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The cyber security threat is constant and real. Entire businesses, large enterprises and even whole cities have been vulnerable to these attacks. Growing threat of cyber attacks The threat is not trivial. Recently, two cities in Florida hit by ransom ware attacks – Rivera Beach and Lake City – opted to capitulate and pay ransom totaling more than $1.1 million to hackers. The attacks had disrupted communications for first responders and crippled online payment and traffic-ticketing systems. It was reminiscent of the $4 billion global WannaCry attacks on financial and healthcare companies. A full two years after the WannaCry attack, many of the hundreds of thousands of computers affected remain infected. And hackers are continuously devising new techniques, adapting the latest technology innovations including machine learning and artificial intelligence to devise more destructive forms of attack. Indeed, AI promises to become the next major weapon in the cyber arms race. For enterprises, there is no choice but to recognise the threat and adopt effective countermeasures Enterprise security For enterprises, there is no choice but to recognise the threat and adopt effective countermeasures. Not surprisingly, as the number, scale and sophistication of cyber-attacks has grown, so has the significance of the Chief Information Security Officer, or CISO, who owns the responsibility of sounding the alarm to the C-suite and the board – and recommending the best defense strategies. Consider it a grim irony of the digital economy. As companies have migrated to the cloud to gain scale and efficiency and integrated new channels and touch points to make it easier for their customers and suppliers to do business with them, they have also created more potential points of entry for cyber-attacks. IoT increases threat of cyber-attacks Amplifying that vulnerability is the trend of allowing employees to bring their own laptops, smartphones and other digital devices to the office or use to work remotely. And thanks to the Internet of Things, as more devices connect to enterprise systems – from thermostats to cars – the threat surface or targets of intrusion are multiplying exponentially. According to the McAfee Labs 2019 Threats Predictions Report, hackers will increasingly turn to AI to help them evade detection and automate their target selection. Companies will have no choice but to begin adopting AI defenses to counter these cybercriminals. Importance of cyber security This escalation in the cyber arms race reflects the sheer volume of data and transactions in modern life. In businesses like financial services and healthcare it is not humanly possible to examine every transaction for anomalies that might signal cyber snooping. Even when oddities are glimpsed, simply flagging potential problems can create so-called threat fatigue from endless false alarms. What’s more, attacks like those from Trickbots are specifically designed to go undetected by end users. The fact is, even if throwing more people at the problem were a solution, there aren’t enough skilled cyber security workers in the world. By some estimates, as many as 10 million cyber security jobs now go unfilled. AI is being used to conduct predictive analysis at a scale beyond human means Deploying AI As a result, AI is being deployed on multiple cyber-defense fronts. So far, it is mainly being used to conduct predictive analysis at a scale beyond human means. AI programs can sift through petabytes of data, identifying anomalies and even helping an organisation recognise and diagnose intrusions before they turn into catastrophic attacks. AI can also be used to continually monitor and allocate levels of access to a network’s multitude of legitimate users – whether employees, customers, partners or suppliers – to ensure that all parties have the access they need, but only the access they need. Countering cyber security threats To harden defenses, some AI programs can be configured to perform simulated war games To harden defenses, some AI programs can be configured to perform simulated war games. Because cyber attackers have stealth on their side, organisations might need dozens of experts to counter only a handful of attackers. AI can help even the odds, scoping out the potential permutations of vulnerabilities. As CISOs – and the CIOs they typically report to – advise C-suites and boards on their growing cybersecurity risk, they can also help those leaders recognize an enduring truth: AI programs cannot replace experienced cybersecurity professionals. But the technology can make staff smarter, more vigilant and more nimbly responsive. AI-based cyber security tools Financial and healthcare companies are leading this charge because of the sheer volume and variety of transactions they handle and because of the value and sensitivity of the data. Organisations like the U.S. Department of Defense and the space agency NASA, as well as governments around the world are also implementing AI-based tools to address the cyber threat. For businesses of all types, the threat stretches from the back office to the supply chain to the store front. That is why recognising and countering that threat must involve everyone from the CISO to the CEO to the Chairman of the Board. The AI arms race is underway in security. To delay joining it is to risk letting your enterprise become one of the grim statistics.
With the recent news headlines about store closures and the collapse of well-known chains, alongside clear adjustments in business strategy amongst established high street favourites, there is no denying that the UK retail industry is under huge pressure. A recent report suggests growing issues are leading some retailers to increase risk-taking in the supply chain. But here, Steve Bumphrey, Traka UK Sales Director, looks at ways to help retailers embrace the storm, including paying attention to security, management processes and efficient customer focus. Challenges plaguing retail industry It’s been an awful year to date for UK retail if you believe the cacophony of negative headlines about the health of the UK economy and the confidence levels of the UK consumer. The sector is facing huge challenges in dealing with the evolution in on-line and smart mobile retailing The sector is undoubtedly facing huge challenges in dealing with the evolution in on-line and smart mobile retailing. Further concerns include an unwillingness of policymakers to address the changing retail environment and how business rates and general business taxation and regulation is making a difficult situation worse. Supply Chain Risk Report According to the latest Global Supply Chain Risk Report, published by Cranfield School of Management and Dan & Badstreet, those under pressure, are now facing increased exposure to risk if they are forced to cut costs in their supply chain. The report cites data for the retail sector that shows increased levels of risk-taking since Q4 2018, with retailers reporting high levels of dependency on suppliers and indicating a propensity to off-shore to low-cost, high-risk countries where suppliers are more likely to be financially unstable. In-store technology revolution The underlying evolution of technology taking hold of the retail industry and consequential changing consumer behaviour is what is really forcing the industry to step up and act. This is not only in the shift to online and smart mobile purchases, but also with the increased use of technology in store. Self-scanning and checkouts In a bid to enhance the physical shop experience, especially in supermarket outlets across the UK, retailers are increasingly giving customers autonomy with self-scanners and checkouts and need to be able to trust them to ensure an honest transaction. And for the shoppers, this dependency on technology and not human interaction to complete a shop means scanners must be instantly available and ready for use. Many different underlying competing challenges impact the retail industry Compensators At the recent British Retail Consortium’s ‘Charting the Future’ conference, looking at retail crime and security, Dr Emmeline Taylor, a criminologist at the City University of London identified in self -service shops, several new types of ‘offenders’ such as so-called ‘compensators’ including the atypical ‘frustrated consumer’ who, “fully intended to pay but were unable to scan an item properly”, adding to the security challenge. There are clearly many different underlying competing challenges impacting the retail industry. Arguably, the increase in technology and autonomous shopping, where less staff are present (or staff cuts planned) throws up more vulnerabilities, such as the opportunity for store theft. Use of body cameras Staff needs emerging technology such as body cameras to act as a deterrent to crime and keep employees safe Furthermore, staff may need greater use of emerging technology such as body cameras to act as a deterrent to crime and help keep employees safe. In essence, prevention is better than cure, and it’s certainly cheaper. Whether combating crime physically or online, or looking to find ways to counter the high street trends, working together, sharing information and taking a more holistic approach will help the development of a shared language between retailers. Retail banking It is also here where common approaches can help to deliver on efficiencies, in time, resource and budget that can serve to operate right through the supply chain, and minimise, or even negate the need to take any risks. It can even serve to enhance the customer experience, increasing confidence in the shopping environment. Of course, when discussing the high street, it is not just the department stores and chains that are feeling the impact. Well known banks are also having to redefine their priorities and role on the high street, with customers (especially younger generations) demanding a more efficient service than ever before. Well known banks are also having to redefine their priorities and role on the high street Asset protection Leading the way is Nationwide, globally renowned building society, which prides itself on being one of the largest savings providers and mortgages provider in the UK, promoting itself as running purely for the benefit of its customers, or ‘members.’ Richard Newland, Director of Branch & Workplace Transformation at Nationwide said, “Even more than getting a good ‘deal’ from a building society, the quality of our welcome, or our renowned level of service, we make sure our members feel safe with us, enough to trust us with their greatest assets. We are doing everything we can to evolve our business and focus our efforts on providing the best and most secure services that people value.” Key management systems Traka has supported Nationwide with the introduction of dedicated key management systems So committed to its branch network, it has pledged to its 15 million members that every town and city with a Nationwide branch, will still have one for at least the next two years. A bold statement in today’s climate. Traka has supported Nationwide with the introduction of dedicated key management systems, moving its branch network into a more digital system. Keys no longer need to leave site and the audit trail capability has helped to remove the manual paper recording, allowing status of keys to be established instantly, at any time. Changes in retail market This example, together with Traka’s portfolio of high street brands and globally renowned department stores that cannot be named for security reasons, demonstrates the need for retailers to embrace the need for change, both from a product offering and operational running perspective to achieve aspirations of resonating with customers. They also prove the opportunities for success, in an unquestionable difficult market environment. If retailers can listen to customers and respond accordingly, taking into consideration staff safety and security, alongside an ability to respond quickly to personalised enquiries and expectations. This way, perhaps, the current environment can be seen as an opportunity to innovate and embrace technology to form the high street of the future.
Should ‘Made in China’ be seen as a negative in security systems and products? It’s an important and complex issue that merits a more detailed response than my recent comment in the Expert Panel Roundtable. For me, there are two sides of the answer to this question: Buying products that have certain negative attributes that are not in alignment with some part of a belief system or company mandate. Buying products that do not perform as advertised or do something that is unacceptable. For integrators and end users making the buying decisions, the drive to purchase products may not be based on either aspect and instead on the product that can do the best job for their business. But for others, a greater emphasis on the ethical implications of purchasing decisions drives decision-making. What is ethical consumption? Ethical consumption is a type of consumer activism that is based on the concept of ‘positive buying’ in that ethical products are favouredEthical consumption — often called ethical consumerism — is a type of consumer activism that is based on the concept of ‘positive buying’ in that ethical products are favoured, and products that are ethically questionable may be met with a ‘moral boycott’. This can be as simple as only buying organic produce or as complex as boycotting products made in a totalitarian regime that doesn't offer its citizens the same freedoms that we enjoy in the United States. Consider the goals of the Boston Tea Party or the National Consumers League (NCL), which was formed to protect and promote social and economic justice for consumers and workers in the United States and abroad. Some examples of considerations behind ethical consumption include fair trade, treatment of workers, genetic modification, locally made and processed goods, union-made products and services, humane animal treatment, and in general, labour issues and manufacturing practices that take these factors into account. Increase in ethical consumption The numbers show that ethical consumption is on the rise. In a 2017 study by Unilever, 33 percent of consumers reported choosing to buy and support brands that they believe are doing social or environmental good. In the same study, 53 percent of shoppers in the United Kingdom and 78 percent in the United States said they feel better when they buy products that are ‘sustainably’ produced. There’s clear evidence that products from some Chinese companies suffer from cybersecurity vulnerabilities Though the aforementioned question that sparked this conversation centres around concerns with products made in China, there are many other countries where, for example, governments/dictators are extremely repressive to all or parts of their populations, whose products, such as oil, diamonds, minerals, etc., we happily consume. There are also a number of countries that are a threat in terms of cybersecurity. It may be naive and simplistic to single out Chinese manufacturers. Impact on physical security products Product buying decisions based on factors other than product functionality, quality and price are also starting to permeate the security marketplace. While this hasn't been a large focus area from the business-to-business consumption side, it's something that should be considered for commercial security products for a variety of reasons. Hardware hacks are more difficult to pull off and potentially more devastating" There’s clear evidence that products from some Chinese companies suffer from cybersecurity vulnerabilities. Last fall, 30 U.S. companies, including Apple and Amazon, were potentially compromised when it was discovered that a tiny microchip in the motherboard of servers built in China that weren't a part of the original specification. According to a Bloomberg report, “This attack was something graver than the software-based incidents the world has grown accustomed to seeing. Hardware hacks are more difficult to pull off and potentially more devastating, promising the kind of long-term, stealth access that spy agencies are willing to invest millions of dollars and many years to get.” This, along with many other incidents, are changing the considerations behind purchasing decisions even in the physical security industry. Given that physical security products in general have been lax on cybersecurity, this is a welcome change. Combating tech-specific threats In early January, members of the U.S. Senate introduced bipartisan legislation to help combat tech-specific threats to national security posed by foreign actors and ensure U.S. technological supremacy by improving interagency coordination across the U.S. government. The bill creates the Office of Critical Technologies & Security at the White House, an indication that this issue is of critical importance to a number of players across the tech sector. Members of the U.S. Senate introduced bipartisan legislation to help combat tech-specific threats to national security posed by foreign actors To address a significant number of concerns around ethical production, there are certifications such as ISO 26000 which provides guidance on social responsibility by addressing accountability, transparency, ethical behaviour, respect for stakeholder interests, respect for rule of law, respect for international norms of behaviour and respect for human rights. While still emerging within physical security, companies that adhere to these and other standards do exist in the marketplace. Not buying products vulnerable to cyberattacks It may be counter-productive, even irresponsible, to brand all products from an entire country as unfit for purchasing. Some manufacturers’ products may be ethically questionable, or more vulnerable to cyberattacks than others; so not buying products made by those companies would make sense. The physical security industry might be playing a bit of catch up on this front, but I think we're beginning to see a shift toward this kind of responsible buying behaviour.
The Zebra P110i card printer is a replacement for manual access control card printing Daily and monthly member entry passes across 34 gym and sports facilities in Stockholm are being produced by a combination of Zebra P330i and Zebra P110i card printers as a replacement for a manual, laser printed system. The facilities are operated by the City of Stockholm which commissioned local Zebra reseller and security solutions specialist Confidence International to deploy its own Entry Event ticket admission system with integrated printer functionality. The aim was to speed up substantially the processing of some 20-30,000 daily membership cards per year across all centres.BackgroundAs in most major towns and cities across Europe, gym membership in Stockholm has boomed in line with a greater public awareness of the health issues arising from today's modern lifestyle. The City of Stockholm manages more than 30 facilities offering a full array of exercise and work-out options, classes and swimming, many of them also hosting other sporting events. Daily membership is also available which gives the holder access to both the gym and the event but administering these at reception was proving time consuming and inefficient. Each card had to be printed individually on a laser printer, manually trimmed to size and then laminated which, at busy times, proved to be very labour intensive and was not consistent with the presentation of a modern, well-run facility.SolutionConfidence International, with offices in Sweden, the UK and Ireland, has been a Zebra reseller since 1992 and has many years' experience in integrating the printers with the secure, ticket entry systems in which the company specialises. It was this complete systems integration approach, embracing supply, installation, user training and ongoing support, that persuaded the City to chose Confidence to streamline and update the entry mechanism in all Stockholm's leisure facilities."This was a significant project for us, especially in view of the numbers of Zebra printers we had to supply," said Confidence Product manager Hans-Christian Jönsson. "A more usual sale would be one or two printers per customer but 30 were required to deal with the City's requirements." Zebra's P330i access control card printer was chosen for its easy-to use and extended capabilities "To meet the demands of the specification, we recommended the P330i for its ease-of-use and extended capabilities and the more compact P110i where reception space was at a premium.""The Zebra Card Printers were chosen because they are fast, offer excellent reliability, and are able to deal with high printing volumes. Both deliver single-sided colour cards to a very high standard. It was also possible to integrate Confidence International Mifare encoding module thanks to the information provided from Zebra." Both printer types integrate with Confidence's Event Entry ticketing system, which handles the complete admission ticket process direct from the reception desk computer and uses the Zebra printers to output cards designed specifically to the individual requirements of the user."Zebra's printer technology means facilities can add the holder's photograph or embed information that gives access only to specific areas or activities, and for whatever period has been paid for," added Hans-Christian Jönsson."This means one system can cope with a wide range of ticketing situations, from database recording of when the card is used to easy renewal on expiry without the need to issue a new card." Ricardo Moreno, Zebra Card Printers' Channel Manager, Europe added, "We've worked with Confidence for many years and have developed an excellent relationship in which our printers serve as the delivery mechanism for their secure access systems.""For the City of Stockholm our printers can output whatever membership card type is required - even to the extent of having credit added so customers can use it to pay for refreshments without having to take cash into the facility." BenefitsThe whole entry process for Stockholm's city-run gym and leisure facilities has been made much faster, benefiting both customers and reception staff. Whereas one card could originally take up to five minutes to produce, the Zebra solution is delivered in little more than 30 seconds allowing staff to deal more efficiently with waiting customers and generally improving users' experience of the facility.Customers can choose and pay for whichever facilities they wish to use at the point of entry giving them greater flexibility and easier access. Staff can also produce cards to control access to restricted areas. In fact, so successful has the Stockholm project been, plans are underway to roll out the application in other major cities not only in Sweden but also in Finland and Norway.
Zebra Card Printer Solutions have provided bar coded access control for Lake County's EMA The mission of the Lake County Department of Homeland Security and Emergency Management Agency (EMA) is to provide a comprehensive approach to managing emergencies and disasters within the county by providing clear direction in activities that enable it to mitigate, prepare for, respond to, and recover from situations that threaten the lives of Lake County, Indiana residents, their homes, and their communities. Lake County covers about 501 square miles, with a population of roughly 487,000 people. The County has 11 townships, and its largest cities are Gary (population of 102,746) and Hammond (population of 83,048).The county's Emergency Management Agency expanded its duties to include homeland security, and is now charged with responding to not only extreme natural disasters and evacuations, but terrorist-sponsored emergencies as well.In order to make sure that only authorized individuals responded to such events, the agency decided to print photo identification cards for its four employees and approximately 70 volunteers. For heightened security, the agency chose to print the cards itself, on site, so that it could add confidential security features to the cards. Lake County EMA chose the Zebra P330i, a single-sided, full-color printer, to create the bar code encoded identification cards. "In general, the cards are used to prove to a first responder that a volunteer arriving on the scene is legitimate, that he is who he says he is," reports Rick Terpstra, who coordinates communications for the homeland security agency and the Community Emergency Response Team. An encoded barcode that is read by a portable reader used on site at emergencies by the Lake County EMA ensures that only authorized individuals report to the scene of a disaster. Lake County EMA chose the Zebra P330i, a single-sided, full-color printer, to create the bar code encoded identification cards "We print on both sides of the card, with a photo, the name of the agency, the Indiana Department of Homeland security logo, and the person's name and position on the front. The back contains the barcode, the person's photo again, and a place for notes regarding the clearances permitted by thecode on the barcode," Terpstra adds.The agency uses the Zebra printer one to two times per week to print cards for new volunteers, or to replace lost or damaged cards. Terpstra and one other employee print all the cards."I have found the printer easy to use, and very reliable. I haven't had a problem with it whatsoever since we started using it about eight or nine months ago," he noted.The agency has changed its name a few times, causing Terpstra to change the cards. But he is able to quickly and easily redesign the cards with the new name. "We didn't use cards at all before this, and I am happy with our card identification program and the Zebra card printer," Terpstra declared.
A Zebra Card Printer Solutions partner will aid in increasing nuclear power plant security In response to the increased potential of terrorist attacks against key infrastructure facilities, the Nuclear Regulatory Commission (NRC) has raised security standards for nuclear power plants. American Barcode & RFID (AB&R) - a Zebra Card Printer Solutions partner - has created a custom ID verification application to help a major power provider meet the NRC's new security requirements, increase efficiency, and reduce costs.The U.S. nuclear energy industry is serious about safety. They erect nuclear power plants to very high safety standards, with complex safety features and redundant critical functions. For fifty years these steps have kept the possibility of a catastrophic reactor accident from becoming a reality. However, the potential to deliberately create a catastrophe makes nuclear power plants attractive targets for terrorist attack or sabotage. It is with this potential threat in mind that the NRC now requires all nuclear power plant security programs to include access authorisation or ID verification measures. These measures must control access to the plant, monitor movement within the facility, and prevent unauthorised, undesirable and unsafe intruders from penetrating areas where special nuclear material or key equipment are located. When AB&R took on the task of helping a major nuclear power facility comply with the latest NRC regulations, they quickly saw that their client's legacy. ID cards were going to be a problem. The cards lacked bar-coding, which hampered rapid ID verification. And their laminated coating was easy to peel off--an open invitation to tampering. "The specific requirements of the application along with the critical timetable for implementation complicated the solution. NRC audit constraints dictated a wireless infrastructure for real-time verification along with a credential that was essentially tamper-proof," explained Steve Beck, AB&R's Strategic Account Manager for the project. AB&R has created a custom ID verification application to help a major power provider meet the NRC's new security requirements AB&R's solution to the client's ID verification issues was to create a custom application that would provide real-time verification of ID credentials and access authorisation using wireless portable data terminals and Zebra P640i card printers. The enhanced features of the P640i enabled the issuance of highly secure ID badges that serve both as employee identification and access verification. While the current system utilises bar code technology to verify each distinctive credential, it is designed to accommodate migration to new ID cards armed with UHF RFID technology. UHF RFID credentials enhance ID verification by leveraging time and distance as factors in data recognition and retrieval.AB&R deployed the new system and trained the security staff in its use faster than anticipated, with minimal disruption of daily plant and security operations. Within a few weeks of installation, the security staff issued tamper-proof, personalised Zebra card-printed badges to the plant's entire population--some 2,500 employees, contractors, and vendors. Today, anyone seeking entry to the client's facility must first present their ID badge, printed and encoded by a Zebra Card Printer, to a security guard. Utilising a wireless portable data terminal, the guard then scans the card and receives instant confirmation of identity through the custom application developed by AB&R.Given how the new control system helps plant security quickly identify and react to potential threats, it should come as no surprise that the client passed its subsequent NRC compliance audit. The Director of Security for the facility confirmed: "Not only did AB&R successfully meet all of the audit specifications, they completed installation and training ahead of schedule. The audit went great! We are very pleased with the application they developed and the professional support they continue to provide."
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