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The jury is in: traditional security is out — and it’s being replaced with service-based solutions. The bottom line is: if you’re not embracing it, you’ll soon be left behind. XaaS — the collective term referring to the delivery of anything as a service — includes all services made possible through the use of the cloud. Security-as-a-Service (SaaS), which encompasses any type of system from access control to video surveillance, has paved the way for users to gain significant functionality and scalability not previously experienced with more traditional methods. Complicated IT functions SaaS allows manufacturers to provide numerous benefits to their customers As such, there is a marked transition for manufacturers from simply designing and building products to providing a service rooted in a partner- and customer-centric focus. This change hasn’t come easily. Some are still holding out and waiting for the “fad” to pass. However, the potential advantages for all parties involved far outweigh the perceived negative points. First and foremost, SaaS allows manufacturers to provide numerous benefits to their customers. An “as-a-service” model shifts the burden of data maintenance and infrastructure spending to an integrator/dealer partner or service provider. This relieves the end user of the expertise necessary to implement complicated IT functions to keep networked and on-premise solutions up-to-date. Traditional security systems Additionally, end users demand solid customer service. For some end users, traditional security systems are so similar in features and functionality that the key differentiator is the ability of the integrator or manufacturer to provide exceptional customer service and training. This is made possible through the service-based model, where customers appreciate a strong relationship with their integrator or manufacturer that provides them with additional knowledge and assistance when necessary. The cloud has proven to be highly functional, flexible, and convenient for organisations Everyone also wants convenience. In the consumer market, we invest in things like meals that are pre-measured, prepped, and ready to be cooked, or companies that auto-ship dog food to our door each month. This ease-of-use translates over to the B2B market, where time is money and systems that save valuable resources are highly regarded. The role of the cloud The cloud has proven to be a highly functional, flexible, and convenient method for organisations to leverage as part of their strategies to protect and modernise their facilities. And the service-based nature lends itself well; forward-thinking integrators and dealers can diversify their product arsenal while still capitalising on a recurring monthly revenue model (RMR). But then why has there been so much resistance to this change? Over the last 10 to 15 years, the cloud has gotten a bad rap for a myriad of reasons, including usability, management, and unreliability. However, that view of the cloud is changing for the positive as the technology becomes more advanced and innovators learn more about what it means to design a product or service with security at its core. "As-a-service” platform For example, one of the biggest misconceptions that plagues the cloud is the idea that it is not secure. However, the security of public cloud service providers is integral to their success because their business depends on it. Developing an ongoing and trustworthy relationship with customers can only be made possible through the assurance that their services are safe and the customer’s data is protected. As such, they’ve embraced the service-based model that is, at its core, the future of the business world as we know it. There isn’t a person, manufacturer, or integrator partner out there today who isn’t somehow touched or influenced by an “as-a-service” platform. And it’s about time the service-based model that leverages the public cloud reaches the masses.
The statistics are staggering. The death tolls are rising. And those who now fear environments that were once thought to be safe zones like school campuses, factories, commercial businesses and government facilities, find themselves having to add the routine of active-shooter drills into their traditional fire drill protocols. The latest active shooter statistics released by the FBI earlier this year in their annual active-shooter report designated 27 events as active shooter incidents in 2018. The report reveals that 16 of the 27 incidents occurred in areas of commerce, seven incidents occurred in business environments, and five incidents occurred in education environments. Deadly active-shooter events Six of the 12 deadliest shootings in the country have taken place in the past five years Six of the 12 deadliest shootings in the country have taken place in the past five years, including Sutherland Springs church, Marjory Stoneman Douglas High School, the San Bernardino regional center, the Walmart in El Paso and the Tree of Life Synagogue in Pittsburgh, which have all occurred since 2015. Although these incidents occurred in facilities with designated entry points common to churches, schools and businesses, the two most deadly active-shooter events since 2015 were the Route 91 Harvest music festival shooting in Las Vegas that left 58 dead and the Pulse nightclub killings in Orlando where 49 perished. As Christopher Combs, special agent in charge of the FBI field office in San Antonio, Texas, said during a news conference following the August 31 mass shooting in Odessa, Texas that claimed seven lives: “We are now at almost every two weeks seeing an active shooter in this country." Active shooter incidents Between December 2000 and December 2018, the FBI’s distribution of active shooter incidents by location looks like this: Businesses Open to Pedestrian Traffic (74) Businesses Closed to Pedestrian Traffic (43) K-12 Schools (39) Institutions of Higher Learning (16) Non-Military Government Properties (28) Military Properties—Restricted (5) Healthcare Facilities (11) Houses of Worship (10) Private Properties (12) Malls (6) What the majority of these venues have in common is they all have a front entrance or chokepoint for anyone entering the facilities, which is why any active-shooter plan must include a strategy to secure that entry point. Situational awareness in perimeter and door security Preventing people with the wrong intentions from entering the space is the goal" According to Paul Franco, an A&E with more than 28 years of experience as a consultant and systems integrator focusing on schools, healthcare and large public and private facilities, that while active shooter incidents continue to rise, the residual effect has been an increase in situational awareness in perimeter and door security. “Certainly, protecting people and assets is the number one goal of all our clients. There are multiple considerations in facilities like K-12 and Healthcare. Preventing people with the wrong intentions from entering the space is the goal. But a critical consideration to emphasise to your client is getting that person out of your facility and not creating a more dangerous situation by locking the person in your facility,” says Franco. High-security turnstiles “Schools today are creating a space for vetting visitors prior to allowing access into the main facility. Using technology properly like high-security turnstiles offer great benefits in existing schools where space constraints and renovation costs can be impractical.” What steps should they be taken when recommending the proper door security to ensure the building is safe As a consultant/integrator, when discussions are had with a client that has a facility in a public space like a corporate building, government centre or industrial facility, what steps should they be taken when recommending the proper door security to ensure the building is safe and can protect its people and assets? For Frank Pisciotta, President and CEO of Business Protection Specialists, Inc. in Raleigh, North Carolina, a fundamental element of his security strategy is making appropriate recommendations that are broad-based and proactive. Properly identifying the adversaries “As a consultant, my recommendations must include properly identifying the adversaries who may show up at a client’s door, the likelihood of that event occurring, the consequences of that event occurring, determining if there are tripwires that can be set so an organisation can move their line of defence away from the door, educating employees to report potential threats and creating real-time actionable plans to respond to threats. A more reactionary posture might include such thing as target hardening such as ballistic resistant materials at entry access points to a facility,” Pisciotta says. Veteran consultant David Aggleton of Aggleton & Associates of Mission Viejo, California recommends that clients compartmentalise their higher security areas for limited access by adding multiple credential controls (card + keypad + biometric), along with ‘positive’ access systems that inhibit tailgating/piggybacking such as secure turnstiles, revolving door and mantrap if your entrances and security needs meet the required space and access throughput rates. Integrated solution of electronic access control Defining a single point of entry in some public facilities is becoming the new standard of care according to many A&Es and security consultants, especially in a school environment. This approach allows a concerted effort when it comes to staffing, visitor monitoring and an integrated technology solution. The bottom line remains: most buildings are vulnerable to a security breach A proactive stance to securing a door entryway will use an integrated solution of electronic access control, turnstiles, revolving doors and mantraps that can substantially improve a facility’s security profile. The bottom line remains: most buildings are vulnerable to a security breach, so it’s not a matter of if there will be a next active shooter tragedy, it’s only a matter of where. Enhancing access control assurance “There is no easy answer to this question,” says Pisciotta referring to how a secured entrance can deter an active shooter. “There have been at least two high-profile incidents of adversaries shooting their way into a facility through access control barriers. So, if the threat so dictates, a ballistic resistant might be required.” He concludes: “There is obviously no question that turnstiles, revolving doors and man traps enhance access control assurance. Electronic access control is easy to integrate with these devices and providing that credentials are secure, approval processes are in place, change management is properly managed and the appropriate auditing measures in place, access control objectives can be met.”
There’s a lot of hype around the term ‘digital transformation.’ For some, it’s the integration of digital technology into everyday tasks. For others, it’s the incorporation of innovative processes aimed at making business optimisation easier. In most cases, digital transformation will fundamentally change how an organisation operates and delivers value to its customers. And within the security realm, the age of digital transformation is most certainly upon us. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality. No longer are the cloud, Internet of Things (IoT) and smart cities foreign and distant concepts full of intrigue and promise. Enhancing business operations We’re increasingly seeing devices become smarter and better able to communicate with each other These elements are increasingly incorporated into security solutions with each passing day, allowing enterprises the chance to experience countless benefits when it comes to enhancing both safety and business operations. The term ‘connected world’ is a derivative of the digital transformation, signifying the increasing reliance that we have on connectivity, smart devices and data-driven decision-making. As we become more familiar with the advantages, flaws, expectations and best practices surrounding the connected world, we can predict what issues may arise and where the market is heading. We’re increasingly seeing devices become smarter and better able to communicate with each other through the IoT to achieve both simple goals and arduous tasks. Within our homes, we’re able to control a myriad of devices with commands (‘Hey Google...’ or ‘Alexa...’), as well as recall data directly from our mobile devices, such as receiving alerts when someone rings our doorbell, there’s movement in our front yard or when a door has been unlocked. Analytics-driven solutions The focus is now shifting to the business impacts of connectivity between physical devices and infrastructures, and digital computing and analytics-driven solutions. Within physical security, connected devices can encompass a variety of sensors gathering massive amounts of data in a given timeframe: video surveillance cameras, access control readers, fire and intrusion alarms, perimeter detection and more.As the data from each of these sensors is collected and analysed through a central platform, the idea of a connected world comes to fruition, bringing situational awareness to a new level and fostering a sense of proactivity to identifying emerging threats. The connected world, however, is not without its challenges, which means that certain considerations must be made in an effort to protect data, enhance structured networking and apply protective protocols to developing technology. Physical security systems We can expect to see the conversations regarding data privacy and security increase as well As the use of connected devices and big data continue to grow, we can expect to see the conversations regarding data privacy and security increase as well. Connectivity between devices can open up the risk of cyber vulnerabilities, but designing safeguards as technology advances will lessen these risks. The key goal is to ensure that the data organisations are using for enhancement and improvements is comprehensively protected from unauthorised access. Manufacturers and integrators must be mindful of their products' capabilities and make it easy for end users to adhere to data sharing and privacy regulations. These regulations, which greatly affect physical security systems and the way they're managed, are being implemented worldwide, such as the European Union's General Data Protection Regulation (GDPR). In the United States, California, Vermont and South Carolina have followed suit, and it can be expected that more countries and U.S. states develop similar guidelines in the future. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality Automatic security updates Mitigating the concerns of the ‘connected world’ extends beyond just data privacy. IoT technology is accelerating at such a pace that it can potentially create detrimental problems for which many organisations may be ill-prepared - or may not even be able to comprehend. The opportunities presented by an influx of data and the IoT, and applying these technologies to markets such as smart cities, can solve security and operational problems, but this requires staying proactive when it comes to threats and practicing the proper protection protocols. As manufacturers develop devices that will be connected on the network, integrating standard, built-in protections becomes paramount. This can take the form of continuous vulnerability testing and regular, automatic security updates. Protocols are now being developed that are designed to ensure everything is encrypted, all communications are monitored and multiple types of attacks are considered for defensive purposes to provide the best security possible. IoT-connected devices Hackers wishing to do harm will stop at nothing to break into IoT-connected devices Built-in protection mechanisms send these kinds of systems into protection mode once they are attacked by an outside source. Another way for manufacturers to deliver solutions that are protected from outside threats is through constant and consistent testing of the devices long after they are introduced to the market. Hackers wishing to do harm will stop at nothing to break into IoT-connected devices, taking every avenue to discover vulnerabilities. But a manufacturer that spends valuable resources to continue testing and retesting products will be able to identify any issues and correct them through regular software updates and fixes. ‘IoT’ has become a common term in our vocabularies and since it’s more widely understood at this point and time, it's exciting to think about the possibilities of this revolutionary concept. Providing critical insights The number of active IoT devices is expected to grow to 22 billion by 2025 — a number that is almost incomprehensible. The rise of 5G networks, artificial intelligence (AI) and self-driving cars can be seen on the horizon of the IoT. As more of these devices are developed and security protocols are developed at a similar pace, connected devices stand to benefit a variety of industries, such as smart cities. Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches to ensuring a city is well-run and safe. For example, think of cameras situated at a busy intersection. Cameras at these locations have a variety of uses, such as investigative purposes in the event of an accident or for issuing red-light tickets to motorists. But there are so many other possible purposes for this connected device, including providing critical insights about intersection usage and traffic congestion. These insights can then be used to adjust stoplights during busy travel times or give cities valuable data that can drive infrastructure improvements. Physical security market The impact of connected devices on cities doesn’t stop at traffic improvement. The possibilities are endless; by leveraging rich, real-time information, cities can improve efficiencies across services such as transportation, water management and healthcare. However, stringent protections are needed to harden security around the networks transmitting this kind of information in an effort to mitigate the dangers of hacking and allow this technology to continuously be improved. Whether you believe we’re in the midst of a digital transformation or have already completed it, one thing is certain: businesses must begin thinking in these connectivity-driven terms sooner rather than later so they aren’t left behind. Leveraging smart, connected devices can catapult organisations into a new level of situational awareness, but adopting protections and remaining vigilant continues to be a stalwart of technological innovation within the physical security market and into the connected world.
Controlsoft, global developer, manufacturer and distributor of access control solutions, has fully integrated its latest Identity Access platform with the Aperio wireless locking technology from the ASSA ABLOY Door Hardware & Access Control Group. Identity Access platform upgraded By updating and upgrading its Identity Access platform to fully integrate with the Aperio AH30 1-to-8 communication hub, Controlsoft’s customers can easily add mechanical doors to their existing access control system. Aperio ensures users require minimal additional hardware to upgrade their premises to wireless access control. A communications hub providing a wireless connection with up to eight doors, the Aperio AH30 operates within a 25-metre transmission range, and has been designed for prompt, cost-effective installation and integration. Suitable for interior doors, the hub is particularly practical for hallways with a number of adjacent corridors. Identity Access security management software Easy to use and intuitive, Controlsoft’s Identity Access is a complete security management software Easy to use and intuitive, Controlsoft’s Identity Access is a complete security management software. The individual access rights of employees, visitors and contractors can be assigned according to their responsibilities. Individual time restrictions can also be applied for each access control point, and the system offers full auditing and reporting capabilities. The software also includes advanced features such as a lockdown function, which prohibits authorised users from accessing doors, as well as a further function that can allow for multiple levels of lockdown, depending on the scenario. Identity Access can even be integrated with a fire alarm system, so that selected doors automatically open when a fire alarm is activated. Controlsoft access control solutions Jonathan Summers, Managing Director at Controlsoft, said: “We are committed to providing a comprehensive range of access control solutions that are competitively priced, easy to install and highly secure. It is with this commitment in mind that we have fully integrated our Controlsoft access control solution with the Aperio AH30 1-to-8 communications hub from the Door Hardware & Access Control Group.” He further said, “The AH30 has an excellent reputation as a reliable, functional and high-performance access control solution, and this integration will help us provide customers with faster, more effective installations.” Battery-operated Aperio innovations David Hodgkiss, Director of Access Control at the Door Hardware & Access Control Group, added: “As one of our original Aperio partners, we are delighted to continue our long-standing relationship with Controlsoft and integrate our award-winning technology with its latest access control platform, Identity Access. Battery-operated Aperio innovations are highly reliable, available in a stylish, contemporary design, and offer a quick and easy installation.”
ASSA ABLOY Access Control, a UK division of ASSA ABLOY, a provider of door opening solutions, will unveil the new Aperio® H100 handle at IFSEC International 2017. Aperio® H100 door handle The contemporary designed Aperio® H100 door handle will be presented at IFSEC 2017, which takes place between June 20-22 at ExCeL London. Integrations with the following OEMs will be shown at the event: Nedap, Maxxess, Controlsoft, RBH, Pacom, Genetec, and HID. The Aperio® H100 is available both online and offline and can be easily retrofitted without drilling. It is suitable for almost any door, whether a wooden, steel or tubular frame between 30-80mm thickness. In addition, the handle can be specified by selecting either left or right-hand models, with the option for a U-handle. The Aperio® H100 is battery-operated and supports iCLASS, iCLASS SEOS, iCLASS SE, ISO14443B UID, Mifare, Mifare Plus, Desfire SE and Desfire EV1 smart card technology.
HID Global mobile access app holds employee and visitors’ digital credential allowing passes to be issued within minutes CafeX Communications, headquartered in New York City, was founded in 2013 and employs approximately 150 staff. The company develops software that helps enterprises transform real-time digital engagement via the Web and mobile applications. Many top global banks, insurers and other industry leaders use CafeX’s technology to help employees collaborate with customers, partners and colleagues more easily and effectively. The company has offices in the UK and United States. CafeX was seeking to modernise its existing card-based access control system across multiple sites and offices. Key selection criteria included Centralised mobile access control solution enabled on smartphones and wearables for its international office locations. Scalable and easy to install. Speedy issuance of employee and visitor digital IDs. Mobile access control solution capable of allowing for multiple applications in the future. HID Global was selected based on these stringent criteria and its best-in-class advanced mobile access control solutions. HID Mobile Accessenabled employeesto easily and securelyopen doors usingtheir smartphonesor wearable devices HID Mobile Access In 2016, CafeX implemented HID Mobile Access that has enabled employees to easily and securely open doors using their smartphones or wearable devices, such as the Apple Watch, in their office in the UK in Cardiff and their US offices in New York and Boston. Employees use HID Global’s patented ‘twist and go’ feature or simply tap their smartphone on the HID Global readers that were already installed, to access the building or other sensitive entrances within the offices. HID Global collaborated with regional experts, Controlsoft, a HID Global platinum partner in the UK and US, to meet CafeX’s requirements. “HID Global’s mobile access control solution was easy to deploy and to integrate into CafeX’s credentials management platform. The readers are simple to configure, which made it possible for us to provide CafeX with an identity and access management solution very speedily,” said Jonathan Summers, Managing Director with Controlsoft. Centralised digital ID credential issuance The installation on the UK site in Cardiff was very quick and took less than a day to complete, with minimal disruption to the day-to-day functions of the CafeX teams. This was followed by installation for their offices in New York and Boston that was also very easy and simple. With the mobile access control solution centralised in Cardiff, the CafeX IT team can easily issue digital ID credentials to staff in offices both in the UK and US. By downloading the HID Global mobile access app, which holds the digital credential, employee and visitors passes can be issued within minutes. Convenient mobile access control solution CafeX is now able to offer its employees and visitors a secure and convenient mobile access control solution that integrates into their everyday lifestyles in the workplace. Today, everyone in the workforce has a smartphone or a smart device. The ability to use this solution instead of card technology has resulted in positive experiences and feedback on how satisfied employees and visitors are with this new innovative, hassle-free access control solution. It has resulted in employees citing the ‘cool factor’ for access control. Being able to use wearables such as the Apple Watch to enter the CafeX offices has bolstered this further. It has boosted CafeX ’s credibility with its financial customers who visit the offices frequently by issuing visitor passes in a sleek and professional manner with advanced technological capabilities. Furthermore, it has helped CafeX meet compliance requirements of its financial services customers and other Global 2000 companies, which typically require tight security around any sensitive data. HID Global’s secure access control solutions are regarded as the best and most well respected in the industry" Reduced administration costs Kevin Glass, Chief Innovation Officer with CafeX said, “Thanks to HID Global, we have been able to offer the very latest mobile access control technology to our employees and visitors. It has resulted in our employees and customers having an enriched customer experience that they are finding very convenient and innovative.” It has allowed the company to adhere to access control policies globally and streamline its business processes, thereby reducing administration costs and saving money. This is because it is very simple to issue, manage and revoke Mobile IDs to smartphones and wearables. “HID Global’s secure access control solutions are regarded as the best and most well respected in the industry. Our financial customers are very happy to know we have implemented HID Global’s access control solutions. We have already recommended HID Global to a number of our clients given our high level of satisfaction,” said Kevin Glass, Chief Innovation Officer with CafeX.
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