooting, programming adjustments when necessary, and the installation of maintenance software upgrades as they are released. Lifecycle Management – a worry-free service for customers with more extensive installation or service requirements, ranging from system design and installation logistics to extended hardware warranty contracts.Add to Compare
March Networks Insight is a new, hosted service that provides customers with unmatched video network visibility, asset control, system health, and service level agreement (SLA) performance management. It offers a visual overview of an organisation’s entire video network, and valuable reporting capabilities accessible via a secure, cloud-based platform. Leveraging the proven expertise of March Networks’ dedicated Network Operations Center (NOC) team, Insight leaves customers free to focus on their business while ensuring optimum video system performance. Users enjoy complete, end-to-end support – from system monitoring, performance optimisation and issue diagnosis, to remote resolution where possible. When onsite service is required, the NOC team generates a service ticket for customers or their certified partner along with valuable information on the likely issue, for faster, more efficient resolution. That complete support is just one of the benefits enabled by this industry-first service. Insight offers unique features and reporting capabilities that save customers time and costs, including: Easy, self-service access to the cloud-based management platform via a web browser, enabling customers and/or their certified partner to securely access critical video network information, create customised reports, and generate and track their own service tickets Comprehensive health reporting, for at-a-glance views of a customer’s video network health, problematic areas and more Closed-loop field service workflows so customers know that escalated issues have been resolved successfully SLA reporting on items including outstanding service tickets and time to resolution, validating that SLA commitments are being met Scheduled software upgrades, ensuring timely updates that help protect the video network from possible security vulnerabilities and enable feature enhancements Inventory and product warranty reporting, providing an invaluable audit of a customer’s entire video network, including device configuration, model number, firmware version and warranty status Optional, third-party device health monitoring employing Simple Network Management Protocol (SNMP) scanning tools, leaving customers worry-free even when it comes to non-March Networks IP devices in the video network Optional Field of View (FOV) reports, so customers and/or their certified partner can move quickly to fix any camera FOV that’s been changed or obstructed Geographical and network topology views, for a more intuitive overview of a customer’s video deployment, as well as the ability to quickly spot trends by region or areaAdd to Compare
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The sound of sirens in the distance is commonplace, nowadays. Whether related to a medical emergency or everyday crimes, such as theft, property crimes, and so on, we’re all accustomed to hearing these sirens by now. It is worth noting that many incidents that police respond to take place at night. According to a recent report by the Sleep Judge, more than half of murders, manslaughter, sexual assaults, robberies, aggravated assaults and motor vehicle thefts happen long after the sun has set. To anyone looking to address the round-the-clock security challenge, deploying the most comprehensive surveillance solution is a must, and this means, looking at the instrumental role illumination plays in video capture. Limitations of traditional video surveillance For surveillance cameras relying on video analytics and artificial intelligence (AI) to deliver functionalities such as facial recognition, license plate reading and motion detection, nighttime crimes can pose something of a problem. Without adequate illumination, images from video cameras are grainy and unusable.If surveillance cameras can’t be used to prevent, detect and/or resolve crimes that occur in these areas, the entire security operation is obsolete Without proper lighting, potential criminals and moving objects essentially become indistinguishable, at night, thereby inhibiting even the most advanced security technologies. This limitation of traditional surveillance technology not only hinders immediate police response, but it also stops crime investigations dead in their tracks. Often, without video evidence that is clear and discernible, conviction in a court of law is next to impossible. A common response to this issue is to place security cameras near streetlights or well-lit areas. After all, according to NPR, street lights are effective in deterring crime, as “there are people such as neighbors, pedestrians, or police, to actually see suspicious activity.” However, even if streetside and primary entrances are well lit, the areas that still need most to be surveilled are rear or side doorways shrouded by darkness, unlit back alleys, and so on. If surveillance cameras can’t be used to prevent, detect and resolve crimes that occur in these areas, the entire security operation is obsolete. Best-in-class security solutions must be able to see everything, day and night. A purpose-designed illumination solution Addressing this issue is easier than you might think. Much like a human eye needs some sort of light to “see,” so does video surveillance technology. Integrating external illuminators into a security solution can optimise camera performance exponentially, expanding a camera’s video capture and coverage abilities and ensuring the operation of video analytics, day and night. Opting for an external illuminator allows system integrators to select a device that matches the exact emission range of a camera’s field of view (FOV). The result is an evenly lit visual field, where captured images are clear and effective for security purposes. The two most common options available to integrators include infrared (IR) and white light illuminators. Each technology is built to optimise particular deployments, depending on their needs. Infrared versus white light IR illuminators emit IR light, which is invisible to the human eye and perfect for covert surveillance operations. When cameras need to be able to detect potential threats over long distances, IR illuminators are perfect for the job as they typically have longer emission ranges. IR illuminators are optimal for surveillance operations in license plate recognition, border patrol, safe cities, theme park, and medical sleep lab applications.Cameras deployed without proper illumination are rendered blind, especially at night If an end user needs to implement full-color video analytics for identification purposes, such as facial, object and license plate recognition, white light illuminators are undoubtedly an integrator’s best bet. IR illumination and traditional thermal security cameras, after all, are only able to provide black-and-white images, whereas object recognition software often identifies objects based on their color. White light illuminators installed alongside AI-powered surveillance cameras enable enhanced video image clarity, which, optimises video analytics performance. When customers want to physically deter suspicious activity, deploying white light illuminators is effective. A recent study out of Crime Labs New York found that businesses that deployed visible lights to deter crime “experienced crime rates that were significantly lower,” which “led to a 36 percent reduction in ‘index crimes’”. On top of all this, LED based white lights operate at low running costs and typically have long lifespans, saving end users thousands of dollars a year in energy costs without having to sacrifice surveillance optimisation. External versus built-in illumination Security customers looking to use lighting to deter crime and improve the performance of video surveillance may consider “all-in-one" solutions, as some cameras have LEDs (light emitting diodes) built into them. These LEDs typically encircle the lens and therefore shed light in whatever direction the camera is pointed. However convenient these may seem, built-in illumination can cause problems. First, LEDs built into cameras and next to other electronic components often cause heat to build up, which attracts insects that can trigger motion detection and obstruct a camera’s view. This heat buildup also shortens the LED lights lifespan. Built-in LEDs also tend to create “hot spots” with glare and reflection back into the camera, often because these lights only cover a 30-degree field of view (FOV), even though the average camera’s FOV is 90 degrees. This issue can severely limit a camera’s visibility, essentially rendering those remaining 60 degrees dark and unusable. All in all, when integrating lighting solutions into your security deployment, a cost-effective solution that enhances a camera’s video capture and coverage abilities, are external illuminators because they offer flexible choices of field of view and distances. Best-in-class security solution When it comes to criminal conviction in a court of law, “seeing really is believing.” Cameras deployed without proper illumination are rendered blind, especially at night, just as any security officer would be when patrolling the same unlit area. To guarantee end users the most reliable and highest performing security solution, consider integrating best-in-class illumination into your offerings.
Urban populations are expanding rapidly around the globe, with an expected growth of 1.56 billion by 2040. As the number of people living and working in cities continues to grow, the ability to keep everyone safe is an increasing challenge. However, technology companies are developing products and solutions with these futuristic cities in mind, as the reality is closer than you may think. Solutions that can help to watch over public places and share data insights with city workers and officials are increasingly enabling smart cities to improve the experience and safety of the people who reside there. Rising scope of 5G, AI, IoT and the Cloud The main foundations that underpin smart cities are 5G, Artificial Intelligence (AI), and the Internet of Things (IoT) and the Cloud. Each is equally important, and together, these technologies enable city officials to gather and analyse more detailed insights than ever before. For public safety in particular, having IoT and cloud systems in place will be one of the biggest factors to improving the quality of life for citizens. Smart cities have come a long way in the last few decades, but to truly make a smart city safe, real-time situational awareness and cross-agency collaboration are key areas which must be developed as a priority. Innovative surveillance cameras with integrated IoT Public places need to be safe, whether that is an open park, shopping centre, or the main roads through towns Public places need to be safe, whether that is an open park, shopping centre, or the main roads through towns. From dangerous drivers to terrorist attacks, petty crime on the streets to high profile bank robberies, innovative surveillance cameras with integrated IoT and cloud technologies can go some way to helping respond quickly to, and in some cases even prevent, the most serious incidents. Many existing safety systems in cities rely on aging and in some places legacy technology, such as video surveillance cameras. Many of these also use on-premises systems rather than utilising the benefits of the cloud. Smart programming to deliver greater insights These issues, though not creating a major problem today, do make it more challenging for governments and councils to update their security. Changing every camera in a city is a huge undertaking, but in turn, doing so would enable all cameras to be connected to the cloud, and provide more detailed information which can be analysed by smart programming to deliver greater insights. The physical technologies that are currently present in most urban areas lack the intelligent connectivity, interoperability and integration interfaces that smart cities need. Adopting digital technologies isn’t a luxury, but a necessity. Smart surveillance systems It enables teams to gather data from multiple sources throughout the city in real-time, and be alerted to incidents as soon as they occur. Increased connectivity and collaboration ensures that all teams that need to be aware of a situation are informed instantly. For example, a smart surveillance system can identify when a road accident has occurred. It can not only alert the nearest ambulance to attend the scene, but also the local police force to dispatch officers. An advanced system that can implement road diversions could also close roads around the incident immediately and divert traffic to other routes, keeping everyone moving and avoiding a build-up of vehicles. This is just one example: without digital systems, analysing patterns of vehicle movements to address congestion issues could be compromised, as would the ability to build real-time crime maps and deploy data analytics which make predictive policing and more effective crowd management possible. Cloud-based technologies Cloud-based technologies provide the interoperability, scalability and automation Cloud-based technologies provide the interoperability, scalability and automation that is needed to overcome the limitations of traditional security systems. Using these, smart cities can develop a fully open systems architecture that delivers interoperation with both local and other remote open systems. The intelligence of cloud systems can not only continue to allow for greater insights as technology develops over time, but it can do so with minimal additional infrastructure investment. Smart surveillance in the real world Mexico City has a population of almost 9 million people, but if you include the whole metropolitan area, this number rises sharply to over 21 million in total, making it one of the largest cities on the planet. Seven years ago, the city first introduced its Safe City initiative, and ever since has been developing newer and smarter ways to keep its citizens safe. In particular, its cloud-based security initiative is making a huge impact. Over the past three years, Mexico City has installed 58,000 new video surveillance cameras throughout the city, in public spaces and on transport, all of which are connected to the City’s C5 (Command, Control, Computers, Communications and Citizen Contact) facility. Smart Cities operations The solution enables officers as well as the general public to upload videos via a mobile app to share information quickly, fixed, body-worn and vehicle cameras can also be integrated to provide exceptional insight into the city’s operations. The cloud-based platform can easily be upgraded to include the latest technology innovations such as licence plate reading, behavioural analysis software, video analytics and facial recognition software, which will all continue to bring down crime rates and boost response times to incidents. The right cloud approach Making the shift to cloud-based systems enables smart cities to eliminate dependence on fibre-optic connectivity and take advantage of a variety of Internet and wireless connectivity options that can significantly reduce application and communication infrastructure costs. Smart cities need to be effective in years to come, not just in the present day, or else officials have missed one of the key aspects of a truly smart city. System designers must build technology foundations now that can be easily adapted in the future to support new infrastructure as it becomes available. Open system architecture An open system architecture will also be vital for smart cities to enhance their operations For example, this could include opting for a true cloud application that can support cloud-managed local devices and automate their management. An open system architecture will also be vital for smart cities to enhance their operations and deliver additional value-add services to citizens as greater capabilities become possible in the years to come. The advances today in cloud and IoT technologies are rapid, and city officials and authorities have more options now to develop their smart cities than ever before and crucially, to use these innovations to improve public safety. New safety features Though implementing these cloud-based systems now requires investment, as new safety features are designed, there will be lower costs and challenges associated with introducing these because the basic infrastructure will already exist. Whether that’s gunshot detection or enabling the sharing of video infrastructure and data across multiple agencies in real time, smart video surveillance on cloud-based systems can bring a wealth of the new opportunities.
Securing Intelligent Transportation Systems (ITS) in the transportation industry is multi-faceted for a multitude of reasons. Pressures build for transit industry players to modernise their security systems, while also mitigating the vulnerabilities, risks, and growth-restrictions associated with proprietary as well as integrated solutions. There are the usual physical security obstacles when it comes to increasingly integrated solutions and retrofitting updated technologies into legacy systems. Starting with edge devices like cameras and intelligent sensors acquiring video, analytics and beyond, these edge devices are now found in almost all public transportation like buses, trains, subways, airplanes, cruise lines, and so much more. You can even find them in the world’s last manually operated cable car systems in San Francisco. The next layer to consider is the infrastructure and networks that support these edge devices and connect them to centralized monitoring stations or a VMS. Without this layer, all efforts at the edge or stations are in vain as you lose the connection between the two. And the final layer to consider when building a comprehensive transit solution is the software, recording devices, or viewing stations themselves that capture and report the video. The challenge of mobility However, the transportation industry in particular has a very unique challenge that many others do not – mobility. As other industries become more connected and integrated, they don’t usually have to consider going in and out or bouncing between networks as edge devices physically move. Obviously in the nature of transportation, this is key. Have you ever had a bad experience with your cellular, broadband or Wi-Fi at your home or office? You are not alone. The transportation industry in particular has a very unique challenge that many others do not – mobility Can you trust these same environments to record your surveillance video to the Cloud without losing any frames, non-stop 24 hours a day, 7 days a week, 365 days a year? To add to the complexity – how do you not only provide a reliable and secure solution when it’s mobile, travelling at varying speeds, and can be in/out of coverage using various wireless technologies? Waiting to upload video from a transport vehicle when it comes into port, the station, or any centralised location is a reactive approach that simply will not do any longer. Transit operations require a more proactive approach today and the ability to constantly know what is going on at any given time on their mobile vehicles, and escalate that information to headquarters, authorities, or law enforcement if needed; which can only occur with real-time monitoring. This is the ultimate question when it comes to collecting, analysing, and sharing data from mobile vehicles – how to get the video from public transportation vehicles alike to headquarters in real time! Managing video data In order to answer this question, let’s get back to basics. The management and nature of video data differs greatly from conventional (IT) data. Not only is video conducted of large frames, but there are specific and important relationships among the frames and the timing between them. This relationship can easily get lost in translation if not handled properly. This is why it’s critical to consider the proper way to transmit large frames while under unstable or variable networks. The Internet and its protocols were designed more than two decades ago and purposed for conventional data. Although the Internet itself has not changed, today’s network environments run a lot faster, expand to further ranges, and support a variety of different types of data. Because the internet is more reliable and affordable than in the past some might think it can handle anything. However, it is good for data, but not for video. This combination makes it the perfect time to convert video recording to the Cloud! Video transmission protocol One of the main issues with today’s technology is the degradation of video quality when transmitting video over the Internet. ITS are in dire need for reliable transmission of real-time video recording. To address this need a radical, yet proven, video transmission protocol has recently been introduced to the market. It uses AI technology and to adapt to different environments in order to always deliver high quality, complete video frames. This protocol, when equipped with encryption and authentication, enables video to be transmitted reliably and securely over the Internet in a cloud environment. One of the main issues with today’s technology is the degradation of video quality when transmitting video over the Internet Finally, transportation industry has a video recording Cloud solution that is designed for (massive) video that can handle networks that might be experiencing high error rate. Such a protocol will not only answer the current challenges of the transportation industry, but also make the previously risky Cloud environment safe for even the most reserved environments and entities. With revolutionary transmission protocols, the time is now to consider adopting private Cloud for your transportation operations.
The COVID-19 global pandemic had a life-changing impact on all of us in 2020, including a multi-faceted jolt on the physical security industry. With the benefit of hindsight, we can now see more clearly the exact nature and extent of that impact. And it’s not over yet: The pandemic will continue to be top-of-mind in 2021. We asked this week’s Expert Panel Roundtable: What have been the positive and negative effects of Covid-19 on the physical security industry in 2020? What impact will it have on 2021?
We are several weeks into 2021, and it is already shaping up to be an eventful year. The happenings and trends from 2020 will likely carry over into the new year, but in a fast-moving industry such as ours, there will also be additional trends to watch. Looking toward the year ahead, we asked this week’s Expert Panel Roundtable: What will be the biggest security trends in 2021?
March Networks, a global video security and video-based business intelligence solutions provider, is proud to announce that its products have obtained approval from Dubai’s Security Industry Regulatory Agency (SIRA). SIRA approval Security Industry Regulatory Agency (SIRA) is a regulatory body that governs best practices in security systems and services in Dubai (UAE). Its Security Equipment Approval certificates help businesses in the UAE determine which products meet its rigorous standards. By obtaining SIRA approval on its Command Enterprise video management system and recording platform, along with a wide range of its IP cameras, March Networks can now offer a complete, SIRA-approved end-to-end video surveillance solution for Dubai and the UAE. “We are very pleased to achieve SIRA compliance,” said Trevor Sinden, March Networks Vice President for the Middle East & Africa regions. Secure video surveillance products firm Trevor adds, “March Networks has always offered secure, highly reliable video surveillance products. This approval further solidifies our commitment to compliance with government and central bank regulations across the Middle East. We look forward to the new business opportunities this approval will create.” March Networks is headquartered in Ottawa, Ontario, Canada, and has regional offices around the world, including in Dubai. The company’s IP video surveillance and business intelligence solutions are used by more than 600 financial institutions and 300 retail brands globally.
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