CCTV software - Expert commentary

Can CCTV become a more effective tool?
Can CCTV become a more effective tool?

We all know that having CCTV around your home can help to protect you and your family. Without CCTV, you could end up in danger and an intruder could get away with breaking into your house, hurting your loved ones and stealing your possessions. Similarly, without CCTV in the office, you’ll be leaving yourself open to all kinds of damage and could lose a lot of equipment in the process. In short, making sure you have CCTV is important for both home and business security. However, it can be improved to become a more effective system so that you’re better protected, and can even deter a potential intruder without having to panic. In our world of ever-changing technology, we’re able to upgrade and enhance our CCTV systems so they can become a monitored system. Remote CCTV monitoring is an ideal way to protect everyone and everything whether you’re at home or at a workplace. What is remote CCTV monitoring? For a long time, CCTV was one of the best ways to keep your home, the office and people safe. But people started to notice that it would only deter people so much of the time and often the cameras were ignored by intruders. They would just cover their faces and hope for the best as they steal from a home, office or any other premises. Remote CCTV monitoring is a system that can loop into your existing CCTV, or come preinstalled with a new system. This technology sends a feed to a control room full of trained operators that are on call 24/7. Within this control room, operators are able to respond to any sort of distress call or unauthorised movement on the property line.  How does it work? Remote CCTV monitoring works by attaching to a live feed of your CCTV system, existing or new, so that the signal and images can be passed to a team of operators. These operators are on hand 24/7 so that if there is a problem, you know that you're safe in the hands of a specialist team. The specialist team has been trained to mitigate the chances of somebody breaking into your home when the system is triggered; similarly they call the local authorities instantly so that the potential intruder has less time to flee the scene. This is especially important if an intruder is already inside your property because they have less time to steal your items and leave. Without CCTV in the office, you’ll be leaving yourself open to all kinds of damage and could lose a lot of equipment in the process One of the biggest questions that revolve around remote CCTV monitoring is the idea of operators watching the CCTV at all times. Luckily most remote CCTV monitoring systems will incorporate a motion detection system to accompany your CCTV. Motion detection offers the ability to alert a control room if there is an unauthorised entry to the property line. These motion detection systems are state-of-the-art and so, depending on the system that you choose, they can watch over your property from a number of angles. Once the motion detection system has been triggered and the alert has been sent to the control room, then and only then will the operators get involved. This means that until the motion detection system has been triggered, nobody will watch your live CCTV feed. After one of the systems has been triggered, one of the specialist operators will instantly jump into action. This means that they can take different measures to deter any potential intruder and make sure that they do everything in their power to stop any damage or theft from the premises. In addition to the motion detection system and CCTV, you are able to opt for a public address (PA) system too. This means that an operator is able to shout commands through the PA system and potentially scare away any intruder. The intruder will also be warned about the fact that local authorities have already been called to the location.  Remote monitoring versus traditional CCTV Motion detection offers the ability to alert a control room if there is an unauthorised entry to the property line Having a monitored CCTV system means that you're able to better protect yourself, your business, employees and even your loved ones. Whether you're at home or in the office, having someone looking over your shoulder protecting your every move is something that can be appreciated by everybody. The biggest problem with just having traditional CCTV, is that it is a reactive system. This means that rather than stopping crime, a CCTV system just records it. While the thought is that having a CCTV camera visible can deter some intruders, there's no real evidence to suggest that it stops anybody; anyone can simply cover their face and carry on breaking into your home, office or even your car. As mentioned, remote CCTV monitoring is going to tackle that problem and make sure that someone is on hand to protect you at all times.

Thermal cameras and smart cities: Preventing COVID-19 in public places
Thermal cameras and smart cities: Preventing COVID-19 in public places

With the pandemic still in full swing and no certainty as to when exactly it will come to an end, the world has been battling anxiety for months now. And with each day, circumstances change quickly and almost make it impossible to predict what will happen next, how events will unfold, and what actions to take in light of a new situation. But one thing is certain: the world has been shut down and paralysed for way too long, and the eventual reopening is unavoidable – in fact, it’s well under way. In this situation, what is possible to control is how the world will continue reopening – and specifically, how to ensure the safest possible reopening that will ensure the return of some degree of normalcy to people’s lives and business operations, while also managing the risk of COVID’s spread in the most efficient way. Our highly digitised, technologically advanced world This is when the power of technology comes to rescue the day: what truly sets the global crisis we face today apart from other calamities that humanity has encountered over year is the fact that it has developed in a highly digitised, technologically advanced world where each day brings about innovations with a sole purpose to make daily life and operations easier and more streamlined. And among these, the star of the past decade has been artificial intelligence. The world has been shut down and paralysed for way too long, and the eventual reopening is unavoidable – in fact, it’s well under way While AI has many avenues of introducing efficiency and fast problem-solving, there is one specific application that will further fuel the reopening of the world and successfully keep the spread of the virus abate. This “collaborative security” application includes a synthesis of smart video analytics, facial recognition, object identification/detection, and thermal cameras that can support the reopening of businesses globally when installed within those facilities frequented by customers. With such a level of sophistication that can ensure uninterrupted monitoring and analysis of large public spaces, these AI technologies can ideally operate best as cloud solutions to ensure a collaborative network with maximum scalability and widespread implementation. As these technologies increase in ubiquity and find their way into daily operations of businesses globally, the cost of the smart solutions will decrease proportionally to the growth of their reach. There are some highly specific ways to create this collaborative network of interconnected safety tools in the current climate. Here are some applications that have been successful to date and will increase in usability in the foreseeable future, creating “smart cities” working together towards a safer, more secure world. Maintaining social distancing practices The most important step everyone around the world has taken to contribute to the effort of slowing the spread of the virus has been social distancing. A six-foot-distance has become a new social norm that has quickly been adopted globally and become a habit to people who are naturally used to being close to others and socialising without giving distance a second thought. The star of the past decade has been artificial intelligence So, it is natural that such distancing measures take time to get accustomed to – and it is also natural that individuals may forget about them from time to time. To help maintain the six-foot distance between people at all times and give them slight nudges to keep the rule top of their minds, AI video technology can be trained to estimate the distance between individuals in public and commercial areas and identify the cases in which people get too close to each other. By notifying local merchants or authorities about such cases, the system can help ensure the safety of everyone in the area at all times while positively reinforcing the public to gradually get more accustomed to maintaining the distance and thus helping stop the spread of the virus. Detecting the virus through facial recognition Perhaps the straightforward application of such high-level technology is using video surveillance to identify persons of interest who have tested positive for the virus. Modern AI has the ability to identify facial features and characteristics with a unique level of granularity, making it possible to identify individuals whose records show they have antibodies from those who can be potential carriers of the virus. After the initial differentiation and identification, the system can then notify the employers and employees of the facility about the results of the conducted analysis and the pursuant results, allowing them to be more vigilant and take action where necessary to ensure a safe experience for everyone. PPE reinforcement Wearing a mask or some sort of face coverage in public spaces and especially within facilities (such as stores, for instance) has been - and will continue to be - a requirement for maintaining a safe and healthy environment for people to continue with their day-to-day lives and businesses to resume regular operations. To this extent, the object detection and identification abilities of smart cameras can further reinforce this requirement and ensure that the absence of protective equipment doesn’t go unnoticed.  Essentially, these cameras can easily identify if an individual has coverage at any given point of time or not, notifying the local authorities about any risks immediately and helping them maintain necessary safety measures without having to interrupt their workflow or worry about missing a visitor without a mask. Detecting high temperature One of the key (and the most widespread) symptoms of COVID-19 is a high fever - a certain indicator of whether an individual may have been infected with the virus or not. While identifying fever with a regular human eye is nearly impossible, AI can do so at a fraction of time by quickly scanning body temperatures of any incoming individuals and determine whether it’s above CDC’s recommended temperature of 100.4F in order to determine the risk factor and notify the local authorities to take action. Modern AI has the ability to identify facial features and characteristics with a unique level of granularity This technology is a good tactic to objectively assess potential risks that come with elevated temperatures - and sometimes, the people themselves might not realise they might (unconsciously) be carriers of the virus and thus endanger the safety of others in their vicinity. The technology is yet another step towards ensuring a safer reopening of the global economy and a more streamlined way of getting back on track while minimising the risk of spreading the virus further. It’s not all about the theory  We have tested the described approaches in our own R&D campus in Europe. The latest release of the IREX cloud enables remote fever detection and monitoring of social isolation and mask policies with AI. We have integrated thermal cameras to detect people with elevated temperature and CCTV cameras for identification and notifying those who potentially ill. In case of any health threat, the venue manager gets an instant message with a picture and exact location. These preventive steps helped our employees return to the office months earlier than it's happening in other countries. Moreover, personnel coming back to the office by their own wish as now they feel a virus-free environment in the campus - even safer than in their own homes. Now we are launching a pilot project for a well-known pharmacy chain in Florida, USA. With the help of a Computer Vision platform, staff will be able to divide customer traffic into those with normal body temperature and those who come in with elevated temperatures, as well as effectively monitor social distance norms. The goal of our potential client is to maximise the safety of customers in the post-pandemic period. Also, IREX is already deployed across hundreds of locations in the UK and will add health monitoring capability soon.

The role of building systems to ensure safety as employees return to work
The role of building systems to ensure safety as employees return to work

Returning to work after the global pandemic will not be business as usual, and security systems are an important asset when it comes to helping to keep occupants and buildings safe. For example, video analytics can provide insight into how spaces have previously been used and can help to predict where and when occupants encounter each other or congregate. These foot-traffic patterns can inform settings for a variety of devices – like ventilation and temperature controls – and even help owners create social distancing plans and monitor personal protective equipment (PPE) compliance. “While the ‘new normal’ is still being defined, we believe there will be a greater focus on creating healthier environments while also complying with new regulations,” says Marcus Logan, Global Offering Leader, Honeywell Commercial Security. “Temperature, humidity, energy efficiency, security, safety, comfort, productivity, and demonstrating compliance with regulations are all a part of a healthy building.” For example, social distancing is a new concept for the workplace. How do you make that happen in an open work setting, in breakrooms, elevator lobbies and meeting spaces? Optimised systems create healthier environments Anxious employees will need reassurance about returning to the workplace Building owners will need to look at how they can optimise their systems – or deploy new ones – to create a healthier environment. Building technologies, like those provided by Honeywell's Healthy Buildings solutions, provide building owners with more control over critical factors to encourage sustained compliance with changing building standards, safety guidelines, government-issued regulations, and a company's risk management policies. These solutions also provide transparency for occupants into a building's status, says Logan. Hygiene will be a critical issue: People will want to know that the spaces are ready for their return. Increased cleaning procedures and schedules will evolve, and a way will be needed to demonstrate the procedures are effective and that they have been strictly adhered to. Identifying ways to measure effectiveness of sanitisation and track compliance to the procedures will be a key challenge to solve. This is a space that will evolve significantly in the coming months and years, says Logan. Access control and video analytics Contact tracing is a new requirement in some businesses, and security technology – like access control and video analytics with advanced reporting – can help. Access control technology integrated with video analytics can be used to trace occupant movements within a facility. These technologies capture data that can be used with advanced reporting to provide a digital footprint of where a person has been within a facility and if they may have been exposed to someone identified as being infected with a contagious virus. Building owners can then proactively notify exposed individuals evolve to self-quarantine and minimise further spread of an infection. Video analytics can help to predict where and when occupants encounter each other Anxious employees will need reassurance about returning to the workplace. They will not only seek confidence that the building is optimised for a healthier environment but also that processes are in place to quickly identify and respond to potential issues. Transparency and visibility into how the building works and the health of the environment will help to reassure occupants returning to the workplace. “One way to do this is to share building analytics with occupants – to help them understand factors about the indoor air quality or occupancy density,” says Logan. Controlled health, safety and security Honeywell’s solutions provide building owners with more control over critical health, safety and security factors to encourage sustained compliance with changing building standards, safety guidelines, government-issued regulations and a company’s risk management policies, Logan adds. Visibility into how the building works and the health of the environment will help to reassure occupants returning to the workplace Every day there is new information coming from the medical and scientific community about COVID-19, and the building industry is just starting to learn what it all means. Logan warns that there is no single solution that will keep every environment healthy and safe. A good strategy features deploying a combination of solutions, optimising systems and being vigilant to make sure that companies are sustaining compliance to new and changing regulations, says Logan. “Today more than ever we must be mindful of the changing culture of how buildings are managed by making apparent the need to be mindful of health and well-being in all aspects of our lives,” says Logan. Honeywell has developed outcome-based solutions that allow building owners to transparently address building quality factors while supporting their business continuity needs in the uncertain environment. “We’re giving them the data they need to confidently reassure their employees to accelerate their business operations,” he adds.

Latest Salient Systems news

Salient Systems provides best of breed security systems to launch Bexar County Metro’s Emergency Operations Centre
Salient Systems provides best of breed security systems to launch Bexar County Metro’s Emergency Operations Centre

It has been a long time coming, but the Bexar County Metro 911 Emergency Operations Centre (EOC) is up and running, and the security systems implemented to protect the facility are among the best of the best. The regional operations centre unifies emergency operations into one cutting-edge facility. A New Home Built in San Antonio, Texas, the EOC provides a new home for the Bexar County Sheriff’s communications operations and is an alternate site for the San Antonio police and San Antonio fire and EMS operations. The facility is a joint operations centre not only for Bexar County but also for Comal (New Braunfels) and Guadalupe (Sequin) counties. Tight security system All three counties touch dividing lines and are considered part of the San Antonio metro area. Bexar Metro 911 Executive Director Bill Buchholtz said building the facility has stayed on budget of $40 million, “give or take a couple of million.” The electrical system meets Tier IV data centre standards for maintaining operations regardless of any unplanned activity, and the mechanical system meets Tier III standards. Because the building is under a tight security system inside and out, it was also important that redundant systems were in place, as well as uninterrupted power. Employees based at the monitors on the main floor are given breaks every so often to decompress, relax and interact. Early stages of planning Alterman staff was fortunate to work with the general contractor in the early stages of planning security Alterman Technologies was hired to provide, install and direct the security solutions effort for general contractor Whiting-Turner, who directed construction on the 81,500 square foot facility located on 11 acres of land. Alterman Technologies’ staff was fortunate to work with the general contractor in the early stages of planning security for this facility. According to James Carmen, Alterman’s Project Engineer, being able to make early and consistent contact allowed for the integrator to help specify the types of security that they felt would most satisfy the end user. It also allowed the installation crew to be able to meet their integration deadline of 8 months, long before the overall construction of the facility was complete. Enterprise access control systems “We were able to evaluate all components of the security solution when we saw the demonstrations of the Lenel, Axis and Salient products,” Carmen said. “We’re pleased with the decisions we made to deploy this security equipment.” To keep the facility secure, Alterman Technologies installed 170 IP cameras inside and out to enforce perimeter security. Now that the facility has been formally dedicated and is fully in use, if a person doesn’t have a reason to be on property, they aren’t getting inside. The facility is secure. Alterman Technologies installed 120 door enterprise access control systems, including iClass biometric readers. Video management systems To monitor both the outside perimeter and inside the building itself, 110 5 MP Axis Communications IP cameras were paired with Salient Enterprise video management systems integrated with the Lenel access control solution. Inside the operations centre, the facility is outfitted with 100 55-inch video control systems side by side, all of which are integrated with video and audio control solutions. During Hurricane Harvey, operators inside are able to coordinate any and all emergency and rescue operations Inside the facility, there is a first-floor, open room for 104 operator desk consoles, where operators can keep tabs on all three counties. Operators sit in a 13,878-squarefoot Public Safety Answering Point (PSAP) to handle all 911 calls, formerly managed at 25 different locations. In fact, during the recent Hurricane Harvey, operators inside are able to coordinate any and all emergency and rescue operations. Getting behind the power “The ability to have multiple supervisor control stations is a key feature, providing access to sources and allowing supervisors to manipulate the wall and change presets as needed,” said Art Salinas, Project Manager for Alterman Technologies. “It’s a great system with no real limitations. I believe the client has been pleased with the capability to control and preview content before it goes on the wall. They currently have about 30 preset displays.” With the number of cameras and the video streaming to the facility, Salinas had to be certain the equipment he was recommending and the software that would power the system would work without a hitch, 24 hours a day, seven days a week. “Our work to determine the right kind of solution was very involved, and we evaluated all the systems,” Salinas said. “When it came right down to it, we selected Lenel’s OnGuard for access control, Axis Communications IP cameras and Salient’s VMS and its PowerUltra servers. All of this is securely stored in an enclosed network so there is no worry of outside hacking.” Perimeter security system With three counties and multiple agencies using this facility, the security solutions have to be dependable" Salient Regional Sales Representative Paul Fisher said the choice of VMS was truly an important decision because it had to be strong enough to stop any breaches but also be able to provide the ability to run the perimeter security system and the internal security. “Our VMS solution is able to take the lead with all the streaming video and push it wherever it is directed,” Fisher said. “With three counties and multiple agencies using this facility, the security solutions have to be dependable, yet easy to use. We were invited in to demonstrate the system, and we were able to show numerous details that would benefit the end user. We are able to provide reliability and scalability, and we’re a local company, so that worked to our benefit as well,” Fisher said. Law enforcement officials The facility is designed to provide uninterrupted 911 services during various emergencies, including terrorist attacks and natural disasters. There also is an onsite helipad for access by law enforcement officials, should area roadways be closed or congested, and for staging for media during a public emergency. The building is constructed to withstand an EF3 tornado strike and to operate without any public utilities for an extended period of time. “The mission of the facility is to provide that emergency response when a caller is quite possibly going through the worst experience of their life,” said James Hasslocher, Bexar Metro 911 Network District Chairman.

Salient Systems provides a reliable security solution to enhance healthcare security at the SwedishAmerican Health System
Salient Systems provides a reliable security solution to enhance healthcare security at the SwedishAmerican Health System

For more than a century, SwedishAmerican Health System, its hospital and medical facilities, have been serving the community of Rockford, Illinois. As a division of the University of Wisconsin Health, the medical staff has been delivering high-quality healthcare and strategies to keep patients and families healthy. What families and patients don’t see is the security systems that have been put in place at all Swedish American medical facilities and outlying satellite healthcare clinics. “In an ongoing effort to provide security at the highest level, SwedishAmerican is upgrading all their servers to include Windows 10,” said Randy Lapp, a regional business development manager at Salient Systems. Reliable security solution “The security team has nearly completed the replacement of old DVRs with new enterprise network servers. This offers a much more reliable security solution tying all the medical facilities together. Each clinic will have a single server, while there will be multiple servers in the hospital. Server types and camera counts will depend upon the needs of each wing of the facility.” In keeping with SwedishAmerican’s mission to deliver excellence in healthcare, they also maintain the highest level of care when it comes to keeping their patients, medical staff, and facilities safe. One such effort is the migration from Windows 7 platform to Windows 10 and maintaining compliance in their OS. Utilising Salient’s CompleteView VMS with Dynamic Resolution Scaling, the security team has more than adequate bandwidth to record and store video for 90 days at each facility. Video surveillance systems The servers replace an obsolete system and have been engineered by Salient System network engineers Because the medical centre offers a daycare facility, recording is ongoing, and is stored for 90 days; however, some recordings are held for as long as six months. In locations where there are privacy issues, such as patient treatment areas, no video recordings are made. Still, in spaces such as parking lots and common areas, video recording is essential. The servers replace an obsolete system and have been engineered by Salient System network engineers to accept upgrades in security solutions as technology, and various solutions evolve. Even more important is the fact that the servers are tailormade to fit the specific needs of the various hospital departments and separate clinics. The servers, just like the hospital, have evolved over the years. The PowerProtect platforms extend the limits of operational capabilities for video surveillance systems engineered for continuous access and durability. Various requirements for storage “The reason for the custom build is to fulfill several missions of the hospital system,” Lapp said. “There are various requirements for storage and differing requirements for recording frames per second. The customised nature of these security solutions fulfils the unique needs of the customer.” SwedishAmerican Hospital has video recording requirements that weren’t necessary a few years ago. This is an inner-city hospital system, where there are different and sometimes difficult challenges" Terry W. Gagliano, security manager at the hospital system, said the investment in this server solution would not only help with the upgrade to Windows 10, but it will allow greater recording capacity. “This is an inner-city hospital system, where there are different and sometimes difficult challenges,” Gagliano said. “The clinics also are within the inner city, and we wanted to ensure that we had enough bandwidth to not only record, but to store the images that we are getting. We wanted to be able to effectively record and store video for 90 days.” Mission-critical video surveillance Recording and storage specifications vary at the hospital. For instance, at the child daycare centre at the hospital, recording is active only during hours of operation, and storage of those images last from three to six months. Parking lots also are under constant surveillance, and storage on the servers is ongoing. “We’re thrilled to have these server platforms in place and working,” Gagliano said. “What we had been using is obsolete. The PowerProtect solutions are engineered to accept upgrades as they are needed and as they become available. We expect these servers to last beyond five years before we have to consider replacement.” The servers or hybrid NVRs are a value oriented digital video surveillance system, offering continuous operation with advanced components. They are rack-mounted, and as any end-user would expect, delivers reliability and a processing power required by mission-critical video surveillance. High performance in a flexible platform Because the storage of video images is important, SwedishAmerican sought a single Intel Xeon processor with 16 GB of memory, which also offered the hospital system up to 48 TB of video storage. “We were looking for new servers at our existing buildings, so that meant we were in the market for 40 to 45 servers,” Gagliano said. Our clinics have varied and different missions, so demand for security services are different" “Our clinics have varied and different missions, so demand for security services are different. When we sought customised solutions, we found exactly what we needed.” PowerPlus is a two-unit NVR rack mount used for the installation because SwedishAmerican sought a balance between processing power, storage capacity, and redundancy for high performance in a flexible platform for its existing video surveillance applications. A hospital setting is a 24/7/365 environment, requiring a system that can withstand the rigors of continuous operation. That’s where the enhanced performance of CompleteView 20/20 comes in. Considering performance first and foremost “When we started the process of replacing our servers and NVRs, we considered performance first and foremost,” Gagliano said. “It was mission-critical to have flexibility, and it was important to honour the standard of excellence already offered by SwedishAmerican Hospital.” In recent years, SwedishAmerican has been honoured in the medical professional for its commitment to quality, and it has become a gold standard for medical care of any other healthcare system in northern Illinois. The hospital has received a Top 100 Hospital Quality Award, 150 Top Places to Work in Healthcare, and a Distinguished Hospital Award by J.D. Power and Associates, among many other accolades. While there may not be an award or designation for security in the workplace, SwedishAmerican has done its best to ensure that patients are afforded the highest level of safety and security.

Salient Systems states healthcare facilities use video management solution and door access control for added security
Salient Systems states healthcare facilities use video management solution and door access control for added security

A healthcare facility or hospital is unlike any other organisation. It’s generally open to the public 24 hours a day, seven days a week. There is expensive equipment in many areas, patient records and confidentiality that needs constant protection, in addition to parking facilities and door access control needs and medicines that need to be kept secure. Hospital and healthcare settings use video surveillance in many ways, as the security needs of these institutions reflect the life-or-death work they do and also a volatile environment where emotions can run high. Recent technology advances are well-suited for the hospital and healthcare setting, expanding the video surveillance capabilities needed to protect patients, staff and visitors. Chris Sessa, Director of Key Accounts, for Salient Systems, sees three unique trends in the way that hospitals and healthcare facilities are using video surveillance and a video management solution (VMS) to secure their facilities, patients, visitors and staff. Faster access to multiple video feeds “Many hospitals and healthcare facilities are already using a VMS to pull in different video feeds to manage patient safety and to monitor employees, but with higher-resolution, networked cameras and new VMS features, security can pull up video faster than ever before,” Sessa says. “Technology such as dynamic resolution scaling also allows security in a monitoring centre to pull of data from other sites.” A major benefit is increased awareness, which can also result in increased risk mitigation. Adoption of cloud services Results of a 2014 HIMSS Analytics Cloud Survey show the widespread adoption of cloud services among healthcare organisations across the US, with 80 percent of 150 participants reporting they currently use cloud services. The survey also shows a positive growth outlook for cloud services – almost all healthcare organisations currently video footage on-site. Beyond security measures Hospital and healthcare security continues to recognise the potential of using video surveillance for more than just security, to include operational efficiency, situational awareness, risk mitigation and even marketing and merchandising. One example of operational efficiency that’s also tied into patient safety, says Sessa, is viewing activities in large areas. For example, a VMS can pull video from a large area to not only monitor a security guard’s movements and activities, but also to view the activities on a hospital’s Pyxis™ MedStation™ automated medication dispensing system. “Security can monitor if the guard is on his phone or if he’s sleeping while also monitoring medication that’s being dispensed to patients,” Sessa explains. Another application could include tying video surveillance, via a VMS, into HVAC and electrical systems so that when it senses that one area of a building is not in use, it can shut down the systems to reduce energy and lighting costs.

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