CCTV software - Expert commentary

Reopening doors: What steps should be taken to ensure safety and security?
Reopening doors: What steps should be taken to ensure safety and security?

A total of £1.6 billion worth of goods are reported as ‘lost’ to in-store theft in supermarkets each year, with figures increasing steadily. The presence of self-checkout systems have increased in supermarkets, as well as other industry retailers. By 2021, we’re globally on track to have 468,000 self-checkout machines in operation, nearly double the 240,000 in existence since 2016. While this increase comes with such benefits as reduced wait times for customers and staff costs, it also comes with a risk of retail theft at self-checkouts. With the circumstances the world now finds itself in i.e. mass unemployment, financial uncertainty, the retail industry has seen an influx in these types of petty crimes, hitting retailers during an already turbulent period. While retailers are taking precautions to protect themselves and their patrons in this new era of in-person shopping, it’s important to ensure the business itself is protected. A popular method to combat these fears is to employ on-site security personnel, however, as we continue to adapt to new operating guidelines, retailers must begin thinking past the immediate future, and begin implementing long-term security solutions to prepare for life after lockdown such as strong CCTV systems with remote access. How has the security industry adapted its services to a post-lockdown world? Technological innovations like thermal recognition are key to adapting security systems for a post-lockdown world. Businesses which previously relied on facial recognition now must update their methods to account for shoppers wearing masks on-site and in-store. By 2021, we’re globally on track to have 468,000 self-checkout machines in operation, nearly double the 240,000 in existence since 2016 Biometric systems are now able to identify people with face masks, and thermal recognition such ADT’s Thermi-Scan system which can track human body temperature without the need for contact. Implementing these safe protocol procedures protect both employees and customers against virus outbreaks such as COVID-19. The need for these advances in video surveillance will reportedly increase the biometric facial recognition market by 14 per cent by 2027. Artificial intelligence has been hailed recently as the way forward for remote security needs, and whilst business-owners continue to navigate procedures of returning to work post-lockdown, having remote access to real-time security monitoring is essential now more than ever. What are the main measures stores can take to prevent or reduce theft? Strategically placing a multi-camera surveillance system to ensure clarity, eliminate blind spots, and deter thieves should be top priority. It’s equally essential to invest in a system which has an efficient playback programme, particularly in situations where reviewing important footage efficiently can offer vital information to the police force. Advances in video surveillance will reportedly increase the biometric facial recognition market by 14 per cent by 2027 As business-owners continue operating at reduced hours and with limited on-site staff, being able to access camera footage quickly and remotely is a key factor to consider. Whether owners opt to receive an alert on a mobile device allowing them to review notifications, or if their system is monitored by a remote security centre, it’s important to be able to access footage quickly for added efficiency and ease. Facial recognition and AI have been popular points of discussion in relation to security cameras and CCTV. While careful considerations must be taken prior to utilising any sort of facial recognition technology, including conducting a Privacy Impact Assessment, the benefits include being provided with real-time tracking of repeat offenders which immensely helps the prevention of in-store theft. Here are some key points to consider when choosing in-store surveillance: Assess your needs – To get the best out of your security system, it is essential to analyse what your requirements are for your business as they might have changed to adapt to a post-lockdown world Camera setup – With store layouts shifting to accommodate social distancing guidelines, it’s important to re-evaluate the current set-up of any security cameras. Depending on any layout updates, it might be important to consider operating multiple cameras in one area to ensure a peripheral view and eliminate any blind spots Camera positioning – For optimal performance, check that light sources are not obstructing your view such as glare from the sun. It is also worth considering the height at which cameras are installed to maximise surveillance Check the focus – It is worth testing camera lenses bi-monthly to ensure that lighting or weather hasn’t affected the focus of the lens, resulting in a blurry visual Remote access – As guidelines continue to evolve, ensure you’re able to access any necessary camera footage quickly and safely in case of emergency Will we begin to see a reduction of theft as new technology is implemented? We’re beginning to see incidents of shoplifting and theft being taken more seriously by law enforcement. In the coming months, for the first time in Britain nearly twenty shoplifters who were either caught red-handed or identified on CCTV will be appearing before magistrates. While currently these court cases are being pursued by a private police force, these actions come after a Government plea to high-level police to prosecute shoplifters stealing under £200. Retailers have long voiced concerns that forces have abandoned low-level thefts and these steps are small but show that businesses are being heard. As innovations in surveillance security continue, we’ll be seeing a move away from human involvement which will create a more reliable and efficient system able to rely on machine learning and analytics. While there have been wider strides made in utilising AI for surveillance, these are largely being used currently by local governments to alert police forces to threats of criminal activity. It’s not unreasonable to think that in the near future, these types of smart technology will be employed by private businesses to analyse suspicious behaviour or possible theft. However, as we see an increase in the advancement of security technology, we anticipate that those inclined to commit in-store theft will adapt their methods, therefore retailers should look to regularly evaluate their security needs to keep risks at bay.

Can CCTV become a more effective tool?
Can CCTV become a more effective tool?

We all know that having CCTV around your home can help to protect you and your family. Without CCTV, you could end up in danger and an intruder could get away with breaking into your house, hurting your loved ones and stealing your possessions. Similarly, without CCTV in the office, you’ll be leaving yourself open to all kinds of damage and could lose a lot of equipment in the process. In short, making sure you have CCTV is important for both home and business security. However, it can be improved to become a more effective system so that you’re better protected, and can even deter a potential intruder without having to panic. In our world of ever-changing technology, we’re able to upgrade and enhance our CCTV systems so they can become a monitored system. Remote CCTV monitoring is an ideal way to protect everyone and everything whether you’re at home or at a workplace. What is remote CCTV monitoring? For a long time, CCTV was one of the best ways to keep your home, the office and people safe. But people started to notice that it would only deter people so much of the time and often the cameras were ignored by intruders. They would just cover their faces and hope for the best as they steal from a home, office or any other premises. Remote CCTV monitoring is a system that can loop into your existing CCTV, or come preinstalled with a new system. This technology sends a feed to a control room full of trained operators that are on call 24/7. Within this control room, operators are able to respond to any sort of distress call or unauthorised movement on the property line.  How does it work? Remote CCTV monitoring works by attaching to a live feed of your CCTV system, existing or new, so that the signal and images can be passed to a team of operators. These operators are on hand 24/7 so that if there is a problem, you know that you're safe in the hands of a specialist team. The specialist team has been trained to mitigate the chances of somebody breaking into your home when the system is triggered; similarly they call the local authorities instantly so that the potential intruder has less time to flee the scene. This is especially important if an intruder is already inside your property because they have less time to steal your items and leave. Without CCTV in the office, you’ll be leaving yourself open to all kinds of damage and could lose a lot of equipment in the process One of the biggest questions that revolve around remote CCTV monitoring is the idea of operators watching the CCTV at all times. Luckily most remote CCTV monitoring systems will incorporate a motion detection system to accompany your CCTV. Motion detection offers the ability to alert a control room if there is an unauthorised entry to the property line. These motion detection systems are state-of-the-art and so, depending on the system that you choose, they can watch over your property from a number of angles. Once the motion detection system has been triggered and the alert has been sent to the control room, then and only then will the operators get involved. This means that until the motion detection system has been triggered, nobody will watch your live CCTV feed. After one of the systems has been triggered, one of the specialist operators will instantly jump into action. This means that they can take different measures to deter any potential intruder and make sure that they do everything in their power to stop any damage or theft from the premises. In addition to the motion detection system and CCTV, you are able to opt for a public address (PA) system too. This means that an operator is able to shout commands through the PA system and potentially scare away any intruder. The intruder will also be warned about the fact that local authorities have already been called to the location.  Remote monitoring versus traditional CCTV Motion detection offers the ability to alert a control room if there is an unauthorised entry to the property line Having a monitored CCTV system means that you're able to better protect yourself, your business, employees and even your loved ones. Whether you're at home or in the office, having someone looking over your shoulder protecting your every move is something that can be appreciated by everybody. The biggest problem with just having traditional CCTV, is that it is a reactive system. This means that rather than stopping crime, a CCTV system just records it. While the thought is that having a CCTV camera visible can deter some intruders, there's no real evidence to suggest that it stops anybody; anyone can simply cover their face and carry on breaking into your home, office or even your car. As mentioned, remote CCTV monitoring is going to tackle that problem and make sure that someone is on hand to protect you at all times.

Thermal cameras and smart cities: Preventing COVID-19 in public places
Thermal cameras and smart cities: Preventing COVID-19 in public places

With the pandemic still in full swing and no certainty as to when exactly it will come to an end, the world has been battling anxiety for months now. And with each day, circumstances change quickly and almost make it impossible to predict what will happen next, how events will unfold, and what actions to take in light of a new situation. But one thing is certain: the world has been shut down and paralysed for way too long, and the eventual reopening is unavoidable – in fact, it’s well under way. In this situation, what is possible to control is how the world will continue reopening – and specifically, how to ensure the safest possible reopening that will ensure the return of some degree of normalcy to people’s lives and business operations, while also managing the risk of COVID’s spread in the most efficient way. Our highly digitised, technologically advanced world This is when the power of technology comes to rescue the day: what truly sets the global crisis we face today apart from other calamities that humanity has encountered over year is the fact that it has developed in a highly digitised, technologically advanced world where each day brings about innovations with a sole purpose to make daily life and operations easier and more streamlined. And among these, the star of the past decade has been artificial intelligence. The world has been shut down and paralysed for way too long, and the eventual reopening is unavoidable – in fact, it’s well under way While AI has many avenues of introducing efficiency and fast problem-solving, there is one specific application that will further fuel the reopening of the world and successfully keep the spread of the virus abate. This “collaborative security” application includes a synthesis of smart video analytics, facial recognition, object identification/detection, and thermal cameras that can support the reopening of businesses globally when installed within those facilities frequented by customers. With such a level of sophistication that can ensure uninterrupted monitoring and analysis of large public spaces, these AI technologies can ideally operate best as cloud solutions to ensure a collaborative network with maximum scalability and widespread implementation. As these technologies increase in ubiquity and find their way into daily operations of businesses globally, the cost of the smart solutions will decrease proportionally to the growth of their reach. There are some highly specific ways to create this collaborative network of interconnected safety tools in the current climate. Here are some applications that have been successful to date and will increase in usability in the foreseeable future, creating “smart cities” working together towards a safer, more secure world. Maintaining social distancing practices The most important step everyone around the world has taken to contribute to the effort of slowing the spread of the virus has been social distancing. A six-foot-distance has become a new social norm that has quickly been adopted globally and become a habit to people who are naturally used to being close to others and socialising without giving distance a second thought. The star of the past decade has been artificial intelligence So, it is natural that such distancing measures take time to get accustomed to – and it is also natural that individuals may forget about them from time to time. To help maintain the six-foot distance between people at all times and give them slight nudges to keep the rule top of their minds, AI video technology can be trained to estimate the distance between individuals in public and commercial areas and identify the cases in which people get too close to each other. By notifying local merchants or authorities about such cases, the system can help ensure the safety of everyone in the area at all times while positively reinforcing the public to gradually get more accustomed to maintaining the distance and thus helping stop the spread of the virus. Detecting the virus through facial recognition Perhaps the straightforward application of such high-level technology is using video surveillance to identify persons of interest who have tested positive for the virus. Modern AI has the ability to identify facial features and characteristics with a unique level of granularity, making it possible to identify individuals whose records show they have antibodies from those who can be potential carriers of the virus. After the initial differentiation and identification, the system can then notify the employers and employees of the facility about the results of the conducted analysis and the pursuant results, allowing them to be more vigilant and take action where necessary to ensure a safe experience for everyone. PPE reinforcement Wearing a mask or some sort of face coverage in public spaces and especially within facilities (such as stores, for instance) has been - and will continue to be - a requirement for maintaining a safe and healthy environment for people to continue with their day-to-day lives and businesses to resume regular operations. To this extent, the object detection and identification abilities of smart cameras can further reinforce this requirement and ensure that the absence of protective equipment doesn’t go unnoticed.  Essentially, these cameras can easily identify if an individual has coverage at any given point of time or not, notifying the local authorities about any risks immediately and helping them maintain necessary safety measures without having to interrupt their workflow or worry about missing a visitor without a mask. Detecting high temperature One of the key (and the most widespread) symptoms of COVID-19 is a high fever - a certain indicator of whether an individual may have been infected with the virus or not. While identifying fever with a regular human eye is nearly impossible, AI can do so at a fraction of time by quickly scanning body temperatures of any incoming individuals and determine whether it’s above CDC’s recommended temperature of 100.4F in order to determine the risk factor and notify the local authorities to take action. Modern AI has the ability to identify facial features and characteristics with a unique level of granularity This technology is a good tactic to objectively assess potential risks that come with elevated temperatures - and sometimes, the people themselves might not realise they might (unconsciously) be carriers of the virus and thus endanger the safety of others in their vicinity. The technology is yet another step towards ensuring a safer reopening of the global economy and a more streamlined way of getting back on track while minimising the risk of spreading the virus further. It’s not all about the theory  We have tested the described approaches in our own R&D campus in Europe. The latest release of the IREX cloud enables remote fever detection and monitoring of social isolation and mask policies with AI. We have integrated thermal cameras to detect people with elevated temperature and CCTV cameras for identification and notifying those who potentially ill. In case of any health threat, the venue manager gets an instant message with a picture and exact location. These preventive steps helped our employees return to the office months earlier than it's happening in other countries. Moreover, personnel coming back to the office by their own wish as now they feel a virus-free environment in the campus - even safer than in their own homes. Now we are launching a pilot project for a well-known pharmacy chain in Florida, USA. With the help of a Computer Vision platform, staff will be able to divide customer traffic into those with normal body temperature and those who come in with elevated temperatures, as well as effectively monitor social distance norms. The goal of our potential client is to maximise the safety of customers in the post-pandemic period. Also, IREX is already deployed across hundreds of locations in the UK and will add health monitoring capability soon.

Latest NICE CTI Systems UK Ltd news

Consortium of UK police forces to deploy NICE Investigate Digital Evidence Management to streamline investigations and reduce risk
Consortium of UK police forces to deploy NICE Investigate Digital Evidence Management to streamline investigations and reduce risk

NICE announced that a consortium of four UK police forces (Hampshire Constabulary, Thames Valley Police, Surrey Police and Sussex Police), operating as the South East Regional Integrated Policing Programme (SERIP), has signed a contract with NICE to deploy the NICE Investigate Digital Evidence Management Solution (DEMS). SERIP will roll out NICE Investigate to more than 12,000 officers to streamline investigations and address the challenges of growing digital evidence. “Having had the opportunity to pilot NICE Investigate in the four forces, we could see the system in action and realise the benefits for our investigations and investigators. 92% of our officers said it would make their investigation more effective,” said a spokesperson from SERIP. “NICE Investigate will be transformational for us, not only in terms of time savings but also through improved policing outcomes that will ultimately reduce threats, harm and risk to our communities.” Interview recording systems NICE Investigate will also make it much easier for SERIP forces to collect CCTV video for cases Running on the secure Microsoft Azure cloud, NICE Investigate is a one-stop solution for automating manual processes around the collection, management, analysis and sharing of all types of digital evidence. NICE Investigate will seamlessly integrate with the four forces’ records management, body-worn video and interview recording systems so investigators can automatically correlate and gather evidence through a single login. NICE Investigate will also make it much easier for SERIP forces to collect CCTV video for cases. Investigators can instantly pull up a list of cameras within an incident radius and send off a request to registered businesses located within that geographic area. Any uploaded video is automatically transcoded to a useable format and securely stored in the Microsoft Azure cloud. Driving digital transformation “With SERIP now rolling out NICE Investigate, we are providing cutting-edge delivery to an increasing number of forces for their day-to-day digital evidence management and digital transformation, ensuring investigations and evidence sharing are match fit for the digital age,” said Chris Wooten, Executive Vice President, NICE. “NICE Investigate is fast becoming the defacto standard for driving digital transformation in policing across the UK and is gaining momentum around the world.”

Qognify acquires On-net Surveillance Systems and SeeTec GmbH to expand global network
Qognify acquires On-net Surveillance Systems and SeeTec GmbH to expand global network

Qognify - the trusted advisor and technology solution provider for Physical Security and Enterprise Incident Management - announces that it has signed a definitive agreement to acquire On-Net Surveillance Systems, Inc. (OnSSI) and the OnSSI company - SeeTec GmbH. In bringing these award-winning technology solution portfolios together under one roof - including Qognify VisionHub, OnSSI Ocularis and SeeTec Cayuga - Qognify becomes one of the largest VMS, Video Analytics, PSIM and critical incident management companies in the world. Qognify is backed by global investment firm Battery Ventures. Also located in Pearl River, New York, OnSSI was founded in 2002 with the goal of developing comprehensive and intelligent IP video management software (VMS). Dominant global position SeeTec GmbH is a pioneer of IP video technology and today a provider of VMS software in Europe Today, the company has an established presence in more than 100 countries, where its Ocularis and Cayuga VMS solutions are relied upon by education, gaming, government, healthcare, manufacturing, retail, public safety, transportation and utilities organisations. With Qognify’s proven pedigree in delivering successful projects for financial services companies, mass-transit infrastructure, large international airports and seaports, as well as smart and safe city projects around the world, the acquisition sees the company establish a dominant global position in both the mid-market and enterprise sectors. SeeTec GmbH is a pioneer of IP video technology and today a provider of VMS software in Europe. The Germany-based company was acquired by OnSSI in 2015 and boasts 100 employees, working out of offices across mainland Europe, Dubai, Scandinavia and the UK. Most innovative companies Steve Shine, CEO and President of Qognify states: “OnSSI and SeeTec solutions have a deservedly excellent reputation throughout the security sector. This is the perfect time to bring together our collective pool of physical security talent and technologies, to increase the range of target markets we are able to serve. The partnership also greatly increases the number of customers and partners for the combined business. This is a very exciting agreement for all of us.” This coming together of two of the security sector’s most innovative companies, unleashes unrivalled opportunities for collaboration" Gadi Piran, Co-Founder, President and CTO of OnSSI comments: “This coming together of two of the security sector’s most innovative companies, unleashes unrivalled opportunities for collaboration and brings to market a proposition that meets all security and operational management requirements, from powerful VMS to full scale intelligent situational awareness.” Major achievement Piran adds: “Our collective market reach is truly global, with a strong presence in Europe, the US and Asia that will continue to grow.” Jesse Feldman, General Partner at Battery Ventures, which acquired Qognify from NICE Systems in 2015 states: “Qognify has rapidly established itself as a trusted and progressive brand in the physical security sector. The acquisition of the OnSSI Group - a high-profile brand in the security market in its own right - is a major achievement in its history, but most importantly lays down a marker regarding its intent to grow faster and bigger.”

IFSEC 2015: NICE Suspect Search demonstrated live
IFSEC 2015: NICE Suspect Search demonstrated live

Visitors will see how NICE’s next-generation video analytics makes it possible to locate and track a specific person across multiple cameras NICE Systems recently announced that it will be hosting interactive demonstrations of its awarding-winning NICE Suspect Search solution at IFSEC International 2015, which takes place in London on June 16-18. Visitors to booth F950 will see how the use of NICE’s next-generation video analytics makes it possible to locate and track a specific person of interest across multiple cameras and within large volumes of video, reducing search time from hours to minutes. NiceVision Net 3.0 video management system NICE will also be showcasing NiceVision Net 3.0, the newest version of its flagship video management system. This intelligent software platform now includes enhanced edge recording for distributed environments, tools to promote simplified installation and maintenance for integrators, as well as protection against data loss during camera replacement. NICE Situator situation management solution Security professionals looking for a market leading situation management solution will also learn how airports, seaports, railways, banks and safe city projects around the world are relying on NICE Situator to enhance operational intelligence and efficiency. They will also learn how to address the later stages of the situation management life cycle with NICE Inform– an incident debriefing and investigation solution which integrates multimedia from various capture platforms to provide a complete view of incidents and improve investigations. ‘Advanced PSIM and Video Management Solutions’ educational session On Thursday, June 18th at 1 pm, NICE will host an educational session on ‘Advanced PSIM and Video Management Solutions’, where it will share how a large European city has successfully deployed NiceVision and NICE Situator to enhance the community’s safety and security infrastructure. Moti Shabtai, General Manager, Physical Security, NICE: “At IFSEC International 2015 we will be showing security professionals how they take advantage of the full portfolio of NICE solutions to unlock and unleash the power of their data, in order to protect the people and assets under their care, as well as optimise their operations.” Secure broad range of organisations and events NICE’s security solutions help organisations capture, analyse and leverage big data to anticipate, manage and mitigate security and safety risks, improve operations, and make the world a safer place. The NICE security, intelligence and cyber offerings provide valuable insights that enable enterprises and government agencies to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognising trends. The solutions have been deployed to help secure a broad range of organisations and events, such as banks, utility companies, airports, seaports, city centres, transportation systems, major tourist attractions, as well as sporting events and diplomatic meetings. IFSEC International 2015 will take place June 16-18 at ExCel in London.

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