Access control controllers - Expert commentary

The automated future of retail and how to secure it
The automated future of retail and how to secure it

While the foundation of autonomous retail has been built up over the past few years, it is only now that retailers are beginning to fully experiment with the technology. There were an estimated 350 stores globally in 2018 offering a fully autonomous checkout process, yet this number is forecast to increase dramatically with 10,000 stores anticipated by 2024. This acceleration in the growth of unmanned retail stores has, in part, been boosted by the COVID-19 pandemic and a demand for a more contactless, socially distanced shopping experience. Physical security technologies Innovative physical security technologies can play a significant role in protecting a site while supporting its operation Many retailers are now exploring such solutions as a way to streamline their services and simplify store operations while reducing overheads. Of course, the security of unmanned sites is a concern, with many eager to embrace such a design, but wary about the prospect of leaving a store unguarded. This is where innovative physical security technologies can play a significant role in protecting a site while supporting its operation and also helping to improve customer experience. Comprehensive integrated solution To make the autonomous retail vision a reality, a comprehensive solution is needed that integrates network cameras, IP audio speakers, and access control devices. The cameras can be employed to monitor entrance points and sales areas, including checkout terminals, and can be monitored and operated remotely from a central control room. This offers management full visibility of operations, regardless of the number of stores. Recorded video material can be processed, packaged, and passed to authorities, when necessary, by applicable laws. Optimising operations As autonomous stores do not require staff to be present and run largely independently, managers can be notified automatically via mobile device if an event occurs that requires their attention. This could range from a simple need to restock popular items or clean the premises after a spillage, to a criminal break-in or attack. Again, network video surveillance cameras installed inside and outside of the premises provide high-quality video of any incident as it occurs, enabling immediate action to be taken. Improving customer experience Access control mechanisms at the entrance and exit points enable smooth, touch-free access to customers Access control mechanisms at the entrance and exit points enable smooth, touch-free access to customers, while IP audio speakers allow ambient music to be played, creating a relaxed in-store atmosphere and also offering the ability to play alerts or voice messages as required. Due to the automated nature of such audio broadcasting, consistency of brand can be created across multiple locations where playlists and pre-recorded voice messages are matched in terms of style and tone from store to store. Boosting profits The accessibility of premises 24/7 can ultimately lead to an increase in sales by simply allowing customers to enter the store and make a purchase at any time, rather than being restricted by designated retail hours. This also serves to improve customer loyalty through retail convenience. Utilising data from the access control system, managers can configure lights to turn on/off and ambient music to power down when the last person leaves the shop, to be reactivated the next time someone enters the premises. This approach can also conserve energy, leading to cost savings. Designing a future proof solution The threat of vandalism is greatly limited if everyone entering the shop can be identified, which is something that is already happening in Scandinavia using QR codes linked to an electronic identification system called BankID. This process involves a user being identified by their bank details, and their credentials checked upon entering the store. This not only streamlines the transaction process but vastly improves security because only those who want to legitimately use the services will go through the identification process, helping to deter antisocial or criminal behaviour. Physical security technology should be reliable and of high quality, without compromising the service to customers VMS-based network solution Both inside and outside of the premises, physical security technology should be reliable and of high quality, without compromising the service to customers, or hampering their experience. Door controls, network cameras, and loudspeakers, together with a comprehensive video management system (VMS), enable retailers to control every element of their store and remove any uncertainty around its management or security. Such a system, network-enabled and fully scalable to meet ongoing business requirements, can be offered using open APIs; this allows configuration and customisation while ensuring that the retailer is not limited by the technology or tied into any particular set-up or vendor as their requirements evolve. Additional security benefits As more businesses launch their unmanned stores, the benefits of such technology to streamline and improve every aspect of their operations become ever clearer. A comprehensive solution from a trusted security provider can bring complete peace of mind while offering additional benefits to support the retail business as it seeks a secure future.

‘We want to become better known for access control’ - Q&A with Bosch Building Technologies’ Gregor Schlechtriem
‘We want to become better known for access control’ - Q&A with Bosch Building Technologies’ Gregor Schlechtriem

Gregor Schlechtriem has worked in the access control market for over 20 years and is now responsible for the Access & Intrusion Business Unit at Bosch Building Technologies. In this interview, the expert talks about key industry trends, the impact of the COVID-19 (Coronavirus) pandemic, technical innovations and his company’s strategy. Mr. Schlechtriem, you have many years of experience in the security technology market. What is your background and what are your responsibilities as Senior Vice President at Bosch Building Technologies? Gregor Schlechtriem: I am a trained engineer and electrical technician, and have been involved with access control in the broadest sense, since I started my career in the late 1980s. I started in the field of parking garage technology and then switched to security technology in 2001, as Managing Director of micos GmbH, which specialised in traditional access control. micos GmbH was known for its highly available and highly secure access control systems, for critical infrastructure and government applications. Many systems from that time are still in use today and continue to be supported and upgraded. Bosch is continuing micos’ business here? Gregor Schlechtriem: Exactly, micos was taken over in 2004 by Bosch Security Systems, now known as Bosch Building Technologies. Since then, we have continuously been developing the access control business. Being part of the Bosch Building Technologies division, we benefit a lot from international cooperation with colleagues Being part of the Bosch Building Technologies division, we benefit a lot from international cooperation with colleagues and from overlap with other product lines, such as intrusion detection technology and video security. This gives us the opportunity to implement outstanding project solutions for demanding customers in an international environment. In developing this business, I rely on my experience from other interesting roles at Bosch that I took on, after micos was bought in 2004. For a time, I worked in the European System Integrator Business, which I also had the privilege of managing for several years, as well as being directly responsible for business units. In Fairport, USA, I had the overall responsibility for intrusion detection technology for many years, as I later did in Eindhoven for video systems. Since 2018, the global access control and intrusion detection business has once again been my direct responsibility. At Bosch Building Technologies, we have in the meantime assigned sales to the respective business units, so that we can develop our product and solution portfolio, in close cooperation with sales and our regular customers. Our main task now is to make our access control portfolio accessible to a broader market. We want to make Bosch much better known, as an access control provider, in the international market. After all, with our own access product portfolio, the power of the Bosch Group and over 40 years of experience in this sector, we have a lot to offer. As an expert in access control, how do you see the industry developing? In which direction is it currently evolving? Gregor Schlechtriem: First of all, I see that security requirements are constantly increasing. Whereas there are currently still simple ‘key replacement systems’ that merely record card numbers, such an approach, to a large extent, no longer meets today’s security and user experience requirements.The core task of access control has not changed over the years In the beginning, access control was more or less a kind of key replacement. Later, there was the possibility of increasing security via a pin code, i.e., via verification through simple data inputs. The next step in this direction was biometrics, which is another key step up, because it allows verification by means of unmistakable characteristics. However, the core task of access control has not changed over all the years and has basically always remained the same: access control means determining who has an access request and checking whether this request can be fulfilled. What’s next on this path to greater security? Gregor Schlechtriem: Biometrics-based access control is becoming increasingly powerful and user-friendly through the use of artificial intelligence (AI). Here, data protection plays a major role, as wherever identities are established and movement data is recorded, it is necessary to reconcile the evolving technology with data protection.Biometrics-based access control is becoming increasingly powerful and user-friendly through the use of artificial intelligence The question of data protection is becoming even more significant, as systems increasingly migrate to the Cloud. Bosch puts particular emphasis on ensuring that, even in the cloud, the data generated in access control is always in line with data protection rules, regardless of where it is located. In my opinion, this trend towards the Cloud will continue, because companies are increasingly looking for complete service offerings, so that they can focus on their core business. Also, a system in the Cloud is easier to maintain and always up-to-date with the latest software, which makes cloud solutions even more attractive for providers and users. How can higher security be reconciled with a good user experience? Gregor Schlechtriem: Today, the card still plays a central role in the user experience, as the essential credential. Another current trend is ‘one card for everything’: with the increasing availability of secure multi-function smart cards, the possibility arises to use cards beyond the pure access function, for example, for payment in the canteen, at the catering and coffee machines, and in the parking garage, as well as simple access to other properties and so on.The security of cards has evolved significantly and kept pace with requirements The security of the cards, the reading and encryption processes, has evolved significantly and kept pace with requirements, although we are also facing an installed base that no longer meets these requirements, due to outdated systems. Today, it is standard for communications between reader and card to be encrypted. In some cases, the keys are also only held centrally to further increase security. The security systems industry was also affected by the COVID-19 (Coronavirus) pandemic. How do you think the industry has changed? What technical solutions have emerged during this time? Gregor Schlechtriem: First of all, there is a certain need for retrofitting in the industry due to changes in how buildings are used. For example, American retailers used to be open around the clock and always had staff on site. Now, due to COVID-19, stores are also closed, and this results in a whole new need for intrusion detection and access control systems to protect the buildings. For access control, an obvious task has arisen as a result of the COVID-19 pandemic, namely to track contacts, as far as this is compatible with data protection. We actually expected more to happen here, but in our observation, many companies did quite little, despite clear and simple steps that could have been implemented relatively quickly. The installed access control systems clearly lag behind the technical possibilities. Another topic that the COVID-19 pandemic has brought into focus is hygiene Another topic that the COVID-19 pandemic has brought into focus is hygiene. Companies should actually have invested in contactless systems here and retrofitted speed gates or motorised doors. But in many cases this was not put into practice. The door opener is still often used, which has to be operated manually and therefore, is touched multiple times. But, if everyone presses the same button, that doesn't help hygiene. Surprisingly, this is different in North America. Here, ‘request-to-exit’ proximity detectors are used almost everywhere, which avoids this problem completely and releases the door, when an authorised person approaches it. Mobile access and smartphone-based access control are also growing markets. What kind of developments do you see in these areas? Gregor Schlechtriem: I already mentioned that users increasingly want to be able to use one card for several applications. But, what we are seeing here is that even with the most modern cards, which have a lot of applications loaded on them, we are reaching performance limits and the user experience suffers. If you compare the card with the smartphone as a credential, you have a much more attractive integration platform there, which is significantly faster and delivers much better performance. For us, the mobile credential or the smartphone is the future, because it simply offers more possibilities that the card will not be able to provide in the long term. What is the specific direction Bosch is taking here? Gregor Schlechtriem: We are currently working on a broad implementation. A whole team is working on the user experience around the smartphone, because it’s understood that smartphone-based access has to work just as easily, as it currently does with a card.A whole team is working on the user experience around the smartphone In theory it does, but if you look at some of the actual implementations, this topic is still relatively complex. In terms of user experience and automation, we still have quite a way to go, and we are working hard on that at the moment. The user experience is one side of the coin, the other side concerns establishing security in the smartphone as a whole. In other words: How do I make the smartphone secure enough as a mobile credential, to meet my access control requirements? We are also working intensively on this. That's actually an IT task. Do you do this yourself at Bosch or do you work with external experts here? Gregor Schlechtriem: We have our own powerful Bosch IT, which also manages our company smartphones. If our company smartphones are lost, the data on them is automatically deleted. The devices use biometrics to identify users, before they can access the data. It is a sound security concept that a card cannot offer. Moreover, we are working with other partners in the IDunion project, to create the additional infrastructure around mobile credentials as well. What exactly is the IDunion and what role does Bosch play? Gregor Schlechtriem: Digital identities must be openly accessible, widely usable, interoperable, and secure. This applies not only to access control, but to the digitised economy in general. The IDunion project has set itself the task of creating the infrastructure for this, in the form of an independent wallet, i.e., secure identity storage on smart devices. The project is funded by the German Federal Ministry for Economic Affairs and Energy (BMWI), because digitisation is also a critical social issue. We are intensively involved in the ‘Physical access to the building’ work package in this consortium. Through this involvement, we want to ensure that our access control systems benefit from this infrastructure and are open to future digital business models. Does ‘digital identity management’, which includes biometrics and mobile access, also play a role for Bosch? Yes, it plays an important role for us, and I wouldn’t consider these topics separate Gregor Schlechtriem: Yes, it plays an important role for us, and I wouldn’t consider these topics separate. For me, a mobile device has the advantage that it has already ensured and verified my identity from the moment of interaction. That’s the fascinating thing about it. If I only allow the device to communicate with the access control system, if I have identified myself first, I have implemented biometrics and access control together in a widely accepted process. From my point of view, this is a very interesting perspective, in terms of security and user experience, because the biometrics procedures in smartphones are, I think, the best currently available. In my view, the smartphone has the potential to take over central functions in access control in the future. What are your goals for the access control business of Bosch Building Technologies in the near future? Gregor Schlechtriem: We will continue to focus on specific solutions for large customers. That is the continuation of our current strategy. In these projects, we will introduce new topics as I have just described, i.e., primarily new technology elements. I believe that, precisely because of the longevity of access control, a long-term migration capability is also of particular importance. We want to reach out to the broader market and make more widely available, what we have developed in terms of technology and innovation. We are currently in the process of setting up and optimising our sales organisation, so that it becomes much more widely known that we at Bosch have our own powerful access control portfolio, which can be used for all kinds of applications. In addition, we want to differentiate ourselves in the market with our systems, in line with the motto of our founder, Robert Bosch: ‘Technology for life’. The user experience with Mobile Access should be simple, straightforward, and secure: You hold your smartphone in front of the reader and the door opens.

Get the most from investments in building security
Get the most from investments in building security

From analogue to digital, from stand-alone to interlinked, building systems are in a state of transition. Moreover, the rate of change shows no sign of slowing, which can make it difficult to keep up to date with all the latest developments. If asked to pinpoint the single biggest driver of this revolution, one could point out the growing clamour for platform convergence. A security guard in a building doesn’t want to use different systems to check video cameras, fire alarms or if someone has entered a restricted area: – it simply isn’t efficient. For similar reasons, a building manager wants a single interface to control heating and lighting to match fluctuating occupancy levels, particularly in a hybrid working model. Applying the digital glue The demand from end-users for system convergence is growing, but to achieve full interoperability you still need to apply some ‘digital glue’ and that requires expertise. Yet bringing together disparate systems from different manufacturers can be problematic. Just as you get things to work, someone upgrades their solution and your carefully implemented convergence can start to come unstuck. Managing an implementation can quickly become more complicated, today’s quick-fix can become tomorrow’s headache This is one of the principal issues with all types of new technology; not everyone will choose the same path to reach the desired goal – it’s the old VHS/Betamax argument updated for building management and security systems. Managing and maintaining an implementation can quickly become more complicated than it first appears and without proper oversight, today’s quick-fix can become tomorrow’s technical headache. Effective support for a hybrid workforce Today’s hybrid workforce is a response to the pandemic that looks set to become an established part of working life for many companies across the world. Security systems have a massive role to play in facilitating this transformation that goes beyond simple intrusion detection, access control, and video monitoring. They can identify the most densely populated areas in a building to comply with social distancing guidelines and provide efficient use of space. The insights gathered from a security system can also be used to identify patterns of behaviour, which can then be used for planning and directing the use of building space to help create the best possible working environment while also minimising heating, lighting, and air conditioning expenditures. Identity credentials can help manage compliance with industry regulations by limiting access to certain areas Similarly, identity credentials – either biometric or mobile-based – can help manage compliance to industry regulations by limiting access to certain areas only to approved employees. Creating and maintaining the appropriate level of functionality requires a combination of innovative solutions and industry experience. The complete security package It’s not just physical security that’s important – cybersecurity is a major focus, too. Bringing together both the physical security and cybersecurity realms is increasingly becoming a ‘must have’ capability. What is evident is that the pace of technological change is faster than ever. Today’s functionality simply wouldn’t have been possible just a few years ago, while today’s leading-edge developments may seem commonplace in five years.

Latest Vicon Industries news

Vicon appoints Andronicus Turner and Jason Lloyd as new regional sales managers
Vicon appoints Andronicus Turner and Jason Lloyd as new regional sales managers

Vicon Industries, Inc., a subsidiary of Cemtrex Inc., and leading designer and manufacturer of video surveillance and access control software, hardware, and components, announced the appointment of both Andronicus Turner and Jason Lloyd as Regional Sales Managers. The appointments follow several other key additions to the Vicon team. Vicon is expanding rapidly to address escalating demand as end-users seek a reliable source of video surveillance and access control technologies fit for today’s highly dynamic environment. Work experience As Regional Sales Manager for California, Nevada, and Hawaii, Vicon was pleased to appoint Andronicus Turner. Turner has an extensive career within the industry and a demonstrated ability to nurture strong relationships with system integrators, dealers, and end-users. Before Vicon, he served as a Regional Sales Representative for Hikvision. Turner studied International Business at California State University, Northridge, and Global Management at the University of Phoenix for Business.  Vicon was also pleased to appoint Jason Lloyd as Regional Sales Manager for Chicago, Northern Illinois, and Wisconsin. Lloyd has over 20 years of experience and expertise working at the dealer and integrator levels. He also brings an extensive technical history to the position, with a degree in Electrical Engineering and roles as Senior Design Engineer and Low Voltage Director. Leadership hires Vicon enable end-users to scale their security with high-performance and extraordinarily flexible security solutions These appointments follow several other recent key leadership hires. This includes Bob Germain, an industry vet who came from Hikvision to become Vicon’s Director of Hardware Management, and Rakesh Sharma, who came from Exacq to spearhead the company’s hardware engineering efforts filling the position of Director of Hardware Engineering. Recent hires also include Leland Jacobson, who serves Vicon as Regional Sales Manager covering Texas, Oklahoma, Louisiana, and Arkansas, and Bob Kriegisch, who joined Vicon’s U.S. Sales team as Regional Sales Manager covering Delaware, New Jersey, and eastern Pennsylvania. Security solutions “We are excited to continue our expansion and welcome Andronicus Turner and Jason Lloyd to the Vicon family,” said Bret McGowan, Senior Vice President, Sales, and Marketing. “Together, they bring vast technical knowledge, passion, and dedication that will lend itself immensely to customers and the team. We look forward to expanding Vicon’s security solutions account base in these regions,” added McGowan. “The growth that Vicon has achieved is a testament to its vision, product excellence, and execution,” McGowan continued. “We are excited that each of these individuals joined the Vicon team and share our mission of driving strategy and execution, to enable end-users to scale their security with high-performance and extraordinarily flexible security solutions.”

Vicon launches NDAA-compliant Roughneck Camera Series to provide exceptional quality and performance
Vicon launches NDAA-compliant Roughneck Camera Series to provide exceptional quality and performance

Vicon Industries, Inc., a subsidiary of Cemtrex Inc., designer and manufacturer of video surveillance and access control software, hardware, and components fills the supply gap caused by NDAA compliance and the emerging FCC ban on certain Chinese surveillance cameras and components with a sophisticated portfolio of compliant solutions. Since Congress passed the 2019 National Defence Authorisation Act (NDAA) more than two years ago, many U.S. businesses have been faced with the adversity of removing and replacing numerous components of their security system. National security risks Recently, the Federal Communications Commission proposed a ban on the use of certain telecommunications products and other electronics made by Chinese companies. The order, which cites alleged national security risks, also seeks to forbid future U.S. sales and could revoke prior authorisations. Many companies in the industry kept moving forward selling banned technology" “Prior to the recent FCC ruling, many companies in the industry kept moving forward selling banned technology because it only impacted Federal opportunities. This new FCC ruling is an upheaval event bound to once again cause a major transformation in the industry impacting every space in the market” explained Bret McGowan, Senior Vice President, Sales and Marketing for Vicon. Competitive surveillance technology The ban’s enactment will create many challenges for integrators, specifiers, and end-users. The first, finding compliant and competitive surveillance technology that does not utilise any SoC (System on Chip) components from these now-banned Chinese companies. Once dealers, integrators, and specifiers identify compliant technologies, then price, quality, and time to implement them add to the complexities. As new and stricter laws began taking effect, the engineers at Vicon worked diligently to create a camera line specifically dedicated to solving the issues their government customers and prospective clients were facing. Moreover, they wanted to ensure delivering premium quality cameras at value price points. Delivering exceptional quality Vicon’s NDAA-compliant Roughneck Camera Series is designed to deliver exceptional quality To overcome this challenge, Vicon developed the Roughneck Series. Vicon’s NDAA-compliant Roughneck Camera Series is designed to deliver exceptional quality and performance at competitive pricing. Vicon recognised that to become a potential alternative to these value brands, a new pricing strategy was needed and that’s what Vicon implemented. “Vicon is pleased to have the ability to solve the challenge of compliance with our fully NDAA-compliant Roughneck Camera Series. From vandal-proof micro-domes to robust outdoor domes, these Roughneck cameras include a variety of form factors, making them an ideal solution for any market,” shared Bob Germain, Director, Hardware Product Management, Vicon. Time-consuming installations All Roughneck cameras boast a range of distinctive features, including smart IR, durable IP67/IK10 construction, and smart H.265 encoding to reduce bandwidth and storage costs. For more cutting-edge capabilities, the Pro series adds advanced AI-driven analytics, adaptive IR for clearer images in darkness, and Starlight low-light colour imaging in the 2, 5 and 8MP dome and bullets. Vicon understands the urgency in finding solutions that integrate without stressful time-consuming installations regardless of the VMS. In addition to being certified with most major VMS systems, the Roughneck Camera Series is also ONVIF certified and seamlessly transitions into any video surveillance security operation.

Vicon Industries announce the release of the advanced V1020-WIR-360 multi-sensor camera for day/night surveillance
Vicon Industries announce the release of the advanced V1020-WIR-360 multi-sensor camera for day/night surveillance

Vicon Industries’ V1020-WIR-360 multi-sensor camera is designed to provide users with the straightforward installation while delivering powerful performance and quality. This exceptional camera is comprised of four independently adjustable sensors that eliminate blind spots so that users can monitor extremely wide areas, with just a single IP address and cable. V1020-WIR-360 camera The V1020-WIR-360 camera is a great addition to Vicon’s camera line, providing the widest coverage area. This powerful camera is perfect for indoor and outdoor use such as parking lots, airports, stadiums, correctional facilities, commercial building corridors, warehouses and more. The multi-sensor is available with 5 MP sensors, creating a 20 MP model, providing exceptional image quality The multi-sensor is available with 5 MP sensors, creating a 20 MP model, providing exceptional image quality for any application. Designed for both indoor and outdoor use, this durable, reliable and flexible multi-sensor camera is IK10 rated for vandal protection and IP66 to withstand the toughest of environments. Easy installation and remote configuration These multi-sensor cameras are engineered to save installers’ time, money and frustration. Traditional non-repositionable multi-sensor cameras typically require at least two individuals for installation and tedious manual adjustments of the modules to obtain the desired FOV. The V1020-WIR-360 multi-sensor camera is designed to be effortlessly configured remotely from a PC and eliminate the need of requiring multiple people for an installation. Users are provided with the freedom to change their FOV as needed, without having to worry about manual installation changes. PTZ control and 360º coverage The camera offers presets for 270⁰ or 360⁰ views, along with which, users can also create custom views through each sensor’s independent PTZ control. Additionally, they can also save up to two user-defined presets, with each camera module independently positioned and zoomed as required, providing optimal surveillance. The 270º view is commonly used in corners, such as the corner of a building. Typical installation practice for a 270º setup is to mount on the corner of a building, allowing users to view directly in-front of them and to their left and right. The fourth sensor can then be positioned as desired to provide additional coverage such as looking straight down to eliminate blind spots. Integration with Valerus and other VMS platforms The ONVIF-compliant multi-sensor cameras integrate with most major VMS platforms and Vicon’s acclaimed Valerus A 360º is ideal for wide areas and is typically mounted to a pole and used in settings such as intersections and parking lots. This view’s FOV takes all angles, also eliminating the potential of any blind spots. The ONVIF-compliant multi-sensor cameras integrate with most major VMS platforms and Vicon’s acclaimed Valerus. When integrated with Valerus, the multi-sensor camera also supports Museum Search to streamline security investigations. Starlight technology for exceptional colour images These powerful cameras also deliver fantastic detail, day or night. With True WDR, the cameras can overcome challenging lighting conditions during the day, while 131 ft of IR illumination ensures that users can see every detail, even in the darkness of the night. The standout feature of this multi-sensor camera, when compared to the competition, is the advanced starlight imaging capabilities. Starlight illumination allows users to see vivid colours and sharp details that would otherwise go unnoticed. Operators can see critical forensic details that they would otherwise miss in traditional IR black-and-white images. PoE source The camera can be powered by 24 VAC, 24 VDC or with either IEEE 802.3at (PoE+) or IEEE 802.3bt Class 5 (PoE++) Power over Ethernet. The PoE source is automatically detected with the only performance difference being the IR distance of up to 131 ft (40 m) on PoE++ and up to 98 ft (30 m) on PoE+.

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