Lenel Access Controllers

The healthcare sector is a crucial part of a functioning society as it provides life-saving care and reassurance to the population. A key part of ensuring the professionals in this industry have the best work environment is the ongoing security of the facilities. Overcoming environmental challenges Hospitals are challenging environments for security integrators. There is little room for mistakes because staff, patients and assets cannot be compromised. Medical centres and their facilities can be vast complexes and security teams must be confident in their ability to identify and nullify threats as soon as possible.  Chubb provided Queensland Children’s Hospital's security team with a simple and easy-to-use tool Chubb Fire & Security offers a range of intelligent video and access control systems to solve these challenges. The Queensland Children’s Hospital in Australia, formerly named Lady Cilento Children’s Hospital, is the major specialist children’s hospital for families living in Queensland and Northern New South Wales. The facility not only provides care to the local families but also the state’s sickest and most critically injured children who need highly specialised care. This state-of-the-art hospital, coupled with a leading academic and research facility and the high calibre staff, provides a platform to continue to develop as a leader in paediatric health care, education and research. Comprehensive security solution Chubb developed a solution for Queensland Children’s Hospital that included access control, video management, communications and asset tracking. By creating a common infrastructure for all security systems managed through a comprehensive user interface, Chubb provided the hospital’s security team with a simple and easy-to-use tool that enables them to resolve situations as they happen and action events automatically on command. Chubb also developed a 3D model of the building that allows the security team to respond quickly to a wide variety of events. The protection of patients and staff is naturally a hospital's number one priority Also crucial to the implementation of security systems in a hospital is minimal disruption to its everyday operations. Professionals in hospitals are working 24/7 so there is little time when it comes to disabling security systems for maintenance or repairs. Continued maintenance and upgrades are vital elements to Chubb’s work and key to this is a great deal of collaboration with clinical and operational stakeholders. Securing mission-critical environment Hospital facilities are not always state-of-the-art and often face the slow upgrade process that a limited budget imparts. However, through the audit and update of security systems, steps can be taken to ensure continued operations without external disruption. The protection of patients and staff is naturally a hospital's number one priority and Chubb shares the same commitment to making sure the environment is safe and secure. Carrying out a technically demanding project in a large, mission-critical environment like a hospital takes strong teamwork, including expert strategic partners, and collaboration between stakeholders.

There’s no question that the popularity of Do-It-Yourself (DIY) security and home automation products is on the rise. The reasons for the growth in DIY sales are numerous, including increased awareness of home automation products, fast set-up, limited (if any) installation costs, and interoperability with other smart security products. In fact, with the parallel rise of smart home hubs like Alexa and Google Home, many people are opting to attempt the set-up of smart home devices without any professional assistance. According to a 2018 Residential Security Market Report prepared by Parks Associates and Security Sales & Integration magazine, “More than 60% of installing dealers now report that DIY systems are biting into demand for their services.” But the rise in DIY is not entirely bad news for security and home automation installers and dealers. There are a number of ways to view this glass as half-full. Let’s look at a few of them. Increase in revenue for dealers With their lower cost and perceived ease of installation, DIY products have broken down barriers for additional purchaseThere are reasons for dealers and installers to be cheerful about the rise of DIY. For one thing, according to that same Residential Security Market Report from Parks Associates, residential security dealers are doing quite well. The report states, “In 2017, revenues were up an average 7.72% for security dealers.” What about installations? The report goes on to say, “For 2017, the average number of installs per dealer was 22 per month, compared to 17 per month in 2016.” So, revenues are up for security dealers, and at least part of the reason can be attributed to the fact that DIY products can raise overall awareness of and spur interest in other home automation and security products. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for the additional purchase, and installation, of complete, professionally installed systems. Wireless, connected smart locks For example, the sale of wireless, connected smart locks (viewed by some consumers as DIY) can lead to opportunities for further home automation product sales and professional installations. Connected smart locks can actually act as an extension of a smart hub or controller. They can be used to wirelessly communicate with and control all the devices that make up a home automation system, including lighting, entertainment, thermostats, air, alarms, shades and more. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for new security installations And they can do all this from a prime, convenient location – the front door, as well as other points of entry like the side or back doors. Plus, smart lock conversion kits like Kwikset Convert let homeowners easily bring home automation capabilities to their door without altering the aesthetics of the entry. Connected smart locks can allow homeowners to set up their home with custom scenarios, right before they step inside. For example, residents can program their lock so that every time they unlock the door, a foyer light goes on, temperatures begin to rise to a set level – even connected coffee makers can begin to make a cup. Portfolio of home automation products One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatileSmart locks are just one example of the potential of DIY products to spark a homeowner’s interest in a wide range of other home automation devices, many of which would benefit from professional installation. One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatile and offer a complete portfolio of home automation products. The larger the home automation offering, the more devices there are to sell and install, the larger the installation required, the greater the need for professional installation. Many homeowners who feel like they have a certain level of handiness will start by trying to do it themselves with a DIY product. But things don’t always go as planned, especially if they are attempting to set up a robust home automation system. First off, just because a product is DIY doesn’t mean that the old products that are being replaced are going to easily make way for the new. A DIY thermostat or smart lock might require that the old equipment (and possibly wires) get tugged out of the wall. Messy holes might need to be filled. Advantages of professional installation Even after the old system has been removed, homeowners planning on setting up a connected system may soon realise they don’t have the electrical skills or technological know-how to install and connect all devices, get a system programmed correctly, and get everything up and running smoothly. Professional installers have learned from experience; there’s very little that they haven’t seen before. With their years of experience, installers know the best way to automate a home and how to create a custom smart home experience Do-it-yourselfers might be able to solve problems by searching the internet and finding videos. But, then again, they might not. After going the DIY route once, many full-home automation system enthusiasts are beginning to realise that the best way to get things done right the first time is to leave the installation and set-up to a professional. Professional installers can and should bring an extra level of experience and guidance to the process. Their services should go beyond tech installation and also include interface design. With their years of experience, installers know the best way to automate a home – how to create a custom smart home experience that doesn’t make the user feel less than smart. Selling additional home automation products If a problem arises due to installation error, the DIYer does not have any recourse to correct these mistakesResidential security dealers who offer professional installation should be willing to embrace the DIYer who has attempted to do a self-install but has not been able to complete the process successfully. With an open mind to this scenario, they can save the day for the DIYer, as well as create an opportunity to sell additional home automation equipment that the DIYer may not have known to be available.  The disparity between DIY and professional installation also brings to light the fact that there are no ‘satisfaction guarantees’ and no ‘installation/labour warranty’ available when a home automation system is installed by a DIYer. If a problem arises with either the equipment connectivity due to installation error, or if a piece of equipment is installed incorrectly, the DIYer does not have any recourse to correct these mistakes. This may not be as critical if a DIYer installs a minor piece of equipment, but with something as critical as securing and protecting their home with a home automation and security system, most people want full peace of mind that everything has been installed correctly. Reduces connection instability According to a 2017 study by the analyst firm, IHS Markit, “The quality of the equipment is usually higher in professionally installed systems, and professional configuration and setup greatly reduces the potential for connection instability…” This is an issue that DIYers may come to realise over time. On the other hand, one issue DIYers may recognise right away, especially if they are attempting to connect multiple devices, is that the connectivity may be inconsistent. Professionally installed devices operating on a wireless protocol might deliver better, consistent, longer-range connectivity IHS Markit explains that, “DIY systems rely on open protocols and Wi-Fi connectivity that can sometimes be unreliable, creating connection issues. Some of the sensors can become unrecognisable to the system, requiring intervention from the user. In contrast, professional wireless systems rely on UL- or EN-certified equipment to operate on the basis of proprietary frequency, enabling them to work with the control panel much more seamlessly.” In other words, professionally installed devices operating on a wireless protocol, even an open-source protocol like Z-Wave, might deliver better, consistent, longer-range connectivity, and fewer headaches. Not everyone is a DIY customer There are customers who want someone to install the devices correctly and help them learn how to use and maintain themThere’s no doubt that there’s a segment of the security and home automation market that loves to spend their free time doing their own home improvement. They are watching videos, reading how-to books and manuals, and enjoying every minute. There’s also a segment of the market whose top goal is to save money up front. For these customers, there’s no getting around the joy of saving money with the lower cost of many DIY products. But there are also a great number of prospective customers out there for whom DIY is of absolutely no interest. These consumers do not want to be their own IT department. They want expert help: they want someone to install the devices correctly and help them learn how to use and maintain them. The IHS Markit study points out what many home automation dealers already know: that the elder and aging-in-place markets are an ideal destination for the security and convenience of home automation products. The study says, “Many senior citizens are not tech savvy enough to install a DIY system by themselves, so they tend to rely on professionally installed systems that are usually maintained by a family member.” Along with the senior citizens market, there are many other market segments out there that still desire worry-free professional installation. Installers should offer a range of products that includes some DIY products, and some leave-it-to-a-pro products Producing complete and custom solutions Perhaps the best way for dealers and installers to stave off that feeling of doom that they might have about DIY is to tackle the problem head on and be creative. Offer a range of products that includes some DIY products, and some leave-it-to-a-pro products – consider the DIY product a great entry point for a more comprehensive system. Play up the peace of mind that comes with professional installations and support that pitch with flexible monitoring contracts and service plans. Share what you do and why; relay your passion for producing complete and custom solutions and communicate how you add value to any and every sale. No one, not even the most tech-savvy consumer, wants to install their own products if the end result is that the product doesn’t work the way it should. That’s where the pros can, should and will always come into play.

The access control industry tends to be more conservative when it comes to the adoption of new technology and services for end users, but that doesn't mean that 2019 won't provide a significant amount of progress through emerging trends taking shape in the industry. In addition to the increased adoption and acceptance of the cloud, mobile credentials and biometrics are becoming more mainstream, and integrations between manufacturers will take centre stage. Here, we take a look at these and other trends helping to shape the coming year. Cloud-based products We're continuing to see a demand by end-user customers for customised responses to certain actions within an access control system For many access control manufacturers, the core of the business is in more traditional products, with a high percentage of installs continuing to be these kinds of projects. However, over the last couple of years, cloud-based products have emerged as a viable option for customers. We've seen more of a willingness for end-user customers to inquire whether this is an option for them, citing ease of use, remote management, cybersecurity and more as part of their foray into this branch of access control. The cloud has established its reputation as being quicker to install, more flexible for customers to access and manage both their access points as well as the video associated with these doors, and placing less pressure on internal (or in some cases, non-existent) IT teams to help set up and manage an access control system. Mobile credentials applications We're continuing to see a demand by end-user customers for customised responses to certain actions within an access control system. For example, if there's an alarm set off during the day along a perimeter, the ability to automatically execute a lockdown and simultaneous email or message to everyone within the building alerting them to the issue is critical. The desire for this kind of flexibility within a system is prompting manufacturers to build new simple to use graphical tools into their systems that allow customised action responses that are proportional to the level of alarm. There's a strong desire by many of today's companies to be able to use mobile phones for access control and as such, manufacturers are either developing their own mobile credentials applications or integrating their systems with these kinds of products. Over the last couple of years, cloud-based products have emerged as a viable option for customers Future of biometrics As companies start to ask about whether their facilities are safe enough, they're often more willing to consider access control that takes security to a new level, such as the implementation of biometric readers. Biometrics is getting more usage in professional security applications and many customers want to move away from using physical cards for access control. Manufacturers that don't currently have biometric hardware in place are starting to integrate with readers designed to offer this functionality in an effort to meet the demands of customers. The dramatic rise in facial recognition biometrics is something that will likely shape the future of biometrics as costs start to decrease. While the access control industry is highly fragmented, we're seeing a trend toward increased partnerships and open-platform technology that helps end users achieve the kind of comprehensive security that they desire. Video management platforms We're seeing a trend toward increased partnerships and open-platform technology that helps end users achieve the kind of comprehensive security that they desire For example, there are a number of access control providers that are providing paths toward full integration with lock manufacturers and vice versa in an effort to meet the needs of clients who may have purchased locks but a high powered access control system to properly manage them. There's also a large shift toward full integration with video management platforms and access control systems to fully integrate the two into a single, user-friendly experience and give end users more control over both. Additionally, manufacturers are looking to provide customers with a single system that meets the needs they have with regards to video, intrusion and access control. Right now, I don't think there's a system that can fully deliver on the promise of being exceptional at all three, so integrations and partnerships remain important to achieve that end goal. Access control world An increasing number of end users are realising the holes in the current Wiegand protocols that have been in place since the 1980s, along with the large number of ‘off the shelf’ equipment that's now available to allow outsiders access through readers that operate under these protocols. As a result, in the last decade or so, OSDP has come onto the scene and is growing in popularity. One of the most important steps for access control manufacturers in 2019 will be to listen to customers who are concerned with this vulnerability and work toward fully supporting OSDP in an effort to protect these access control systems. It's an exciting time to be a part of the access control world, as we finally see results from all of the hype centred around the cloud, biometrics, mobile credentials, hacking protection and strong partnerships come to fruition. As 2019 begins, look for these trends to grow in popularity and for manufacturers to really listen to the end-user customer they serve and respond in kind.

LenelS2, a provider in advanced security systems, and Milestone Systems, an international open platform developer of networked video management software (VMS), announces a 10-year agreement for LenelS2 to distribute Milestone products globally. The companies had a previous agreement for North America. LenelS2 is a part of Carrier, a global provider of innovative heating, ventilating and air conditioning (HVAC), refrigeration, fire, security and building automation technologies. Founded in 1998, Milestone is a stand-alone company in the Canon Group. Seamless user experience The joint offering of LenelS2 OnGuard access control and Milestone XProtect video management software through the LenelS2 channel lowers the total cost of ownership for end users and integrators by offering reduced licensing fees and efficient pre- and post-sales support. This integration, which has been successful through the LenelS2 OpenAccess Alliance Program (OAAP) and Milestone Certified Solution, provides customers with tight, efficient interoperability between the OnGuard and Milestone XProtect systems. We’re excited to expand this proven, integrated access-video offering to customers globally" “We’re excited to expand this proven, integrated access-video offering to customers globally,” said Jeff Stanek, president, LenelS2. “This strategic integration will provide our partners the benefit of an offering from the VMS and access control solution providers in the global security industry. This integration includes a seamless user experience and specific interface enhancements across our systems, a direct outcome of the collaborative effort.” Leverage the momentum “Customers have reacted very well to our collaboration,” said Kenneth Hune Petersen, chief sales & marketing officer, Milestone Systems. “Rather than being locked into a single provider, customers can work with two companies that have real synergies. As security threats become more sophisticated, continuous innovations with strong interfaces between industry pioneers are in demand. That’s what this alliance delivers.” “We are excited that this agreement has been expanded into a global partnership,” said Stephane Baudena, managing director, Fire & Security Products, EMEA, LenelS2. “This will allow us to leverage the momentum and proven success achieved by the North American team.” LenelS2 and Milestone Systems have a combined 40 years of industry experience in providing customers with proven security solution technologies. Both companies offer open platform solutions that provide customers flexibility to select the optimal security systems to meet their needs. Milestone Systems has been a member of the LenelS2 OAAP since 2012.

Delivering on high expectations, the first day of ISC West 2019 kicked off with a crowded Sands Expo Center and exhibitors putting forward their best new technologies. Developments seemed more evolutionary than revolutionary, but attendees quickly found plenty of interest. Thermal cameras Hanwha Techwin also showed off a new Android camera that can deploy new apps The largest booth at ISC West, Hanwha Techwin, remained crowded throughout the first day as attendees checked out the company’s eight new thermal cameras offering features such as pan-tilt-zoom, H.265 encoding to minimise storage needs, VGA resolution and detection of temperature changes, all built on Hanwha Techwin’s Wisenet chip. There is also a new 5-megapixel version of Hanwha’s popular 2-megapixel multi-sensor camera, and a new panoramic camera; multi-sensor panoramic cameras ‘stitch’ the images together rather than just aligning them. Hanwha Techwin also showed off a new Android camera that can deploy new apps developed as part of the Korean company’s role as a founding member of Open Security & Safety Alliance (OSSA). Avigilon's H5 series Avigilon is introducing a new line of cameras — the H5 series — with improved imaging and designed to provide deep learning/neural network processing at the edge. Improvements to video analytics will enable the cameras to track multiple moving objects simultaneously in a field of view and to track objects more accurately. More granularity enables better differentiation among types of vehicles, and the cameras enable more detailed data to be pulled from video. The improved analytics engine will also support better face detection and recognition. Operators can view the dashboard and react to information provided in a more digestible format The new version of Avigilon Control Center 7 (ACC7) software will apply principles of AI to enhance an operator’s ‘Focus of Attention’ when monitoring live video. Video is fed into an AI engine that determines which events in the live footage are most worthy of an operator’s attention. Monitoring live video can be a challenge for human operators, whose short attention spans undermine the best surveillance systems. Automation helps to direct that limited attention span to events most worthy of attention. A ‘dashboard’ displays clusters of cameras that are colour-coded to reflect the types of activity that are detected. Rather than watching video, operators can view the dashboard and react to information provided in a more digestible format. Clicking brings up the live video. Quantum Cloud Storage Platform Video storage is another area of innovation at ISC West. The Quantum Cloud Storage Platform is flexible for video surveillance and industrial IoT applications. The architecture is built from the ground up for video surveillance applications and can scale from five cameras to millions of cameras in a simple deployment model — no settings or configurations needed. Products range from a small ‘mini-tower’ configuration for a retail store or gas station up to rack-mount servers that can accommodate thousands of cameras. We make the storage piece so simple that you don’t have to think about it" Quantum introduced the VS-Series in a range of server choices at ISC West. The hyperconverged and software-defined environment will support a combination of video management systems (VMS), along with access control, HVAC and lighting controls. Quantum worked with Johnson Controls to develop the products. “It’s designed for an installer, not for an IT guru,” says Jamie Lerner, Quantum’s CEO, President and Chairman of the Board. “We make the storage piece so simple that you don’t have to think about it.” Quantum is showing its VS-Series publicly for the risk time at ISC West. S2’s Magic Monitor LenelS2 is a newly coined name in the industry — resulting from a recent acquisition. The combination of Lenel and the acquired S2 is playing out to the benefit of both product lines. For example, Lenel’s Blue Diamond mobile credentialing system can now be used along with the S2 Netbox hardware. Lenel’s OnGuard is being combined into S2’s Magic Monitor unified solution that combines video, access control, and digital messaging. OnGuard is also benefitting from Magic Monitor’s graphics maps. The S2 Cumulus cloud-based service, focused on system health monitoring, is being applied to OnGuard. LenelS2 is also developing a full commercial access control as a service (ACaaS) offering The combined LenelS2 is stepping up with new solutions for frictionless access control, too. A ‘phone as a badge’ approach enables a door to be unlocked by a smart phone, even if it is in a pocket, locked and/or the app has not been opened. Another alternative is a ‘shake to open’ action that sends the credential to the nearest reader. LenelS2 is also developing a full commercial access control as a service (ACaaS) offering, which is being previewed at ISC Show and will be released commercially later in the year. Video surveillance product line Mobotix is expanding its MOVE video surveillance product line with six new models announced at the show and broadening its reach into new vertical markets. A solutions approach offers both end-to-end Mobotix systems and other systems offered in conjunction with technology partnerships displayed in the Mobotix booth. Top of the list of new verticals is education, and Mobotix’s edge-based approach includes programmable logic built in so that ‘technology can take over when the human element is the weakest.’ Automated response is faster and ‘seconds equal lives’ during an emergency. In an education scenario, the Mobotix system acts as an Internet of Things (IoT) device that offers more functionality than other manufacturers’ ‘cameras.’ There are 22 steps involved to ensure the cybersecurity of Mobotix products, reflecting a higher level of cybersecurity commitment Mobotix has thermal products that are also finding uses in a variety of verticals, from oil and gas to manufacturing process control. Mobotix systems that can detect defects in products in the manufacturing process are expanding usage in applications beyond the traditional ‘security’ industry. Cybersecurity Commitment Mobotix is looking at the market in a completely different way, redefining how their products can fit into a variety of scenarios, and with a focus on cybersecurity. There are 22 steps involved to ensure the cybersecurity of Mobotix products, reflecting a higher level of cybersecurity commitment than some other manufacturers. “There are so many features within our solutions, and we want to get the word out to the end users, so they understand the features,” says Thomas Lausten, Mobotix CEO. “There is untapped potential.”

LenelS2, a provider of advanced access control systems and services, is making access control more convenient with its BlueDiamond mobile readers now supporting widely used iCLASS card technologies. BlueDiamond has also been enhanced to include a Phone as a Badge (PhaaB) feature, enabling hands-free access to building entrances, offices, meeting rooms, or any door with an enabled card reader. LenelS2 is a part of Carrier, a provider of innovative heating, ventilating and air conditioning (HVAC), refrigeration, fire, security and building automation technologies. Cost-effective bridge LenelS2, in its ongoing technology collaborations with 3millID and with LEGIC Identsystems, has enhanced the reach of BlueDiamond multi-factor readers with additional support for iCLASS card application data. The readers now support virtually all major card technologies, from standard 125kHz proximity card technologies to MIFARE, DESFire EV1 and EV2 and now iCLASS card technologies, as well as mobile credentials using iOS, Apple Watch and Android devices. BlueDiamond readers provide a cost-effective bridge for a planned migration from plastic to mobile credentials. Security management system BlueDiamond’s PhaaB feature uses customisable response ranges and the BlueDiamond mobile app to enable approved users to access offices and meeting rooms while leaving their phones in a pocket or bag. The mobile device can also be presented to a BlueDiamond card reader to open a single door. “The BlueDiamond solution with Phone as a Badge makes access control an effortless experience for users – both employees and authorised visitors,” said Jeff Stanek, president, LenelS2. “The simple issuance and management of mobile credentials is tied together by a cloud-based server integrated with LenelS2’s OnGuard security management system.” BlueDiamond PhaaB will be on display April 10-12 at the International Security Conference & Exposition (ISC) West, booth #18019 in the Sands Convention Center, Las Vegas.