Heitel CCTV Software

The healthcare sector is a crucial part of a functioning society as it provides life-saving care and reassurance to the population. A key part of ensuring the professionals in this industry have the best work environment is the ongoing security of the facilities. Overcoming environmental challenges Hospitals are challenging environments for security integrators. There is little room for mistakes because staff, patients and assets cannot be compromised. Medical centres and their facilities can be vast complexes and security teams must be confident in their ability to identify and nullify threats as soon as possible.  Chubb provided Queensland Children’s Hospital's security team with a simple and easy-to-use tool Chubb Fire & Security offers a range of intelligent video and access control systems to solve these challenges. The Queensland Children’s Hospital in Australia, formerly named Lady Cilento Children’s Hospital, is the major specialist children’s hospital for families living in Queensland and Northern New South Wales. The facility not only provides care to the local families but also the state’s sickest and most critically injured children who need highly specialised care. This state-of-the-art hospital, coupled with a leading academic and research facility and the high calibre staff, provides a platform to continue to develop as a leader in paediatric health care, education and research. Comprehensive security solution Chubb developed a solution for Queensland Children’s Hospital that included access control, video management, communications and asset tracking. By creating a common infrastructure for all security systems managed through a comprehensive user interface, Chubb provided the hospital’s security team with a simple and easy-to-use tool that enables them to resolve situations as they happen and action events automatically on command. Chubb also developed a 3D model of the building that allows the security team to respond quickly to a wide variety of events. The protection of patients and staff is naturally a hospital's number one priority Also crucial to the implementation of security systems in a hospital is minimal disruption to its everyday operations. Professionals in hospitals are working 24/7 so there is little time when it comes to disabling security systems for maintenance or repairs. Continued maintenance and upgrades are vital elements to Chubb’s work and key to this is a great deal of collaboration with clinical and operational stakeholders. Securing mission-critical environment Hospital facilities are not always state-of-the-art and often face the slow upgrade process that a limited budget imparts. However, through the audit and update of security systems, steps can be taken to ensure continued operations without external disruption. The protection of patients and staff is naturally a hospital's number one priority and Chubb shares the same commitment to making sure the environment is safe and secure. Carrying out a technically demanding project in a large, mission-critical environment like a hospital takes strong teamwork, including expert strategic partners, and collaboration between stakeholders.

There’s almost no installation that goes 100-percent smoothly in the field of video surveillance. Unexpected issues routinely arise that can increase time on the job, cost of the project and frustration. Manufacturers work on the product side to help ensure their products are easy to install and – when troublesome situations do arise – are flexible enough for installers to quickly find a remedy. Importance of ease of installation Ease of installation is a very important part of the project to the system integrator because the cost of labour is variable  Ease of installation is a very important part of the project to the system integrator because the cost of labour is variable and can be very expensive. In some cases, the cost of labour to install a camera can be more than the cost of the camera! If labour costs are high – or are more expensive than a system integrator planned – they can lose a great deal of money on a project. If a cautious system integrator includes too high of an estimate for labour in a project bid, his overall bid will to high and it could cost him the project. The easier the camera is to install, the lower the labour cost, subsequently achieving higher savings for end-users. Hence it is essential that camera manufacturers develop products that are easy to install or are flexible in the field for system integrators and installers who know that time is money. Enterprise projects can involve thousands of cameras installed Simplifying installation of cameras Camera installation typically involves an electrician, the camera installer and the person who configures the VMS (Video Management Software). Of course, one person can play all three roles, and in many cases, does, but enterprise projects can involve dozens, hundreds or even thousands of cameras with teams of individuals involved in an installation. The electrician runs conduit with an electrical or PoE (Power over Ethernet) connection to the housing or the backplate of the camera; the installer then installs the camera at that location, hooking it up to power; and then a configurator adds cameras to the network and makes adjustments – renaming the camera, setting the frame rate, enabling WDR (Wide Dynamic Range), and the like. When it’s a project that involves different players for any of these functions, there is the potential for a bottleneck and delay in project completion. And if a system integrator is paying an electrician, installer and software configurator – and they are all three on site waiting for each other to finish – that’s a system integrator’s worst-case scenario. Enhancement through modular cameras Video surveillance camera manufacturers like Hanwha Techwin are producing products that take different roles Video surveillance camera manufacturers like Hanwha Techwin are producing products that take the different roles of electrician, installer and configurator into consideration, allowing them to complete their tasks independently. With a focus on modular design which includes a USB dongle, a device manager, magnetic module and included accessories, the Wisenet X series Plus is one of the fastest cameras to install, service and upgrade – saving installers time and money. Wisenet X series Plus cameras have a detachable camera module that utilise magnets to lock into the housing for instant configuration. Electricians can run conduit with a single PoE connection to the back plate/housing while the configurator is working on configuring the camera module, allowing security professionals to later snap the camera into place in just minutes. The VMS configurator can then come and add the cameras to the network and program their functionality. Modular cameras offer flexibility  In the past, an end user might determine after the camera is installed that there aren’t enough pixels on target, or they need certain different functions like video analytics for example, resulting in the time-consuming replacement of the entire camera. With modular-designed cameras, the camera module can be swapped with a new one without having to focus or replace the camera – even to change the resolution or field of view, also Wisenet X series Plus has optional PTRZ modules that can be remotely adjusted to the field of view and the position of the camera lens. Making camera adjustments in the field is also now easier and perhaps even safer. Installers have been known to climb a ladder and juggle a bulky laptop to access the network to be able to see video of how the camera is positioned. Or they’ve had to use analogue video output to view the video feed on a separate monitor which provides the field of view, but not megapixel quality. Using a smartphone, the installer can wirelessly see full and not cropped quality video directly from the camera Wisenet X series Plus cameras have a USB port that allows installers to connect it to a small dongle that converts the camera to a Wi-Fi device. Using a smartphone, the installer can wirelessly see full and not cropped quality video directly from the camera. It’s a much easier way to evaluate video while at the camera. Eliminating the second person looking at live view on a computer guiding through a cellphone to the installer to accurately point the camera to the proper position. If system integrators can do some of the legwork prior to even getting on site, it can reduce cost and improve efficiency. Imagine having 300 cameras ready to send to a project site. To configure those cameras, a system integrator has to take each camera out of the box, plug each into a switch, configure it, take it off of the switch and put it back in the box. To improve this process, camera manufacturers have now developed packaging that provides access to the camera port without even having to remove it from the box. It’s an innovative solution that saves time. Modular cameras have optional PTRZ modules that can be remotely adjusted to the field of view Software programs help in enhancing installation Whether it’s a one-man show or a team of electricians, installers and configurators, software programs can greatly enhance the installation process. Device managers are important tools in adding multiple cameras to a project. Using that 300-camera project, for example, it’s easier when a manufacturer has a device manager that allows the mass programming and configuration of cameras. Adding 300 cameras one by one is time consuming and leaves room for error when making so many multiple entries. A device manager should be able to scan the network and locate its devices, allowing them to be grouped, configured and much more. Every video surveillance camera project is going to have its ups and downs. But camera manufacturers can do their part in the production process to address the many issues known to slow down progress. It’s impressive that many are taking the lead in producing innovations like modular camera design, flexibility in the field and accessible packaging that can truly reduce installation cost and improve efficiency.

For those of you old enough to remember, video matrix switchers were once the heyday of surveillance camera control. These cumbersome antiques were at the heart of every major video surveillance system (CCTV at the time) in premier gaming properties, government installations and corporate industrial complexes. They required more physical labour to construct and configure than perhaps the pyramids – maybe not – but you get the picture. And then digital video made its way in to the market and everything changed, transforming the physical demands for camera control and management from a hardware-centric to a software driven process. We’ve come a long way in a few short years, and the borders that once defined IT and security continue to diminish, if not disappear completely There’s no doubt that this migration also presented significant challenges as many security professionals often struggled with all things IT and software programming being one of the industry’s soft spots. Fortunately, we’ve come a long way in a few short years, and the borders that once defined IT and security continue to diminish, if not disappear completely. However, the complexities of today’s VMS functionality can be intimidating for anyone tasked with installing one of these systems given all of the user-defined options available from the simplest camera sequencing and bandwidth allocations to mobile management and enterprise level integration. This is where truly advanced VMS solutions need to shine on both the operations and the design/build sides of the equation. Smart VMS design There are more solutions products labelled “VMS solutions” out there than ever before. The issue is the fact that many of these “solutions” really don’t fall into the category of a true VMS by today’s standards but offer basic camera and NVR control. No doubt that there is a place for such software programs in the market. However, VMS solutions from the likes of OnSSI and other industry-leading companies offer distinct and superior management and control capabilities for demanding security and business intelligence applications. Perhaps of equal importance, these top-tier VMS solutions incorporate provisions for installers, so they have a clear and easier implementation path. OnSSI offers VMS solutions with smart camera drivers Here are seven attributes that can assist with the design and implementation of an advanced VMS solution: 1) Open architecture platform We need the ability to easily integrate with other systems and scale for future developments and physical system growth The ability to easily integrate with other systems and scale for future developments and physical system growth is largely dependent on a systems platform architecture. Here’s where VMS solutions with open architecture provide a distinct advantage. Open-architecture solutions expand functionality by facilitating greater integration between multiple systems and components. This not only makes VMS solutions with open architecture easier to implement, it makes them extremely cost-efficient by eliminating the need for proprietary solutions. Open architecture systems also provide adherence to industry standards such as ONVIF and PSIA, as well as compression formats such as H.265 and MJPEG, and help ensure system integration and support of an extensive range of manufacturers’ cameras and off-the-shelf hardware. Be wary of VMS solutions with limited camera manufacturer support. 2) Simple licensing processes and pricing Camera licenses and pricing is always a touchy subject, as any misunderstanding of a specific VMS solutions’ licensing terms can prove to be costly after the fact. And it often seems that some VMS suppliers have gone to great lengths to complicate the process as to obscure actual Total Cost of Ownership (TCO). Perhaps the most direct, simple and straightforward camera licensing and pricing method is to have one license per IP address used by each camera/encoder on multi-channel devices. These should be perpetual licenses with no required annual fees or subscriptions. Additionally, the licensing agreement should be all inclusive without added fees for multiple clients, failover servers, active directory support, I/O devices, redundant management servers, technical support or security patches and updates. 3) Mixing and matching camera license types The ability to mix and match different camera license types within the same system helps facilitate a seamless and simple migration of new and pre-existing systems with minimal downtime or interruption in operation. The ability to mix and match camera licenses not only saves valuable design and installation time, it can provide considerable savings when integrating large, multi-tenant systems. Mix and match capabilities also allow system designers to apply specific feature sets to specific groups of cameras to best leverage functionality and budgets, as well as providing the flexibility to implement an on-site, virtual, or cloud-based VMS solution, without any additional cost. 4) Auto camera detection and configuration Another VMS set-up feature that eases the install process is the ability to forego device registrations or MAC address requirements Another VMS set-up feature that eases the install process is the ability to forego device registrations or MAC address requirements. This functionality allows installers to instantly locate cameras on the network and configure them centrally so they can easily replace older cameras while seamlessly retaining video recorded from them. The auto detection capability should also include the ability to detect and import CSV files, which can then be stored and used to configure camera templates for future camera installation profiles. 5) Smart camera driver technology VMS solutions with smart camera drivers offer valuable assistance during system implementation, and any time new cameras are added to the network or replace older models. Manufacturer-specific smart camera drivers expand the range of model-specific static drivers. Instead of storing the device’s information (codecs, resolutions, frame rates, etc.) statically, a VMS with smart camera drivers queries devices for their capabilities using the manufacturers’ proprietary protocol. All that is required for configuration is that the camera is available on the network. Smart camera drivers eliminate the need to wait for model-specific drivers or installation of driver packs, allowing for newly released cameras to be used immediately. Network security is an area where leading VMS suppliers like OnSSI have ramped up development efforts to stay ahead of hackers  6) Importance of network security Network Security is perhaps the greatest challenge faced by industry professionals today Network security is perhaps the greatest challenge faced by industry professionals today. This is an area where leading VMS suppliers like OnSSI have ramped up development efforts to stay ahead of hackers. New security developments to look for include TLS 1.2 encryption protocols for camera-to-server communications (SSL 3.0 supported for older cameras), as well as server-to-server communications. Additional safeguards to consider include: randomised video databases with no camera identification information to secure recorded data; support for Active Directory authentication; AES encryption between servers and clients; and AES encrypted exporting. 7) Automatic updates Regardless of the supplier you select for your VMS solution, they should be consistently providing new updates and security patches on a frequent if not regular basis. Keeping up with these updates can be a burden and are often overlooked leading to system failures and breeches. Advanced VMS solutions now feature automatic update service checks on a system-wide basis, eliminating the need to manually update individual servers and devices. This ensures that your VMS system always has the latest drivers, fixes and updates which assures overall security while reducing TCO. So next time you’re getting a demo of the latest and greatest VMS solution, remember to ask what it offers in terms of design and implementation tools. Half the battle with new technologies is getting them installed and working properly. Without the right tools to accomplish these critical first steps, all the functionality in the world will do you little good.

The Škoda dealership had sufferedfrom a series of thefts and vandalismin their parking areas With over 25 years of experience, Rindt & Gaida has become a firmly established car dealership for the Škoda brand in the Hannover region. Customers have come to appreciate the good service, well-maintained used cars and the high-quality new Škoda vehicles offered by Rindt & Gaida. Unfortunately, this is true not only for honest customers, but also for criminals. Therefore, the Škoda dealership is now protecting its parking lot for new cars with a customized safety concept, in which FLIR thermal imaging cameras play an important role. "On our parking lot for new cars, we were having problems with some pretty audacious thieves, who were after the alloy rims on our brand-new vehicles." explains Stefan Butterbrodt, Service Manager at Rindt & Gaida. "This type of theft alone is bad enough in itself, but even more damage was incurred because they simply dropped the new vehicles on their door sills. You can't sell a vehicle like this as a new car. Of course this also causes a considerable effort in dealing with the insurance company and leads to higher insurance premiums on the long run." Sophisticated security concept Therefore in 2014 the dealership decided to actively combat this organised theft. The Škoda dealership contacted security specialist Tobias Vieth at the security technology company HDS Sicherheitstechnik. After analysing the requirements on site, it was clear to him: a standard solution would not be suitable in this case. "A fence had already been built to discourage burglars. Unfortunately, this did not have the desired effect. What we needed was a comprehensive concept, including a camera and video analysis system.” says Tobias Vieth. Mr. Vieth therefore developed a security concept together with Dirk Ostermann from the company DOI Video Security Business. It relies on detection by FLIR thermal imaging cameras. Originally, the site including the parking lot for new cars was to be monitored using three or four FLIR FC series S thermal imaging cameras, which have a resolution of 320 x 240 pixels and different lenses for different fields of view. However, due to the fact that the parking lot for new cars is divided by a road, there would have been an area that would no longer be visible for the cameras. "Now we have set up two FLIR cameras on this space for new cars", explains Tobias Vieth. "The area measures 50 x 70 meters and the biggest challenge was that a road runs between the space and the mast." As a solution, Dirk Ostermann recommended using a FLIR FC 645 S with a high thermal image resolution of 640 x 480 pixels. With its field of view of 45 x 37 degrees, it is able to oversee the entire area. Massive mast for clear detection conditions The thermal imaging cameras have been installed at different heights and facing in different directions. Tobias Vieth designed a 16-meter mast and had a structural engineer calculate it specifically for this purpose. "We decided to make it extra sturdy to avoid vibration and fluctuations in the camera image and thus allow for crystal clear presentation and accurate detection." A megapixel speed dome camera has been installed on the mast. As soon as the FLIR thermal imaging cameras detect suspicious activity, the speed dome automatically targets the location in question. This helps ensure clear identification of possible thieves. FLIR cameras monitor different areasof the parking lot from a central mast,with an alarm triggering a high-speeddome camera to identify the perpetrator Minimising false alarms Dirk Ostermann, owner of DOI Video Security Business advised HDS Sicherheitstechnik advice on product selection and system design. "It was important for us that as few false alarms as possible were sent to the security control centre. That's why we used high-quality products from FLIR Systems, Norma Systems and Heitel. This combination had proven itself in other projects," explains Dirk Ostermann. "The video analysis method used here was specifically aligned with thermal imaging technology. This has to be extremely precise to ensure that as few false alarms as possible are sent from the Heitel system to the security control centre operated by the company Mebo Sicherheit GmbH in Bad Segeberg, Germany. The video analysis should detect people and not small animals such as cats or rabbits. For potential burglars, who enter the grounds at night, the security control centre has to be able to see what's going on immediately by using live images." Rapid response in the event of an emergency Torsten Ulmer from the company Xtralis provided the Heitel recording system with the Norma systems software, which sends live images directly to the security control centre whenever suspicious activity is detected. "In cases of emergency, intervention measures are immediately implemented: the police or security personnel takes action on site without delay. The control centre can then see exactly whether there is a single perpetrator or several. It can then provide the police with targeted information. This could include whether a robbery is actually in progress or whether vehicles or buildings are being vandalised. Instructions from the control centre like 'back up a few metres, the perpetrators are to your right' can be very helpful in these situations. It would also be conceivable to address the perpetrators directly over the loudspeakers to scare them away if it is more important to protect the property than to apprehend the intruders." Wide-range protection "So far, we have secured three areas, which include the parking lot for new vehicles, the area in front of the building and a back courtyard. Just three days after installing the system, it detected a theft on the parking lot for new cars," explains Tobias Vieth proudly. Dirk Ostermann is also impressed with the results: "Coordination between the system manufacturers worked really well. We not only did the planning, but provided the customer with support during startup together with experts from the individual manufacturers, who were on site and helped get the system up and running. This worked out really well." Škoda Service Manager Stefan Butterbrodt is also satisfied: "The pictures I've seen are sensational. Now that the final installations are finished, we have full camera surveillance and video analysis capabilities. I can confidently say that it was worth the investment. We are very satisfied and can only recommend it." Extending the secured area The parking lot for new vehicles, the area in front of the building and a back courtyard have been secured, but in September 2014 a new problem arose in the area reserved for used cars. "Unfortunately, a small section of our site is not yet covered, and that's exactly where an incident has now occurred. We had a graffiti attack on some vehicles in the used car area," says Stefan Butterbrodt. "At the moment we have between 5 and 10 vehicles in the sales area with graffiti on them, which of course have to be cleaned. Therefore we are now planning to extend the security to cover the entire site." It's a new challenge for Tobias Vieth's design team at HDS and security specialist Dirk Ostermann - and of course for FLIR's FC series S thermal imaging cameras.

Xtralis will unveil the new HeiTel Cam4mobile VG family atSecurity Essen Xtralis, the world’s leading provider of very early & reliable detection and remote visual verification safety and security solutions, will exhibit new capabilities for its HeiTel’s VideoGateway (VG) series including sophisticated, remotely-based software and CMS applications solutions for the web, smart phone, tablet, PC, and workstations at 2014 Security Essen tradeshow, held 23-26 September in Essen, Germany. The Xtralis booth will be located in Hall 2.0 at stand 309. All attendees are invited to stop by the Xtralis stand for live product demonstrations and presentations. Xtralis will unveil the new HeiTel Cam4mobile VG family, a 4-channel version of its popular compact digital security design for mobile applications. The Cam4Mobile delivers live transmission via embedded 3G/LTE connectivity with optional GPS tracking and geo-fencing in combination with real-time recording of up to 4/10 HD video streams. The HeiTel Cam4mobile VG is compatible with all major camera brands and includes camera-specific features such as a 360° view. It is fully integrated into the Xtralis Event Management System (EMS) platform with extended feature set such as HThealthcheck and HTdownload, tailor-made for any Security Remote Monitoring application, supporting an unlimited number of sites and ready to enable up to 50 security officers to instantly manage any kind of security threat. The HeiTel VG family for mobile applications is extremely popular with police, armoured vehicle services such as cash & transit, trucking, and any light rail application. The Cam4Mobile deliverslive transmission viaembedded 3G/LTEconnectivity Also on exhibit at Security Essen will be new capabilities available across the entire HeiTel VG family, not only for mobile but also stationary applications. Features demonstrated will be native integration with Xtralis’ award-winning ADPRO PRO-E PIR detectors, enhanced pre-alarm image viewing features, and pre-recorded audio tracks for automatic audio intervention in the event of a security threat. The new ADPRO PRO-E PIR detectors are specifically designed to make perimeter protection more cost-effective and reliable. At Security Essen Xtralis will introduce SmokeTrace, a video content analytic (VCA) currently available on the Xtralis ADPRO FastTrace 2/2E. SmokeTrace provides real-time, onsite visual verification of a fire threat; so that false alarms are virtually eliminated and situational awareness is delivered to first responders for a more efficient response. The next-generation HeiTel VG family will support SmokeTrace, in addition to IntrusionTrace & LoiterTrace. Xtralis will also exhibit the award-winning ADPRO FastTrace 2E, and demonstrate how Central Monitoring Stations (CMS) can quickly and efficiently offer additional security applications and services at the touch of a button.

Gemini delivers total control room management solution, handling alarms, events, CCTV, and other security systems in one The latest version of the Gemini monitoring platform will be on the Bold Communication’s stand E15 in Hall 4. Gemini delivers the total control room management solution - handling alarms, events, CCTV, lone worker and other security systems in one, simple to use common interface. The latest software release includes support for several additional CCTV systems, the innovative Bold Audio Gateway for management of incoming and outgoing voice traffic and enhanced Gemini Web deployment.              Gemini provides a holistic and strategic security solution, particularly where there is a mix of legacy products and new technology across multiple, dispersed sites. Whether product integration is implemented at the site level or within the management application, Gemini applies filtering, prioritisation and intelligence for a rapid and measured response. The MultiView multi-screen feature provides the operator with an overview of all monitored systems and handling processes which can be tailored to each individual site or globalised for consistency and ease of data input. Together with support for industry standard intruder and fire panels, and signaling formats, Gemini also offers high quality interfaces for Adpro FastTrace, Dedicated Micros, Heitel and many other CCTV monitoring systems.  Gemini provides a single point of control. The scope of each user’s access to the system is totally configurable, ensuring that the activities and efficiency of the operator are appropriately managed.  Advanced reporting, with a new Custom Report Designer and graphical reporting options, provide users with a complete security overview. The Gemini solution has a broad range of user types, accredited commercial ARCs and RVRCs. The Gemini solution has a broad range of user types - accredited commercial ARCs and RVRCs as well as private control rooms such as JD Sports and train operator Scotrail, and public sector organisations like Enfield council and the University of Aberdeen. Many of the original ideas for system enhancements have been generated by the diverse Bold customer base and the product continues to be developed in line with the changing needs of the monitoring sector. For example, users have driven improvements to usability and increased control room efficiency, and cost saving with the introduction of innovative new system activity management.     Where security requirements are complex and interoperate, it is even more important that functionality, usability, support and system management are delicately balanced. The Gemini reporting engine can generate data across all the diverse supported systems and account types. Gemini delivers management data in simple, easy to understand Microsoft Office formats.    An effective integrated security system is one which handles complexity intelligently, so that the escalation and decision making process for the operator is clearly defined and easy to follow. With a variety of client deployments available, the Gemini solution is accessible from any location and is totally scalable with unlimited users, connections and third party interfaces. All systems supplied are supported by our Bold Technical 24/7 support service so there is always help and advice when needed. Please pay us a visit on Stand E15 in Hall 4 at IFSEC 2013 and let us show you Bold can offer.