RIVA CCTV Software(1)
RIVA stand for "Realtime intelligent Video Analytics", an intelligent 3D-video analytic system which is already integrated in all RIVA cameras and encoders as a standard feature. The basic version VCA Presence continually tracks moving and stationary objects and persons and generates real-time alerts. Furthermore, camera tampering is detected. More VCA packages for special applications as well as several individual analytic filters can be purchased additionally. Thereby you always receive an analytic system for your individual needs at the best possible price. Due to the intuitive 3D graphic interface the video analytics can be set up quickly and easily. Thus, it takes only a few minutes until your camera and all functions of the analysis are ready to use. Once ready the video analytics tracks up to 100 targets and has up to 40 detection zones per camera. Also false alarms are reduced to an absolute minimum. Because a self-learning algorithm that automatically adapts environmental changes, ignores light changes due to cloud formation, artificial light and auto-iris camera operation as well as repetitive movements such as swaying trees or rippling water. Furthermore the video analytics adjusts to image degradation caused by rain, fog, dirty lens and low sun position glare. Another huge advantage is that personnel and storage costs as well as the data volume are reduced. Due to the special filters, the camera only transfers what is requested. Get to know the analysis filters and –packages from RIVA and let yourself be surprised by the benefits of the video analytics in a 10-part VCA series. In the next part you will learn which filters and cameras are necessary for an optimal perimeter protection.Add to Compare
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We all know that having CCTV around your home can help to protect you and your family. Without CCTV, you could end up in danger and an intruder could get away with breaking into your house, hurting your loved ones and stealing your possessions. Similarly, without CCTV in the office, you’ll be leaving yourself open to all kinds of damage and could lose a lot of equipment in the process. In short, making sure you have CCTV is important for both home and business security. However, it can be improved to become a more effective system so that you’re better protected, and can even deter a potential intruder without having to panic. In our world of ever-changing technology, we’re able to upgrade and enhance our CCTV systems so they can become a monitored system. Remote CCTV monitoring is an ideal way to protect everyone and everything whether you’re at home or at a workplace. What is remote CCTV monitoring? For a long time, CCTV was one of the best ways to keep your home, the office and people safe. But people started to notice that it would only deter people so much of the time and often the cameras were ignored by intruders. They would just cover their faces and hope for the best as they steal from a home, office or any other premises. Remote CCTV monitoring is a system that can loop into your existing CCTV, or come preinstalled with a new system. This technology sends a feed to a control room full of trained operators that are on call 24/7. Within this control room, operators are able to respond to any sort of distress call or unauthorised movement on the property line. How does it work? Remote CCTV monitoring works by attaching to a live feed of your CCTV system, existing or new, so that the signal and images can be passed to a team of operators. These operators are on hand 24/7 so that if there is a problem, you know that you're safe in the hands of a specialist team. The specialist team has been trained to mitigate the chances of somebody breaking into your home when the system is triggered; similarly they call the local authorities instantly so that the potential intruder has less time to flee the scene. This is especially important if an intruder is already inside your property because they have less time to steal your items and leave. Without CCTV in the office, you’ll be leaving yourself open to all kinds of damage and could lose a lot of equipment in the process One of the biggest questions that revolve around remote CCTV monitoring is the idea of operators watching the CCTV at all times. Luckily most remote CCTV monitoring systems will incorporate a motion detection system to accompany your CCTV. Motion detection offers the ability to alert a control room if there is an unauthorised entry to the property line. These motion detection systems are state-of-the-art and so, depending on the system that you choose, they can watch over your property from a number of angles. Once the motion detection system has been triggered and the alert has been sent to the control room, then and only then will the operators get involved. This means that until the motion detection system has been triggered, nobody will watch your live CCTV feed. After one of the systems has been triggered, one of the specialist operators will instantly jump into action. This means that they can take different measures to deter any potential intruder and make sure that they do everything in their power to stop any damage or theft from the premises. In addition to the motion detection system and CCTV, you are able to opt for a public address (PA) system too. This means that an operator is able to shout commands through the PA system and potentially scare away any intruder. The intruder will also be warned about the fact that local authorities have already been called to the location. Remote monitoring versus traditional CCTV Motion detection offers the ability to alert a control room if there is an unauthorised entry to the property line Having a monitored CCTV system means that you're able to better protect yourself, your business, employees and even your loved ones. Whether you're at home or in the office, having someone looking over your shoulder protecting your every move is something that can be appreciated by everybody. The biggest problem with just having traditional CCTV, is that it is a reactive system. This means that rather than stopping crime, a CCTV system just records it. While the thought is that having a CCTV camera visible can deter some intruders, there's no real evidence to suggest that it stops anybody; anyone can simply cover their face and carry on breaking into your home, office or even your car. As mentioned, remote CCTV monitoring is going to tackle that problem and make sure that someone is on hand to protect you at all times.
With the pandemic still in full swing and no certainty as to when exactly it will come to an end, the world has been battling anxiety for months now. And with each day, circumstances change quickly and almost make it impossible to predict what will happen next, how events will unfold, and what actions to take in light of a new situation. But one thing is certain: the world has been shut down and paralysed for way too long, and the eventual reopening is unavoidable – in fact, it’s well under way. In this situation, what is possible to control is how the world will continue reopening – and specifically, how to ensure the safest possible reopening that will ensure the return of some degree of normalcy to people’s lives and business operations, while also managing the risk of COVID’s spread in the most efficient way. Our highly digitised, technologically advanced world This is when the power of technology comes to rescue the day: what truly sets the global crisis we face today apart from other calamities that humanity has encountered over year is the fact that it has developed in a highly digitised, technologically advanced world where each day brings about innovations with a sole purpose to make daily life and operations easier and more streamlined. And among these, the star of the past decade has been artificial intelligence. The world has been shut down and paralysed for way too long, and the eventual reopening is unavoidable – in fact, it’s well under way While AI has many avenues of introducing efficiency and fast problem-solving, there is one specific application that will further fuel the reopening of the world and successfully keep the spread of the virus abate. This “collaborative security” application includes a synthesis of smart video analytics, facial recognition, object identification/detection, and thermal cameras that can support the reopening of businesses globally when installed within those facilities frequented by customers. With such a level of sophistication that can ensure uninterrupted monitoring and analysis of large public spaces, these AI technologies can ideally operate best as cloud solutions to ensure a collaborative network with maximum scalability and widespread implementation. As these technologies increase in ubiquity and find their way into daily operations of businesses globally, the cost of the smart solutions will decrease proportionally to the growth of their reach. There are some highly specific ways to create this collaborative network of interconnected safety tools in the current climate. Here are some applications that have been successful to date and will increase in usability in the foreseeable future, creating “smart cities” working together towards a safer, more secure world. Maintaining social distancing practices The most important step everyone around the world has taken to contribute to the effort of slowing the spread of the virus has been social distancing. A six-foot-distance has become a new social norm that has quickly been adopted globally and become a habit to people who are naturally used to being close to others and socialising without giving distance a second thought. The star of the past decade has been artificial intelligence So, it is natural that such distancing measures take time to get accustomed to – and it is also natural that individuals may forget about them from time to time. To help maintain the six-foot distance between people at all times and give them slight nudges to keep the rule top of their minds, AI video technology can be trained to estimate the distance between individuals in public and commercial areas and identify the cases in which people get too close to each other. By notifying local merchants or authorities about such cases, the system can help ensure the safety of everyone in the area at all times while positively reinforcing the public to gradually get more accustomed to maintaining the distance and thus helping stop the spread of the virus. Detecting the virus through facial recognition Perhaps the straightforward application of such high-level technology is using video surveillance to identify persons of interest who have tested positive for the virus. Modern AI has the ability to identify facial features and characteristics with a unique level of granularity, making it possible to identify individuals whose records show they have antibodies from those who can be potential carriers of the virus. After the initial differentiation and identification, the system can then notify the employers and employees of the facility about the results of the conducted analysis and the pursuant results, allowing them to be more vigilant and take action where necessary to ensure a safe experience for everyone. PPE reinforcement Wearing a mask or some sort of face coverage in public spaces and especially within facilities (such as stores, for instance) has been - and will continue to be - a requirement for maintaining a safe and healthy environment for people to continue with their day-to-day lives and businesses to resume regular operations. To this extent, the object detection and identification abilities of smart cameras can further reinforce this requirement and ensure that the absence of protective equipment doesn’t go unnoticed. Essentially, these cameras can easily identify if an individual has coverage at any given point of time or not, notifying the local authorities about any risks immediately and helping them maintain necessary safety measures without having to interrupt their workflow or worry about missing a visitor without a mask. Detecting high temperature One of the key (and the most widespread) symptoms of COVID-19 is a high fever - a certain indicator of whether an individual may have been infected with the virus or not. While identifying fever with a regular human eye is nearly impossible, AI can do so at a fraction of time by quickly scanning body temperatures of any incoming individuals and determine whether it’s above CDC’s recommended temperature of 100.4F in order to determine the risk factor and notify the local authorities to take action. Modern AI has the ability to identify facial features and characteristics with a unique level of granularity This technology is a good tactic to objectively assess potential risks that come with elevated temperatures - and sometimes, the people themselves might not realise they might (unconsciously) be carriers of the virus and thus endanger the safety of others in their vicinity. The technology is yet another step towards ensuring a safer reopening of the global economy and a more streamlined way of getting back on track while minimising the risk of spreading the virus further. It’s not all about the theory We have tested the described approaches in our own R&D campus in Europe. The latest release of the IREX cloud enables remote fever detection and monitoring of social isolation and mask policies with AI. We have integrated thermal cameras to detect people with elevated temperature and CCTV cameras for identification and notifying those who potentially ill. In case of any health threat, the venue manager gets an instant message with a picture and exact location. These preventive steps helped our employees return to the office months earlier than it's happening in other countries. Moreover, personnel coming back to the office by their own wish as now they feel a virus-free environment in the campus - even safer than in their own homes. Now we are launching a pilot project for a well-known pharmacy chain in Florida, USA. With the help of a Computer Vision platform, staff will be able to divide customer traffic into those with normal body temperature and those who come in with elevated temperatures, as well as effectively monitor social distance norms. The goal of our potential client is to maximise the safety of customers in the post-pandemic period. Also, IREX is already deployed across hundreds of locations in the UK and will add health monitoring capability soon.
Returning to work after the global pandemic will not be business as usual, and security systems are an important asset when it comes to helping to keep occupants and buildings safe. For example, video analytics can provide insight into how spaces have previously been used and can help to predict where and when occupants encounter each other or congregate. These foot-traffic patterns can inform settings for a variety of devices – like ventilation and temperature controls – and even help owners create social distancing plans and monitor personal protective equipment (PPE) compliance. “While the ‘new normal’ is still being defined, we believe there will be a greater focus on creating healthier environments while also complying with new regulations,” says Marcus Logan, Global Offering Leader, Honeywell Commercial Security. “Temperature, humidity, energy efficiency, security, safety, comfort, productivity, and demonstrating compliance with regulations are all a part of a healthy building.” For example, social distancing is a new concept for the workplace. How do you make that happen in an open work setting, in breakrooms, elevator lobbies and meeting spaces? Optimised systems create healthier environments Anxious employees will need reassurance about returning to the workplace Building owners will need to look at how they can optimise their systems – or deploy new ones – to create a healthier environment. Building technologies, like those provided by Honeywell's Healthy Buildings solutions, provide building owners with more control over critical factors to encourage sustained compliance with changing building standards, safety guidelines, government-issued regulations, and a company's risk management policies. These solutions also provide transparency for occupants into a building's status, says Logan. Hygiene will be a critical issue: People will want to know that the spaces are ready for their return. Increased cleaning procedures and schedules will evolve, and a way will be needed to demonstrate the procedures are effective and that they have been strictly adhered to. Identifying ways to measure effectiveness of sanitisation and track compliance to the procedures will be a key challenge to solve. This is a space that will evolve significantly in the coming months and years, says Logan. Access control and video analytics Contact tracing is a new requirement in some businesses, and security technology – like access control and video analytics with advanced reporting – can help. Access control technology integrated with video analytics can be used to trace occupant movements within a facility. These technologies capture data that can be used with advanced reporting to provide a digital footprint of where a person has been within a facility and if they may have been exposed to someone identified as being infected with a contagious virus. Building owners can then proactively notify exposed individuals evolve to self-quarantine and minimise further spread of an infection. Video analytics can help to predict where and when occupants encounter each other Anxious employees will need reassurance about returning to the workplace. They will not only seek confidence that the building is optimised for a healthier environment but also that processes are in place to quickly identify and respond to potential issues. Transparency and visibility into how the building works and the health of the environment will help to reassure occupants returning to the workplace. “One way to do this is to share building analytics with occupants – to help them understand factors about the indoor air quality or occupancy density,” says Logan. Controlled health, safety and security Honeywell’s solutions provide building owners with more control over critical health, safety and security factors to encourage sustained compliance with changing building standards, safety guidelines, government-issued regulations and a company’s risk management policies, Logan adds. Visibility into how the building works and the health of the environment will help to reassure occupants returning to the workplace Every day there is new information coming from the medical and scientific community about COVID-19, and the building industry is just starting to learn what it all means. Logan warns that there is no single solution that will keep every environment healthy and safe. A good strategy features deploying a combination of solutions, optimising systems and being vigilant to make sure that companies are sustaining compliance to new and changing regulations, says Logan. “Today more than ever we must be mindful of the changing culture of how buildings are managed by making apparent the need to be mindful of health and well-being in all aspects of our lives,” says Logan. Honeywell has developed outcome-based solutions that allow building owners to transparently address building quality factors while supporting their business continuity needs in the uncertain environment. “We’re giving them the data they need to confidently reassure their employees to accelerate their business operations,” he adds.
IFSEC welcomed 23,079 visitors through the doors, increasing attendance by 2% from 2014, driven by UK attendees IFSEC International 2015, organised by UBM EMEA, is pleased to announce another hugely successful year for Europe’s largest security event. Running from 16-18 June at ExCeL London, IFSEC International welcomed 23,079 visitors through the doors, increasing attendance by 2% from 2014, driven by UK attendees. Attracted an additional visitors IFSEC International benefitted from the co-located events within the Protection & Management Series, attracting an additional 4,536 visitors1 from across the venue. This highlights the power of these show’s being located alongside each other, demonstrating that it is the go-to place for sourcing the latest products and innovations, as well as, discovering expertise across security, fire, facilities, and safety. The show continued to attract the senior decision makers from across the industry with a 14% increase in end-users and a 42% increase in directors and company holders, demonstrating the quality of visitors remains at an all time high. Video Surveillance, Access Control and Integrated Security remain significant areas of interest, while the ever increasing topic of Safe Cities, which was reflected by the education available on the show floor, and IT & Cyber Security received more attention than ever before. "The atmosphere on the show floor was fantastic with plenty of innovation and industry expertise on display" As the industry becomes increasingly globalised, IFSEC International remains a truly global event as represented by 33% of total attendees from 112 countries, along with exhibitors coming from 45 countries. For the second year the UKTI Events Alliance worked with the British Security Industry Association (BSIA) to bring inward missions of Commercial Officers and relevant buyers from target countries to meet with UK based organisations at IFSEC International. Exceeded all expectations for 2015 Gerry Dunphy, Event Director for IFSEC & FIREX International, said: “IFSEC International once again exceeded all expectations for 2015; the atmosphere on the show floor was fantastic with plenty of innovation and industry expertise on display across the three days. We have had a great response from both our visitors and exhibitors and we look forward to returning to London in 2016 to continue to be the industry leading event showcasing the latest security technologies from across the globe.” Exhibitors to the show were equally enthusiastic about IFSEC International, TDSi one of the UK’s leading suppliers of integrated access control systems reported a 25% year-on-year rise in export market visitors to its stand this year. “IFSEC International is a great barometer of the state of the security industry and it was obvious that the market has become truly globalised, with a sizeable increase in visitors travelling from other regions to see the latest and best the security industry has to offer,” said John Davies, Managing Director, TDSi. “IFSEC International is a great barometer of the state of the security industry" Highlight at IFSEC Additional highlights at IFSEC International this year included the launch of the Inspirational Speaker Series which attracted large crowds from across the security, safety, fire, facilities management and service management industries to the 400 capacity theatre each day. Kicking off with Baroness Karren Brady on the first day, followed by Sir Ranulph Fiennes on the second day and finishing with Sir Chris Hoy on the final day, each speaker took to the stage to share anecdotes from their own illustrious careers and offer some invaluable advice on leadership and achieving success in any field. Another new launch for IFSEC International in 2015 was the Benchmark Innovation Arena which welcomed over 40 finalists for the annual industry awards, a series of 10 minute pitches and short Q&A sessions were hosted by leading companies including Bosch Security, Vidicore, UTC Fire & Security and Secure Logiq, to name a few. This exciting new format provided visitors to IFSEC International with a detailed look at these new products that are delivering a real benefit to end users, integrators and installers. IFSEC International 2016 takes place from 21st-23rd June at ExCeL London.
IFSEC International will launch a brand new zone within the show - Innovation Arena 2015 has already seen major incidences that have tested the security industry across the globe and as threats continue to evolve IFSEC Internationalhas a crucial part to play in keeping the industry abreast of the latest technologies, developments and best practices. Taking place at ExCeL London IFSEC International 2015 will run from 16-18 June. IFSEC International has been at the heart of the security industry for over 40 years and this year it will continue to showcase the future of the industry alongside truly groundbreaking content. Core theme - innovation A core theme running across IFSEC International this year is innovation, having conducted a significant amount of research following the 2014 edition of the show, a key topic that both exhibitors and visitors kept coming back to was the opportunity to see genuine innovation across the show floor. With this in mind IFSEC International will launch a brand new zone within the show this June, the Innovation Arena in association with leading industry title, Benchmark Magazine. The new theatre will host a series of 10 minute pitches from the Benchmark Innovation Awards finalists. With nearly 40 different companies already confirmed to participate, covering site protection hardware and software, business intelligence, video surveillance hardware and software, video analytics, infrastructure along with access control hardware and software, the Innovation Arena will showcase back to back innovation from across the industry throughout the three days. Short presentation from well-known organisations Organisations such as Panasonic, Bosch Security, Vidicore, UTC Fire & Security and Secure Logiq, to name a few will give a short presentation about their shortlisted product and then open the floor to questions. This exciting new format provides visitors to IFSEC International a detailed look at those products that are delivering a real benefit to end users, integrators and installers. Running alongside the Innovation Arena is the IFSEC International Innovation Trail which will help visitors easily access the new technologies that have come to market that will be featured at the show this year. A core theme running across IFSEC International this year is innovation, a key topic that both exhibitors and visitors kept coming back NICE Suspect Search - video analytics tool Highlights of the IFSEC International Innovation Trail include the NICE Suspect Search, a patent-pending video analytics tool that quickly locates and retraces the movements of a suspect, lost child, or other person of interest within a video surveillance network. Video footage from different cameras and time frames can be reviewed in just minutes, as the system automatically filters out 95 percent of irrelevant images. GP Systems will introduce their new palm vein identification technology at IFSEC International, an accurate and secure technology that makes it a perfect fit for the banking industry. RISCO HandyApp - smartphone application Additional confirmed participants in the Innovation Trail includes the RISCO HandyApp, the first smartphone application dedicated to supporting the sales and installation activities of professional security installers. The app allows installers working with RISCO products to increase their efficiency and sales potential by providing access to everything they need for a smooth installation. Vorty will launch the new Vorty Net smartphone operated access control system, a Bluetooth proximity reader that allows or denies a selected smartphone access to unlock any door electric strike, electromagnetic lock, automated garage door, motorised gate or barrier. Sony PXW-FS7 4k XDCAM camera Also Sony Professional, who recently won the Technology Innovation of the Year at the Digital Studio 2015 Awards in Dubai, will be showcasing the PXW-FS7 4k XDCAM camera that features a Super35 CMOS sensor capable of shooting in 4K Quad Full HD (QFHD) and super slow-motion Full HD. Avertic Armour - chainsaw protective textile Finally, Engtex AB will showcase its highly advanced textile Avertic Armour, developed from the No. 1 chainsaw protective textile, Avertic Pro+. This warp-knitted textile uses the world´s strongest fibre designed to withstand break-in attempts when heavy duty tools are used. These new products, plus many, many more, will make up the IFSEC International Innovation Trail; ensuring visitors can easily find all the groundbreaking technology and new products at the show. Gerry Dunphy, Event Director- IFSEC International states: “This year we really wanted to put new products, the latest technology and most importantly innovation at the very core of IFSEC International, the introduction of the Innovation Arena and the expansion of the Innovation Trail really highlights this. We are really excited to be shining a light on all the great advances that are currently being made within this industry and look forward to celebrating and showcasing these in June.” IFSEC International Innovation Trail which will help visitors easily access the new technologies that have come to market High-level expertise delivered by leading experts Along with all the innovation at IFSEC International there will be plenty of high-level expertise delivered by leading experts within the security industry and beyond. For 2015 IFSEC International launches its Inspirational Speaker Series with three high-profile personalities covering the sports, business and extreme adventure worlds, each of the keynote speakers have reached the pinnacle of their careers and will share their expertise and unique experiences with the IFSEC audience. In its inaugural year the Inspirational Speaker Series will host leading businesswoman Baroness Karren Brady CBE, the world’s greatest explorer Sir Ranulph Fiennes OBE and international cycling superstar Sir Chris Hoy MBE across the three days. Another popular education platform that will return in 2015 is Safe Cities, a stream at IFSEC International which will focus on the protection of larger urban areas, critical national infrastructure and business continuity. Suited for senior and strategic personnel responsible for the protection of major assets within a city, Safe Cities will provide high level thought leadership sessions to provide more insight into this fast growing concept. Networked technologies and current trends all feature heavily in the Safe Cities Seminar Theatre, exclusively sponsored by Eaton. Keynote address on ‘Safe, Smart and Connected Cities’ A taste of what visitors can expect within Safe Cities this year includes a keynote address from the Futurologist Dr. Simon Moores on ‘Safe, Smart and Connected Cities’ where he will look at emerging trends and technologies, the impact of big data and the Internet of Things along with the challenges and opportunities. Paul Adams the Director of Strategic Marketing, EMEA at Alcatel Lucent will host a session on ‘Transforming Public Safety with Smart Technologies and Secure Infrastructure’. Finally, Brian Kilkelly, the CEO of World Cities Network will host a seminar with the title ‘Improving the Resilience of Cities – the Application of Technology’, he will explore the opportunities from the availability of data and ever cheaper computing power to anticipate problems and coordinate resources. Safe Cities visitors to IFSEC International can access the full Safe Cities seminar programme and take advantage of the networking opportunities adjacent VIP Lounge, sponsored by Siemens. 2 new partnerships into Safe Cities Safe Cities will provide high level thought leadership sessions to provide more insight into this fast growing concept This year IFSEC International will also incorporate two new partnerships into Safe Cities, the first is with HyperCat, a leading consortium of major technology developers who are driving the standards of interoperability and they will be discussing their HyperCatCity Initiative at Safe Cities. The second exclusive partnership for Safe Cities is with Euralarm, the association that represents the electronic fire and security industry, who will run their own dedicated half-day conference called Smart Cities: Digital Solutions to Keeping Citizens Safe and Secure. The education programme at IFSEC International also incorporates the Keynote and Convergence Theatre; here leading players from across the security industry will debate the latest issues in cyber security or access control along with case studies and panel discussions around the state of the nation. Trends & technologies for video surveillance Sessions within this theatre include Jim McHale, Managing Director, Owner and Founder of Memoori Business Intelligence Ltd who will present on the Internet of Things in Buildings (BIoT) and the part security will play in this. Additionally, Atul Rajput, Regional Director (Norther Europe) for Axis Communications will look at the game changing trends and technologies for video surveillance in 2015 and beyond. Another highlight in the theatre will be a cyber-security master class from David Emm from Kaspersky Lab UK, in this session he will review the threat landscape in 2015, assess the malware evolution and give predictions for the future. The third education theatre within IFSEC International is the Security Solutions Theatre that will run seminars led by Will Lloyd the product development manager at BRE Global, Jim Swift from BB7 and Dave Tynan the VP at MicroPower Technologies amongst others. New additions to Gadget Zone In 2015, IFSEC International will also introduce some great new additions to some old favourites; the Gadget Zone will join the Security & Fire Installer Live feature. Research highlighted that visitors want to get hands on with the products before they buy and this will provide the perfect opportunity to try out the biggest and latest range of products in one place. Along with the new Gadget Zone, Security & Fire Installer Live will also incorporate the Toolshed in partnership with Anglia Tools, the Fire & Security Jobs Bar, the NSI Expertise Hub and Engineers of Tomorrow, amongst other activities. Protection & Management Series The education programme at IFSEC International also incorporates the Keynote and Convergence Theatre IFSEC International will once again be presented as part of UBM EMEA’s Protection & Management Series. The Protection & Management Series encompasses five major shows in related marketplaces covering safety, service management, facilities, security and fire, the overall ethos of the series is about protecting and managing buildings and places of work, along with the people and information within those places of work. The Protection & Management Series encompasses IFSEC International, FIREX International, Safety & Health Expo, Service Management Expo as well as Facilities Show, in 2014 the combined events attracted more than 40, 000 attendees over three days to London’s ExCeL.
Software counts customers in different areas and detects how long customers stay in store The Slovenian retail chain Merkur is one of the first to use ViDiCore GmbH’s PriVendo for a better customer understanding. Merkur trgovina, d.d. (Merkur trade, Inc.) is the Slovenian market leader in sales of home products and DIY, electro-installation materials, apparatuses and appliances, machinery and tools, ferrous and non-ferrous metal products, and industrial items for professional use. The 1896 established company based in Naklo (Oberkrain) operates various stores in Slovenia. Merkur´s mission is to provide high quality products and services to ensure customer satisfaction. New retail software PriVendo will help in management The Slovenian chain is already well known for its modern, well-stocked and shopper-friendly sales centers. Due to the wide variety of products, Merkur is able to meet customer demands successfully but for its management it is sometimes difficult to manage such a huge store. Several questions had to be answered to support all products and departments in the right way and to meet all customer needs: Do we have an adequate number of staff in all departments at the right time? Are all products placed in the right way? Which products should be supported through marketing campaigns? How successful was our last promotion? How many check outs should be open at what time? How effective are our shop windows? In which products are our customers most interested in? And so on. To answer all these questions easily and quickly, the new retail software PriVendo has been installed at Merkur. This software counts customers in different areas at different times and detects how long customers stay in store, in a department or in front of a product. Furthermore, it can differentiate if a customer is interested or even engaged in a product. Results are presented clearly in form of heat maps, hot spots, diagrams or tables. With these information queues can be managed, staff plans can be made, marketing campaigns can be evaluated and planned, products can be (re)placed, shop windows can be designed and a lot more. Improve customer satisfaction & realise new marketing campaigns After implementing PriVendo with the help of some 360° sensors Merkur could improve customer satisfaction significantly by replacing products and realising new marketing campaigns adapted to the requirements of their customers. Saša Percic – head of sales – confirmed that the results are very important for the marketing and human resource department as well as the sales team and management. Furthermore, Percic underlines the easy handling of PriVendo and the rapidly available results.
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