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Gallagher Command Centre Site Plan Viewer for centralised site management visibility and situational awareness
Gallagher Software Maintenance ensures security system stays up-to-date with latest security innovations
In 2017, IoT-based cyberattacks increased by 600%. As the industry moves towards the mass adoption of interconnected physical security devices, end users have found a plethora of advantages, broadening the scope of traditional video surveillance solutions beyond simple safety measures. Thanks in part to these recent advancements, our physical solutions are at a higher risk than ever before. With today’s ever evolving digital landscape and the increasing complexity of physical and cyber-attacks, it’s imperative to take specific precautions to combat these threats. Video surveillance systems Cybersecurity is not usually the first concern to come to mind When you think of a video surveillance system, cybersecurity is not usually the first concern to come to mind, since digital threats are usually thought of as separate from physical security. Unfortunately, these two are becoming increasingly intertwined as intruders continue to use inventive methods in order to access an organisation's assets. Hacks and data breaches are among the top cyber concerns, but many overlook the fact that weak cybersecurity practices can lead to physical danger as well. Organisations that deploy video surveillance devices paired with advanced analytics programs often leave themselves vulnerable to a breach without even realising it. While they may be intelligent, IoT devices are soft targets that cybercriminals and hackers can easily exploit, crippling a physical security system from the inside out. Physical security manufacturers Whether looking to simply gain access to internal data, or paralyse a system prior to a physical attack, allowing hackers easy access to surveillance systems can only end poorly. In order to stay competitive, manufacturers within the security industry are trading in their traditional analogue technology and moving towards interconnected devices. Due to this, security can no longer be solely focused on the physical elements and end users have taken note. The first step towards more secured solutions starts with physical security manufacturers choosing to make cybersecurity a priority for all products, from endpoint to edge and beyond. Gone are the days of end users underestimating the importance of reliability within their solutions. Manufacturers that choose to invest time and research into the development of cyber-hardening will be ahead of the curve and an asset to all. Wireless communication systems Integrators also become complicit in any issues that may arise in the future Aside from simply making the commitment to improve cyber hygiene, there are solid steps that manufacturers can take. One simple action is incorporating tools and features into devices that allow end users to more easily configure their cyber protection settings. Similarly, working with a third party to perform penetration testing on products can help to ensure the backend security of IoT devices. This gives customers peace of mind and manufacturers a competitive edge. While deficient cybersecurity standards can reflect poorly on manufacturers by installing vulnerable devices on a network, integrators also become complicit in any issues that may arise in the future. Just last year, ADT was forced to settle a $16 million class action lawsuit when the company installed an unencrypted wireless communication system that rendered an organisation open to hacks. Cybersecurity services In addition, we’ve all heard of the bans, taxes and tariffs the U.S. government has recently put on certain manufacturers, depending on their country of origin and cybersecurity practices. Lawsuits aside, employing proper cybersecurity standards can give integrators a competitive advantage. With the proliferation of hacks, malware, and ransomware, integrators that can ease their client's cyber-woes are already a step ahead. By choosing to work with cybersecurity-focused manufacturers who provide clients with vulnerability testing and educate end users on best practices, integrators can not only thrive but find new sources of RMR. Education, collaboration and participation are three pillars when tackling cybersecurity from all angles. For dealers and integrators who have yet to add cybersecurity services to their business portfolios, scouting out a strategic IT partner could be the answer. Unlocking countless opportunities Becoming educated on the topic of cybersecurity and its importance for an organisation is the first step Physical security integrators who feel uncomfortable diving headfirst into the digital realm may find that strategically aligning themselves with an IT or cyber firm will unlock countless opportunities. By opening the door to a partnership with an IT-focused firm, integrators receive the benefit of cybersecurity insight on future projects and a new source of RMR through continued consulting with current customers. In exchange, the IT firm gains a new source of clients in an industry otherwise untapped. This is a win for all those involved. While manufacturers, dealers and integrators play a large part in the cybersecurity of physical systems, end users also play a crucial role. Becoming educated on the topic of cybersecurity and its importance for an organisation is the first step. Commonplace cybersecurity standards Below is a list of commonplace cybersecurity standards that all organisations should work to implement for the protection of their own video surveillance solutions: Always keep camera firmware up to date for the latest cyber protections. Change default passwords, especially those of admins, to keep the system locked to outside users. Create different user groups with separate rights to ensure all users have only the permissions they need. Set an encryption key for surveillance recordings to safeguard footage against intruders and prevent hackers from accessing a system through a backdoor. Enable notifications, whether for error codes or storage failures, to keep up to date with all systems happenings. Create/configure an OpenVPN connection for secured remote access. Check the web server log on a regular basis to see who is accessing the system. Ensure that web crawling is forbidden to prevent images or data found on your device from being made searchable. Avoid exposing devices to the internet unless strictly necessary to reduce the risk of attacks.
In the next three years, software as a service ‘SaaS’ is likely to grow by around 23%. That’s according to reports by Cognizance. It’s growth rests on the adoption of cloud public, private and hybrid. Without the cloud applications can’t truly pervade an organisation, nor can operational or customer benefits be derived. But there’s no point in adopting the cloud if it’s not secure - the proliferation of SaaS demands security, none more so in a GDPR world. Large cloud environment But modern applications are difficult to secure. SaaS based, web, mobile, or custom made all work on different platforms and frameworks. It’s a headache managing all the APIs needed to automate and sync tools. This introduces risk. The greater the number of apps the broader the attack surface and therefore the greater the chance there will be blind posts. Keeping up to date with updates and new security policies is never easy There are also added hazards. Applications are always changing. Keeping up to date with updates and new security policies is never easy, but especially hard in a large cloud environment. Failure to adopt changes puts the organisation and customers at further risk. But the biggest obstacle is keeping applications and APIs out of harm’s way. It’s a near on impossible task when attack methods and sources are constantly changing. More advanced threats To be specific there are four emerging challenges when it comes to protecting apps. Firstly, managing the good and the bad bots and spotting which is which, secondly securing APIs as IoT adoption intensifies, thirdly the relationship between securing apps and DevOps and ensuring ownership of security, and finally denial of service attacks that use newer tactics such as brute force. Basic security hygiene dictates that security teams refer to the OWASP Top 10. It’s considered the ‘ten commandments’ in security circles, providing a starting point for ensuring the most common threats and vulnerabilities are managed, detected and mitigated. Web Application Firewalls also come into the fray with guidance on testing for the ways hackers exploit vulnerabilities. However, though the basics are good to have in place, there are always more advanced threats to take care of. Bots being a big one. Bot management The more sophisticated bots will go as far as to mimic human behaviourAstonishingly about half of internet traffic is bot generated. Half of it is from bad bots. Discerning the good from the bad isn’t easy though and explains why around 80% of organisations can’t make a clear distinction between the two. Bad bots can do a lot of damage like take over user accounts and payment information, scrape confidential data, or hold up inventory and skew marketing metrics. The more sophisticated bots will go as far as to mimic human behaviour and bypass tools like CAPTCHA and even device fingerprinting based protection ineffective. Securing APIs Then there’s the complications derived from machine-to-machine and internet of things (IoT) communications. The more integrated ‘things’, the more data there is, the more events there are report on, and the more activity there is reliant on APIs to make the ‘things’ useful and agile. That’s what makes them a target and the threats to API vulnerabilities include injections, protocol attacks, parameter manipulations, invalidated redirects and bot attacks. There’s the risk that business will grant access to sensitive data, without inspecting nor protecting APIs to detect cyberattacks. There’s the risk that business will grant access to sensitive data, without inspecting nor protecting APIs to detect cyberattacks Denial of service (DoS) You might think there’s little to add to the swathes of denial of service warnings. Yet when businesses are still being targeted and feeling the ill effects it’s worth mentioning again that different forms of application-layer DoS attacks are still very effective at bringing application services down. Even the greatest application protection is worthless if the service itself can be knocked down This includes HTTP/S floods, low and slow attacks (famous examples being Slowloris, LOIC, Torshammer), dynamic IP attacks, buffer overflow, Brute Force attacks and more. The IoT botnets are the culprits and have made application-layer attacks so popular that they have become the preferred DDoS attack vector. Even the greatest application protection is worthless if the service itself can be knocked down. Continuous security It may seem easy to say but for modern DevOps, agility is valued at the expense of security. We see time and again examples of where development and roll-out methodologies, such as continuous delivery, mean applications are exposed to threats each time they are modified. There’s no doubt it is extremely difficult to maintain a valid security policy and protect sensitive data in dynamic conditions without creating a high number of false positives. But we now find that this task has gone way beyond the capability of humans. Organisations now need machine-learning based solutions that map application resources, analyse possible threats, and create and optimise security policies in real time. Reaching this level in security planning should be a big wake-up call that security automation is an essential not a nice to have. Running security plans The board needs to know that investment is critical to protect their profits It’s critical that the security solution your company adopts protects applications on all platforms, against all attacks, through all the channels and at all times. The board needs to know that investment is critical to protect their profits. As such there are six things they need to know: Application security solutions must encompass web and mobile apps, as well as APIs. Bot management solutions need to overcome the most sophisticated bot attacks. DDoS mitigation must be an essential and integrated part of application security solutions. A future-proof solution must protect containerised applications, severless functions, and integrate with automation, provisioning and orchestration tools. To keep up with continuous application delivery, security protections must adapt in real time. A fully managed service should be considered to remove complexity and minimise resources. No amount of human power will beat the bots. That last point is the most critical. Skill is essential in designing and running security plans and policies that work. But the plans can’t be executed without automated tools. There are just too many decisions to make in a split second. Combining both is the path to an effective app protection strategy and a stronger brand to boot.
The industry faces numerous challenges in the coming year. Physical and cyber security threats continue to become more complex, and organisations are struggling to manage both physical and digital credentials as well as a rapidly growing number of connected endpoints in the Internet of Things (IoT). We are witnessing the collision of the enterprise with the IoT, and organisations now must establish trust and validate the identity of people as well as ‘things’ in an environment of increasingly stringent safety and data privacy regulations. Meanwhile, demand grows for smarter and more data-driven workplaces, a risk-based approach to threat protection, improved productivity and seamless, more convenient access to the enterprise and its physical and digital assets and services. Using smartphone apps to open doors Cloud technologies give people access through their mobile phones and other devices to many new, high-value experiencesEnterprise customers increasingly want to create trusted environments within which they can deliver valuable new user experiences. A major driver is growing demand for the ‘digital cohesion’ of being able to use smartphone apps to open doors, authenticate to enterprise data resources or access a building’s applications and services. Cloud technologies are a key piece of the solution. They give people access through their mobile phones and other devices to many new, high-value experiences. At the same time, they help fuel smarter, more data-driven workplace environments. With the arrival of today’s identity- and location-aware building systems that recognise people and use deep learning analytics to customise their office environment, the workplace is undergoing dramatic change. Improved fingerprint solutions Cloud-based platforms and application programming interfaces (APIs) will help bridge biometrics and access control in the enterprise, overcoming previous integration hurdles while providing a trusted platform that meets the concerns of accessibility and data protection in a connected environment. At the same time, the next generation of fingerprint solutions will deliver higher matching speed, better image capture quality and improved performance. The next generation of fingerprint solutions will deliver higher matching speed, better image capture quality and improved performance Liveness detection will ensure that captured data is from a living person. Biometrics authentication will also gain traction beyond access control in immigration and border control, law enforcement, military, defence and other public section use cases where higher security is needed. Flexible subscription models Access control solutions based on cloud platforms will also change how solutions are deployed. Siloed security and workplace optimisation solutions will be replaced with mobile apps that can be downloaded anywhere across a global ecosystem of millions of compatible and connected physical access control system endpoints. These connections will also facilitate new, more flexible subscription models for access control services. As an example, users will be able to more easily replenish mobile IDs if their smartphones are lost or must be replaced. Generating valuable insights with machine learning Machine learning analytics will be used to generate valuable insights from today’s access control solutionsEducation, finance, healthcare, enterprise, and other niche markets such as commercial real-estate and enterprises focussed on co-working spaces will benefit from a cloud-connected access control hardware foundation. There will be a faster path from design to deployment since developers will no longer have to create an entire vertically integrated solution. They will simply add an app experience to the existing access control infrastructure. New players will be drawn to the market resulting in a richer, more vibrant development community and accelerated innovation. Data analytics will be a rapidly growing area of interest. Machine learning analytics will be used to generate valuable insights from today’s access control solutions. Devices, access control systems, IoT applications, digital certificates and location services solutions, which are all connected to the cloud, will collectively deliver robust data with which to apply advanced analytics and risk-based intelligence. As organisations incorporate this type of analytics engine into their access control systems, they will improve security and personalise the user experience while driving better business decisions.
The Electronic Security Expo (ESX) will be held at the Indiana Convention Center, June 3-6, in Indianapolis. The show focusses exclusively on the electronic security and life safety industry, including companies that service the connected Internet of Things (IoT) space for homes and businesses. The ESX Main Stage will highlight inspirational presentations from motivational speakers, Dr. Rick Rigsby and Kevin Brown. In addition, there will be a founder of a drone security company and an Entrepreneur-in-Residence from Kleiner Perkins for OpenXchange, and a Secret Service agent for the Closing Keynote. Sharing best practices and trends In breakout sessions, colleagues and business thought leaders will share best practices, trends and opportunities that helped their own companies and careers, so that others might replicate their successes or minimise their failures. These sessions are aimed at propelling attendees to reimagine their business models and go-to-market strategies, says George De Marco, Chairman of ESX and Managing Partner for DECO Ventures LLC. Examples of breakout sessions include: CounterPoint Forum – “False Alarm Dispatches - A Real Threat or a Nuisance to the Industry?” “Top 3 Ways to Grow Your Video RMR” “5 Faster, Smarter Ways to Improve Cash Flow” “Artificial Intelligence Real Time Video Monitoring Solutions” Promoting security professionals’ growth Our goal is to develop next-gen methods that deliver industry content and promote professional growth"“Each year, we challenge ourselves to raise the bar of the educational sessions and main stage events,” says De Marco. “One of the ways is introducing new faces and voices for the peer-developed and peer-driven educational sessions that offer best practices and identify trends, opportunities and challenges for industry professionals to consider today and in the future. Our goal is to develop next-gen methods that deliver industry content and promote professional growth as the industry pivots to the future.” New entrants and disruptors are challenging traditional go-to-market strategies, causing traditional companies to rethink how they rise above the noise in a changing competitive landscape and handle new consumer buying behaviours, says De Marco. Exhibitors at ESX Exhibitors that support ESX include Interlogix (Diamond sponsor), Napco (Platinum sponsor), Alula and DMP (Gold sponsor), and ADI, Altronix, Bold Group, Essence, ICT, Quick Response, Resideo, Secura key, Security Central and WeSuite (Silver sponsors). ESX seeks to connect exhibitors with the influencers and decision-makers from companies that represent a cross section of dealers, integrators and monitoring companies in North America. The exhibit hall will be the focal point for exhibitors to showcase their latest technology in the city’s impressive convention centre. The exhibit hall will be the focal point for exhibitors to showcase their latest technology in the city’s convention centre “We recognise individuals and companies during the Opening Celebration that help propel the industry forward and at our VIP Event at the Indianapolis Motor Speedway,” says De Marco. “During the day, there are meals around the Main Stage sessions which gather attendees around the table for casual conversation before the presentation begins.” Indianapolis, home of the Indy 500, is a unique location that has a lot to offer the attendees of ESX. A special night at the Indianapolis Motor Speedway will invite a limited number of guests to share great food and drinks, to experience a trip around the track in an official pace car, and to ‘kiss the bricks’, a speedway tradition. Centrally located in the US, Indianapolis is a convenient convention destination for travel, whether flying or driving. Connecting with peers and colleagues Another benefit of the show is the cross-section of companies represented in the industry, whether large, medium or small There are also networking opportunities throughout the week. The Pub Crawl, an attendee favourite, is a night where long-time friends gather, and new friendships are made. “This is where the real conversations happen between peers and colleagues about real problems of running and growing a company, and solutions that can make a difference,” says De Marco. Another benefit of the show is the cross-section of companies represented in the industry, whether large, medium or small players. This enables professionals to come together to connect with their peers and colleagues, allowing for deep discussions on how to grow their people, revenues and profits, including mentoring opportunities that encourage leadership development, says De Marco. The subject of finding qualified employees is top of mind for almost every industry today, especially the security industry. Sessions that address hiring and managing employees for industry professionals include “Hiring from Outside the Monitoring Industry: Surprising Resources for Great Operators” “Maximise New Employees: Why Onboarding is Critical to Their Success” “5 Tips for Effective Employee Performance Evaluations” Helping attendees to reinvent their business “Our focus is primarily on the attendee, helping them connect with suppliers, colleagues and opportunities that reimagine their businesses, so they can be stronger competitors,” says De Marco. “If we can provide the right knowledge to inspire or transform the attendees to take meaningful action or implement change that helps them remain relevant, we believe we have succeeded.” There will be an undercurrent of sadness at ESX this year because the industry recently suffered a loss. George Gunning, former CEO of USA Alarm Systems and one of the founding members of ESX, passed away in February. “We would be remiss if we didn’t recognise his contributions and influence on the industry and ESX over the years,” says De Marco. Another founding member of ESX who has passed away is John Murphy, formerly CEO of Vector Security.
3xLOGIC, Inc., global provider of integrated, intelligent security solutions, and a three-time Deloitte Technology Fast 500 winner, announced that the company has added to its growing North American sales network, along with other personnel moves at its umbrella company, Stanley Products and Solutions (SPS). The company added two new RSMs to further penetrate key markets in the Pacific NW as well as the Mid-Atlantic regions and appointed a new Marketing Manager for the PACOM brand of products. 3xLOGIC adds security expert 3xLOGIC welcomes Joel Dombovy as a Regional Sales Manager (RSM) in the Northwest 3xLOGIC welcomes Joel Dombovy as a Regional Sales Manager (RSM) in the Northwest. Joel comes to the company with 14 years of security industry experience, working with companies such as Interlogix, GE Security, and Honeywell. John Saxen will support Joel as the Inside Sales Account Manager for the region. Jake Franklin takes over as RSM for the Mid-Atlantic. He joins the company from RF Technologies, a safety solutions company in healthcare where he was RSM for the Northeast. Prior to that, he worked as Critical Infrastructure Account Manager & Sales Representative at a security integration company. Jake’s passion for technology and previous security experience make him an excellent addition to 3xLOGIC’s powerful sales team. Bill Hobbs, Global VP of Sales for SPS, announced that both Joel and Jake will report to Jason Bryan, Director of Sales. PACOM expands marketing team Jennifer Joyce is the new Marketing Manager for PACOM, sister company of 3xLOGIC, as the company continues to expand efforts in the North American to market the wide range of PACOM solutions that have found success all over the world. She brings more than 25 years of marketing and design experience to the team. Her global marketing experience began with Firestone Industrial Products and Jennifer most recently spent her time in digital marketing as Marketing Director for Orbis Education. She will report to Suzi Abell, Senior Director of Global Marketing, SPS. Gavin O’Keeffe has been promoted to Director of Product Management Elsewhere in the larger SPS organisation Charlie Erickson has a new title reflecting his growing responsibilities—Chief Technology Officer. He continues to oversee Product Management as his team continues to expand. Reporting directly to Charlie, Michael Poe has been promoted to Director of Product Management. He will be leading the Video, Blue, DIY, and TRENDS products lines. Rick Walker will be aligned under Poe’s leadership. New PAC, PACOM, infinias head Also reporting to Charlie, Gavin O’Keeffe has been promoted to Director of Product Management, and he will be leading the PAC, PACOM, infinias, and Sonitrol product teams. We also welcome Darren Monroe, Product Manager for infinias to Gavin’s team. Darren will work in the 3xLOGIC office in Indianapolis and Gavin works out of the PACOM Australia office. Drew Alexander continues as Sr. Director of Program Management, and he will continue to add Program Managers to his team to facilitate a growing list of product launches and business initiatives.
Interlogix, a global leader in security and life-safety solutions, introduces Simon XTi-5i, a self-contained, wireless security system for heightened residential security and convenience. An update to the Simon XTi-5 system, the new platform supports 80 wireless zones, features a 5-inch color LCD touchscreen and is compatible with a wide range of devices through leading service providers. Interlogix is a part of Carrier, a leading global provider of innovative heating, ventilating and air conditioning (HVAC), refrigeration, fire, security and building automation technologies. Simon XTi-5 wireless security system “The latest version of the Simon XTi-5 system helps synchronise homes to keep families connected, protected and a whole lot more,” said Cooper Briscoe, residential solutions product leader, North America, Interlogix. “The devices and accessories available through Interlogix and Alarm.com interactive services make it easy to customise systems that meet each family’s specific needs and priorities whether in a house, apartment or condominium.” When paired with an LTE modem from leading active home services provider Alarm.com, Simon panels can be used as a comfort management and automation system enabling local and remote control of Z-Wave devices such as wireless lighting controls, thermostats, door locks, garage doors and more. Home security and automation solutions The intuitive touch screen panel is easy to operate, making it ideal for users of all ages The new system features a selectable user interface that matches the Alarm.com interactive services mobile application in color, style and icons – simplifying the user experience. At-a-glance system status provides a complete view of home security and automation systems, indoor temperature and outdoor weather. The panel comes standard with support for up to 80 wireless zones and a built-in battery backup keeps the system running in case of power failures. Paired with an LTE modem from Alarm.com, the Simon XTi-5i panel enables other home security and automation features including: Real-time look-ins and review of recorded snapshots for visual verification of alarms by using the Interlogix Image Sensor Voice, email and text message reports Two-way emergency communication with monitoring station personnel using the panel’s built-in microphone Menu-based system programming and testing for fast and accurate installation of the panel and supported devices. The intuitive touch screen panel is easy to operate, making it ideal for users of all ages.
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