Access control software - Expert commentary

The retail industry: securing life after lockdown
The retail industry: securing life after lockdown

For bricks and mortar retailers, there’s no going back to how it was anytime soon.  Even before the COVID-19 pandemic and economic crisis, they had been fighting a fierce battle against online shopping and significant e-commerce players.  The high street has done a pretty good job of evolving over the years. From its humble beginnings in the late 19th century to its boom in the late 20th, it’s constantly adapted to meet changing consumer needs. The risk to retail But, it’s now reported to be at risk. Sales and footfall started to dwindle decades ago. The dawn of internet shopping in the mid- 2000s saw numbers drop even more dramatically. Indeed, we have heard and seen reports repeatedly on ‘the death of the high street.’ Footfall went down to virtually zero, thanks to this year’s nationwide lockdown Making matters worse, footfall went down to virtually zero, thanks to this year’s nationwide lockdown.   Even Primark, the international ‘hero of the high street,’ saw their average £650m in weekly sales nosedive to nothing without an online presence. But there is light at the end of the tunnel. Primark for one came back fighting, and is now expected to hit £2bn by the end of the year.  "After a period of store closure, we are encouraged by the strength of our sales," it’s owner AB Foods said in its latest trading update. And continued: "In the latest four-week UK market data for sales in all channels, Primark achieved our highest-ever value and volume shares for this time of year." The threat of new restrictions As we come to a ‘pivotal point’ in the fight against COVID, with threats of new restrictions, it’s time to think about what the next generation of our high streets will look like. The current crisis gives us some clues: it’s local, it’s data-driven and it’s tech-enabled.  Crucially, it’s proven to work. The digital high street One of the biggest changes the high street has had to adjust to is the digital revolution. New technologies have massively disrupted the way we spend. 82% of consumers now shop online, compared with just 53% ten years ago, with more than half of people aged 65 and over saying they shop online. Age is no longer a barrier. That’s meant that not only have in-store sales dropped, but shopping patterns have become erratic and harder to predict. From opening times to managing stock and staff – everything has had to adapt. We had to pivot quickly to create an online model The issue was exacerbated over lockdown, as consumers had little choice but to shop online. Digital retailers struggled with resources to fulfil orders, case in point was the endless wait times for supermarket delivery slots. But together, we managed to evolve. As nimble businesses, we had to pivot quickly to create an online model that could operate in conjunction with traditional stores, either via click and collect or similar operatives. And now, we are reaping the rewards. Countless high street pubs and restaurants are now allowing customers to order online and finding ways with new openings to take orders online and deliver a table service. It’s undoubtedly an adjustment, and one that will be easier for some to make than others – but those that can establish an omnichannel presence now will be in a strong position for the future. Online versus the high street Historically, in-store has come second to online for a lot of retailers: even those with omnichannel strategies tend to treat the in-store experience like something of a second-class citizen. Now’s the time to change that. The new online stores that have popped up are unlikely to go anywhere, even once lockdown ends. Their success is proof that getting online and in-store more aligned is an opportunity for, not a threat to, the high street. There needs to be the removal of the ‘physical versus online experience’ for brands, and instead blend the two together, which is made possible through mobile technology. Digital transformation grants a huge opportunity for traditional retail. And no better an example than Amazon, the poster child of online retail. Amazon had previously acknowledged the value of a physical retail channel and had opened physical locations for its books and fresh produce business streams. In August 2020, post COVID-19 lockdown, it has continued with its plan to open thirty physical stores in the UK. High street trends Alongside digital, many trends that were perhaps bubbling under the surface of the retail high street have now made their way to the forefront of securing the new landscape.  Sustainable shopping has been accelerated by the crisis. In the last couple of years, retailers’ attention has shifted to focus on making their supply chain and working practices eco-friendlier and socially responsible. Lockdown and our post-retail experience has seen a call for shopping and supporting our local businesses Lockdown and our post-retail experience has seen a call for shopping and supporting our local businesses. Shoppers are more engaged with their local high street now and visiting it more than ever before. Motivated by the instinct to protect their local community. Data has also been key to the new high street. This works both ways, as shoppers are now more informed and in control than ever before. The power of smartphones and increased data coverage has lead to simple but powerful capabilities, like being able to run a price comparison quickly and conveniently. Since a majority of consumers now operate with the ‘mobile mindset’, gone are the days when they will settle for what’s available. Surviving in this new world To survive in this new world, data can support creations of compelling omnichannel experiences.  It can help to build loyalty based on customer values, wants and needs.  And, it allows ways for retailers to understand how customers are moving around the high street to better predict their requirements. Data proves a holistic view of how, where and when customers spend.  Knowing where consumers spend time in store and in which department, demonstrates an understanding of their interests and purchasing choices.  Knowing these preferences, creates the foundation for any great customer experience. The technology-led high street In theory, with so many different opportunities for the high street, it is not the strongest or the most intelligent who will survive but those who can best manage change. To deliver in practice, retailers need to lay the foundations for more efficient operations, to meet consumer demands quickly, efficiently, and cost (and time) effectively. Technology arguably holds the key to the challenges of raising standards.  And it’s in small ways that it can make a difference.  For example, instead of keeping customers waiting while members of staff hunt for a charged-up tablet device to look for stock levels or product information, an automated retail asset management solution means this essential knowledge is right at hand. Even seemingly simple processes can be automated to deliver service and improved business efficiency. For example, on average, it takes staff members six minutes to find a key or working device. That is equal to 42 minutes in productivity time every week for each employee, which can cause losses of up to £40,000 a year. This is where an effective key management system minimises downtime and cuts unnecessary costs. Traka is supporting businesses, including Primark and leading department stores, to implement new strategies for the critical control of access to key and equipment, enabling more effective use, and in turn quicker customer response times. Asset management solutions With a fully automated asset management solution in place, valuables such as keys, cash trays, stock and equipment (e.g. handheld scanners) can be monitored and maintained. A full audit trail with real-time reporting means retailers can see exactly who has removed which device, when it was taken and when it has been returned. This results in staff becoming more accountable and equipment being utilised more efficiently, eliminating the need for arduous and costly manual administration. Reshape the bricks-and-mortar infrastructure and breathe new life into the high street By streamlining processes and effectively protecting business assets, Traka supports in-store retail in their ambition to becomes a ripe opportunity to “innovate, delight and create stronger ties with customers.” And become an integral touchpoint in the future of commerce, helping retailers to adapt to the new retail landscape. In summary, there’s the opportunity to reshape the bricks-and-mortar infrastructure and breathe new life into the high street. The industry needs future-focused visionaries who can provide a fresh perspective and reinvigorate bricks-and-mortar retail in the years to come, utilising tools available to them to enhance their proposition to the new post-lockdown consumer.

The new marriage between AI and stadiums
The new marriage between AI and stadiums

Stadiums around the world are still paralysed from the effects of COVID-19. Fans and spectators in masses have been absent from stadiums since April and there doesn’t seem to be a concrete plan on how or when they’ll be able to return to near capacity. The NBA recently opted to form a bubble philosophy concept in Disney’s facilities, although it’s been a relative success, it’s also been a $200 million temporary solution. This then begs the question: How long can stadiums survive like this without spectator’s present? History tells us that stadiums, venues and sport recover from disasters, so what can stadiums do to speed up the process? This is the catalyst for AI to be integrated on mass level to stadiums around the world. AI is the answer AI’s role in getting fans and spectators back is huge, through capabilities such as: Social Distance Monitoring Crowd Scanning/Metrics Facial Recognition Fever Detection Track & Trace Providing Behavioural Analytics Technologies such as IREX.ai is now working alongside National Leagues, Franchises and Governing Bodies to implement AI surveillance software into their CCTV/surveillance cameras. This is now creating a more collaborative effort from the operations team in stadiums, rather than purely security. Stadiums around the world are still paralysed from the effects of COVID-19 AI surveillance software such as IREX.ai when implemented into the surveillance cameras can be accessed by designated users on any device and on any browser platform. Crowd metrics Arming stadiums with AI-powered surveillance tools can detect crowd metrics such as “people counting” and “group statistics”. This ensures stadium personnel can monitor social distancing with precision, accuracy and immediately. Alerts can be set up throughout parts of the stadium to alert senior staff members when overcrowding can appear with real-time videos, analytics and photos to their hand-held device, such as a smartphone. Fever detection Thermal cameras have been implemented throughout facilities including stadiums and are helping assist to spot people with elevated temperatures. What IREX.ai implements is an alert system, coupled with facial recognition of any individual(s) that read an elevated body temperature. This alert system then provides security and health officials with a photo of the individual with the elevated body temperature, meaning staff can react quicker to the situation prevent this individual from entry. Pandemic monitoring by facial recognition  Thermal cameras have been implemented throughout facilities including stadiums and are helping assist to spot people with elevated temperatures Through facial recognition, staff members will be able to locate individuals through simply uploading a photo. It has never been easier to find a person of interest. With masks becoming an everyday part of society, facial recognition has come under scrutiny regarding the accuracy when a mask is worn. Irex.ai still maintains a 96% accuracy with individuals wearing masks and can set up alerts for any individuals not wearing a mask. Another important aspect of facial recognition is finding persons of interest quickly through technology like IREX.ai’s “searchveillance”. The future is here. Designated staff can track a person from when they enter the stadium by simply uploading their photograph. An example of how this can assist stadium personnel is to help relocate lost children inside the stadium with their guardians/parents when they are separated. Another attribute would be any individuals banned from entering the stadium would trigger alerts once they appear under surveillance, a fantastic collaborative tool to use with Law Enforcement.    Return on investment With security solutions, one of the biggest issues with any security investment is a lack of an ROI. This is where AI security is breaking the mould. The ability to provide business analytics, consumer/fan behaviours, traffic patterns, etc, allows other departments within the organisation to gain vital information that can assist with their strategies and practices. Stadium security will never be the same in a post-COVID world, so why will its practices stay the same? AI & Stadiums is no longer the future, it’s the 2020 solution.

Thermal screening: The technology that will lead us out of lockdown
Thermal screening: The technology that will lead us out of lockdown

Across the world, the impact of the current pandemic has majorly disrupted how we function in our everyday lives, as a society, and the ways in which we do our jobs. Throughout, our personal safety and wellbeing, as well as that of our families, neighbours and colleagues, has been paramount - and adapting our day-to-day lives to meet social distancing measures has been a learning curve for us all. As we start to reassemble normal life, precautionary measures will continue to be put in place to achieve the universal aim of mitigating the spread of the virus as much as possible. As different countries reach new stages of this process, some parts of the world continue to live and work in lockdown, whilst some are beginning to open up. This means governments, as well as businesses and organisations, will need to think beyond one-way systems and sanitation stations to contain the risk of infection as more people begin to return to the outside world. Tracing the spread of COVID-19 Of course, this will need to be driven by higher-level support from leaders in government, healthcare and technology to develop innovative ways of tracking and tracing the spread of COVID-19. From contact tracing solutions, to self-reporting apps and thermal screening cameras – governments and businesses across Europe have a new responsibility to seek and reinforce the most effective ways to ensure people’s safety. These measures are particularly pertinent to those reopening their doors as lockdown eases, and those returning to a daily routine of commuting to and serviced office spaces. As more and more people begin to move through public and commercial areas, we will rely more on technology to run in the background to ensure safety and wellbeing is monitored - much like that of the everyday CCTV camera. Thermal temperature screening cameras One piece of technology that we can expect to see as more commonplace is the thermal temperature screening cameras and monitoring system. An example of this kind of device, is D-Link’s recently launched all-in-one, intelligent fever screening kit – which includes a dual-lens thermographic camera, blackbody calibrator, as well as integrated management software. Governments, as well as businesses and organisations, will need to think beyond one-way systems and sanitation stations to contain the risk of infection The premise of temperature screening cameras like this one, is to harness thermal imaging technology coupling it with AI to identify if a person is experiencing elevated temperatures, and raise the alarm automatically when someone at risk of spreading is detected. To monitor the progression or depletion of COVID-19, technologies such as AI facial recognition will play an important role in mitigating the risks of the virus spreading. Thermal cameras that use AI can easily capture and manage employee’s temperature and stop their entrance if a fever is detected. For this reason, such devices are normally installed in a doorway or entrance to a building to quickly detect and identify those displaying symptoms before entering a building. This type of surveillance will be detrimental to the management of COVID-19 in the world of a ‘new normal’ – as companies feel their way out and learn as they go along with people’s health and wellbeing continuing to be centre of the mind. Just as lockdown has had an impact on physical as well as mental health, so too will the adjustment to living life post-pandemic. Not only in getting used to and dealing with the emotional and mental pressures of life on the ‘outside’ as they leave lockdown, but they also face the very real risk of contracting the virus and the worries they may have of spreading it. Appropriate installation of temperature screening Companies and organisations have a responsibility in these times to play a supportive role towards employees, such as allowing them to continue working from home until they feel comfortable to work in an office setting. Equally, as restrictions ease, employers have a duty to make the workplace a safe place that is able to uphold the wellbeing of staff, which is where, as we wait for a vaccine, we must make use of the available technology. However, in the case of the thermal camera, in order for it to deliver effective results, it must be installed appropriately. To support this, we have outlined some key points to consider when deploying a temperature screening camera here: Choose a solution that features a blackbody calibrator – a vital part for any temperature screening device. A blackbody calibrator is the basis for accurate calibration of infrared thermography devices and allows the device to accurately detect a fever. Check for facing windows or doorways and heat sources such as radiators as these increase the risk of stray heat or cold sources throwing off readings according to the ISO standard associated with this type of equipment Be wary of weather and changes in climate as the device will need time to acclimatise – in order for readings to be clear individuals coming in from outside must wait five minutes before being screened When mounted, the camera must face individuals head-on and in parallel with their face to capture the inner eye area which is crucial for temperature reading Consider an option using AI which will automatically recognise individuals based on photos in the system Check applicability and legality of temperature screening cameras before deploying There’s a long way to go before life will fully return to normal. In the meantime, and to help everyone along the way, it’s essential that the right measures are in place to protect the physical and mental wellbeing of those we are responsible for. For anyone who is exploring options, know that there is help out there to provide guidance and expertise on the solutions that will be right for you and your business - now, as we go through the remainder of lockdown, and as we slowly move back into everyday lives.

Latest Touchless Biometric Systems (TBS) news

COVID-19 worries boost prospects of touchless biometric systems
COVID-19 worries boost prospects of touchless biometric systems

Spread of the novel coronavirus has jolted awareness of hygiene as it relates to touching surfaces such as keypads. No longer in favour are contact-based modalities including use of personal identification numbers (PINs) and keypads, and the shift has been sudden and long-term. Both customers and manufacturers were taken by surprise by this aspect of the virus’s impact and are therefore scrambling for solutions. Immediate impact of the change includes suspension of time and attendance systems that are touch-based. Some two-factor authentication systems are being downgraded to RFID-only, abandoning the keypad and/or biometric components that contributed to higher security, but are now unacceptable because they involve touching. Touchless biometric systems in demand The trend has translated into a sharp decline in purchase of touch modality and a sharp increase in the demand for touchless systems, says Alex Zarrabi, President of Touchless Biometrics Systems (TBS). Biometrics solutions are being affected unequally, depending on whether they involve touch sensing, he says. Spread of the novel coronavirus has jolted awareness of hygiene as it relates to touching surfaces such as keypads “Users do not want to touch anything anymore,” says Zarrabi. “From our company’s experience, we see it as a huge catalyst for touchless suppliers. We have projects being accelerated for touchless demand and have closed a number of large contracts very fast. I’m sure it’s true for anyone who is supplying touchless solutions.” Biometric systems are also seeing the addition of thermal sensors to measure body temperature in addition to the other sensors driving the system. Fingerscans and hybrid face systems TBS offers 2D and 3D systems, including both fingerscans and hybrid face/iris systems to provide touchless identification at access control points. Contactless and hygienic, the 2D Eye system is a hybrid system that combines the convenience of facial technology with the higher security of iris recognition. The system recognises the face and then detects the iris from the face image and zeros in to scan the iris. The user experiences the system as any other face recognition system. The facial aspect quickens the process, and the iris scan heightens accuracy. TBS also offers the 2D Eye Thermo system that combines face, iris and temperature measurement using a thermal sensor module. TBS's 2D Eye Thermo system combines face, iris and temperature measurement using a thermal sensor module Another TBS system is a 3D Touchless Fingerscan system that provides accuracy and tolerance, anti-spoofing, and is resilient to water, oil, dust and dirt. The 2D+ Multispectral for fingerprints combines 2D sensing with “multispectral” subsurface identification, which is resilient to contaminants and can read fingerprints that are oily, wet, dry or damaged – or even through a latex glove. In addition, the 3D+ system by TBS provides frictionless, no-contact readings even for people going through the system in a queue. The system fills the market gap for consent-based true on-the-fly systems, says Zarrabi. The system captures properties of the hand and has applications in the COVID environment, he says. The higher accuracy and security ratings are suitable for critical infrastructure applications, and there is no contact; the system is fully hygienic. Integration with access control systems Integration of TBS biometrics with a variety of third-party access control systems is easy. A “middleware” subsystem is connected to the network. Readers are connected to the subsystem and also to the corporate access control system. An interface with the TBS subsystem coordinates with the access control system. For example, a thermal camera used as part of the biometric reader can override the green light of the access control system if a high temperature (suggesting COVID-19 infection, for example) is detected. The enrollment process is convenient and flexible and can occur at an enrollment station or at an administration desk. Remote enrollment can also be accomplished using images from a CCTV camera. All templates are encrypted. Remotely enrolled employees can have access to any location they need within minutes. The 3D+ system by TBS provides frictionless, no-contact readings even for people going through the system in a queue Although there are other touchless technologies available, they cannot effectively replace biometrics, says Zarrabi. For example, a centrally managed system that uses a Bluetooth signal from a smart phone could provide convenience, is “touchless,” and could suffice for some sites. However, the system only confirms the presence and “identity” of a smart phone – not the person who should be carrying it. “There has been a lot of curiosity about touchless, but this change is strong, and there is fear of a possible second wave of COVID-19 or a return in two or three years,” says Zarrabi. “We really are seeing customers seriously shifting to touchless.”

Nedap partners with Touchless Biometric Systems to host Security Integration Forum 2019
Nedap partners with Touchless Biometric Systems to host Security Integration Forum 2019

Nedap and Touchless Biometric Systems (TBS) are hosting the first Security Integration Forum in the Middle East on 7th October 2019. Held at the Conrad hotel on Sheikh Zayed Road in Dubai, it will bring together technology businesses and experts. The aim is to enable discussion of the latest security industry trends and potential collaborations, and showcase advanced technologies and integrations. The highlight of this first Security Integration Forum is the live experience area. Here, in a live demo of a smart building, attendees can experience seamless integrations of technologies from TBS, and other manufacturers, with Nedap’s AEOS access control. Visitor registration and management The integrations on show will be from best-of-breed solution providers and security equipment manufactures It’s also an opportunity to learn more about the commercial and operational value offered by AEOS and TBS integrations. The integrations on show will be from best-of-breed solution providers and security equipment manufactures. This includes Milestone Systems, Axis communication, CNL Software, Samsotech, Traka, Assa Abloy and Boon Edam, as well as Nedap Identification Systems. The scenarios and features available to experience include: End-to-end security for access control Visitor identification and verification using biometrics Visitor registration and management Vehicle identification Key and asset management Wireless access control using online and offline locks Video management systems and CCTV Physical security information management Identifying new opportunities and partnerships All of the businesses involved will present the technology trends in their business area and market" Jochem van Ruijven, Managing Director at Nedap FZE says: “With this event, we aim to display the incredible strength and expertise of each participating technology partner. All of the businesses involved will present the technology trends in their business area and market.” “It’s an amazing opportunity for security industry experts in the Middle East to come together and get to know the people behind the leading security manufacturers. Not to mention the chance to identify new opportunities and partnerships for their business. More than ever before, decision makers must provide both security and convenience,” says Alex Zarrabi, CEO of TBS and co-host of the Security Integration Forum. “This calls for integrated rather than isolated solutions. Navigating the maze of technologies and interoperability takes more time than people have available. But during a few hours at our forum, decision makers can experience what happens when best-of-breed security manufacturers join forces to solve their challenges.”

Inner Range unveils an integration with Touchless Biometric Systems AG to enhance user experience
Inner Range unveils an integration with Touchless Biometric Systems AG to enhance user experience

Access control manufacturer Inner Range announces a new integration with Swiss firm Touchless Biometric Systems AG (TBS). Users of Inner Range’s award-winning intelligent access control system Integriti can now use a range of biometrics credentials via TBS. A connected USB ‘enrolment station’ allows biometrics to be assigned to synchronised Integriti users. TBS offers one of the widest selections of biometric readers for all applications: all with a triple layer of template and data encryption. The portfolio includes touchless, 3D-Multiview finger scan, multispectral for rough environments, iris, optical and capacitive sensors to confirm user credentials. Access control systems Biometrics offer an extra layer of security for clients by providing unique credentials for each user" Tim Northwood, General Manager at Inner Range, said: “Biometrics offer an extra layer of security for clients by providing unique credentials for each user and reducing the risk of credential theft or cloning. In lower risk applications, biometrics may make it easier for users too because they don’t have to remember a smartcard or PIN number to gain the access they need.” “We were impressed with TBS’s products and the way the firm’s biometric scanners and readers can be integrated to access control systems of all sizes and complexities. We are confident this new integration will be of significant interest for new and existing clients.” Biometric security features Philippe Niederhauser, Head of Sales for TBS, said: “The push for digitalisation of all kinds of processes is pulling for seamless integration. We are extremely proud that Inner Range has decided to work with TBS. We see here a perfect synergy - Inner Range’s Integriti offers scalability and ease of use and TBS enhances these with unique biometric security features.” Integration with a wide range of third-party systems turns Integriti into a complete security management system Inner Range’s Integriti delivers an intelligent integrated security solution ideal for managing and controlling single and multiple sites at local, national and global levels. Integration with a wide range of third-party systems turns Integriti into a complete security management system, managing not only security and building automation but also people and business continuity processes such as HR, payroll, health & safety and other regulations. Intelligent security solutions Its advanced reporting functionality also enables organisations to gain valuable insight and evidence for business improvement and other core business functions. Inner Range has been a pioneer in the design and manufacture of intelligent security solutions since it was established in 1988. More than 150,000 Inner Range systems have been installed in over 30 countries. Customers include hospitals and high-security units, colleges, distribution centres and pharmaceutical companies, government and critical national infrastructure.

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