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Technology has certainly become an intrinsic part of our day-to-day lives, from the retail industry, to food and beverage outlets, and even within the health and fitness industry. It’s all around us, in varying formats, making processes more efficient. It has refined some of our older approaches, and in the hospitality industry, this is certainly true. Technological advances are leading the way forward for the future of hotels, and with the sector now free from COVID-19 restrictions, venues are looking for ways to improve the guest experience with technology. A staggering recent statistic has suggested that 75 percent of activities in hospitality could one day become automated — so where exactly are we heading on this journey into the future of hotels? Join Cairn Collection, owner of The Stirling Highland, and explore a whole host of innovations that are changing the face of hotel management systems. The 21st-century check-in desk The breadth of technology that is slowly becoming more widely available is transforming the hospitality industry The digital age is constantly finding new ways to innovate and prove its value and worth for modern consumers, and the breadth of technology that is slowly becoming more widely available is transforming the hospitality industry. In the past, connotations of a check-in desk were long queues and excessive pieces of paper — from room service menus to a mini catalogue of highlights of the local area. Technological innovations such as face recognition are one of the major ways that this process is changing. Using artificial intelligence A handful of hotels have already trialled or introduced artificial intelligence (AI) into their daily running, and it looks set to become far more mainstream by 2025. From paying the bill by using biometrics to allowing hotel managers to handle data more efficiently, AI looks set to be welcomed with the potential for it to reduce costs by 13 percent. The entire hotel check-in process could become automated, making one of the most established parts of the hotel experience redundant — but staff could be freed up to engage with customers, allowing them to get into their rooms quicker in the meantime. Many venues have even gone fully paperless when it comes to checking in, choosing instead to upload the process to cloud computing systems where information can be stored and viewed by connected devices. Convenience is the key More hotels operate their room unlocking facilities through mobile phone-connected technology, NFC After having checked in to a hotel, guests will want to explore the room that they’ve booked. Doing so has never been easier, and the classic magstripe locks which were once the most commonly used method of accessing hotel rooms are being progressively phased out. More and more hotels now operate their room unlocking facilities through mobile phone-connected technology, near-field communication (NFC). This technology allows for data transfer at up to 424 kb per second, and it is enabled when connected devices come into contact with each other. Mobile key systems Most mobile key systems require guests to download and activate a key through the hotel’s digital app, and upon arrival, they can use the activated key to unlock the door to their hotel room. Combined with online/digital check-in services, guests can use the e-key to check in early or at a time that suits them best, knowing that they don’t have to wait around to pick up a physical key. Small touches like this build a sense of brand familiarity for customers, as well as streamline their hotel experience, and this distinguishes them from competitors. Hotel management systems Hotel management systems need to account for the experience that guests have while staying at the venue Of course, hotel management systems also need to account for the experience that guests have while staying at the venue and technology can do a lot to enhance this. Hotels have to innovate the spaces that they are presenting to their customers and technology has become a valuable asset to help enhance customer satisfaction, as the hotel room is certainly not simply a place for rest anymore. Voice-enabled devices Voice-enabled devices are becoming common features in rooms, with popular models such as Google Assistant, Apple’s Siri, and Amazon Echo providing guests with information on the local area — if you’re looking for the perfect backdrop to the business dinner you’re attending, just ask Alexa! Hotels could even record and distribute their personalised voice messaging to help reinforce the brand presence into the technology. Technology can help you attract and retain customers by offering services above and beyond what they’d usually receive A room and then some As the generational switch to millennials and Gen Z continues, the need for an experience has grown and, through a mixture of technology, hotels can cater to these revised consumer needs. From setting up messaging platforms to providing a remote control that monitors absolutely everything in the room — from atmospheric mood lighting to music streaming services and more, a hotel room can be whatever the user wants, and the experience is therefore generated by the customer. Technology doesn’t stop advancing, and there are constantly new, refined approaches to hotel management systems that have marked a stark departure from ways of the past. With guests returning after over a year of COVID-19 restrictions, competition for their business is even tougher. Technology can help you attract and retain customers by offering services above and beyond what they’d usually receive.
More and more business security practices are going digital. Mechanical keys are still the backbone of most corporate security plans, and it can be very expensive for companies to switch to electronic access control on a large scale. Therefore, enterprises need to choose the most suitable access control system. What is key management? Key management is the process of protecting, tracking, and scheduling mechanical keys. Why is this important? Because the key carries access to sensitive locations and assets within the organisation, when you increase the security of the key, you can enhance the security of these valuable resources. The key management system also controls the cost of using physical keys. The system reduces the overhead caused by key loss or security breaches. Some smaller companies may be able to adopt a paper-and-pencil key management protocol. Larger companies, or those who want to better understand and control keys, usually choose to use an electronic key management system. Key management systems can store and assign keys securely and increase the efficiency of organisation Why use a key management system? The key management system can become the cornerstone of your key control process. At the most basic level, key management systems can accomplish two things that paper and pen systems cannot: they store and assign keys securely, and they increase the efficiency of your organisation's use of keys through automation and analysis. What can key management systems do? 1) Improve access control By better protecting the keys, you can improve the access control to the spaces and devices unlocked by these keys. You can use your key management to simplify the process of providing temporary employees with one-time-key access. In addition, the system can record all their key access records, so that everyone's behavior can be traced. 2) Enhanced accountability traceability The software is a good key management system that can generate reports on key usage, user access requests, access exceptions, and loss. In addition, you can track and audit key usage in real-time. Combined with a comprehensive key control strategy, you will implement better accountability for key use to meet any industry or risk management compliance standards. 3) Reduce costs and prevent losses When an employee loses a key, you will incur direct costs for a replacement key or relocking it when it is lost When an employee loses a key, you will incur direct costs, including purchasing a replacement key or relocking it when it is lost. However, the indirect cost of key loss is usually more significant. This is because employees first spend time looking for the lost key and then process the replacement request, all of which time is not spent on production work. 4) Improve workflow As we discussed, keys are often used in important workflows. The key management system allows you to better control these workflows. A passive electronic lock system, also known as a key-centric access control system, has outstanding advantages in key management. Compared with the electronic access control system, the passive electronic lock system's "passive" characteristics have reduced the update cost for many enterprises.
If you’re a security or facilities manager, you may already be aware of the quiet revolution that’s taking place across businesses and organisations up and down the country. By the end of 2020, 20% of all ID and access control systems featured mobile capability, and this is set to increase by a further 34% over the next three years. There’s no doubt that using a smartphone or mobile device in place of traditional credential and access control is a growing trend that’s only been sped up by the pandemic. It’s true that many businesses are still very much focused on remote working, although many are now starting to implement new-and-improved strategies that are better suited to protect the workforce moving forward. Mobile ID systems As the next normal becomes clearer, businesses will be reviewing procedures such as access control, occupancy monitoring, reducing touch points and tracking visitors. Mobile ID systems are ideally suited to this task. But what are the key reasons for considering such a setup in 2021? But why is this new technology so well-suited to future-proof your physical access system, and why is it becoming so popular? Eradicating outdated legacy credentials Have you seen just how vulnerable outdated Proximity card technology can be? Low-frequency 125kHz cards can be cloned in a matter of seconds with the use of cheap, readily available tools. Despite their weaknesses, they are still used by a huge majority of businesses – big and small. All smartphones include two industry-standard features that make them perfect for operating a secure, contactless credential Replacing such a system with a mobile-enabled system is one of the best ways to increase security ten-fold. Thanks to a cloud-based infrastructure, mobile ID offers best-in-class security and cryptography. All smartphones include two industry-standard features that make them perfect for operating a secure, contactless credential. Bluetooth Smart and NFC (Near Field Communication) make them the best product to operate such a credential via a secure app. If you’re looking for best-in-class security in 2021, mobile access is most definitely the way forward. Removing touch points across the business Reducing touch points and the adoption of touchless facilities has become a key priority for businesses in the wake of COVID-19. Even as businesses start to return to the office and operate a home/office split, it will be imperative that unnecessary contact is kept to an absolute minimum between staff. The traditional issuance of identification and access control credentials can pose problems in this regard. Facility and security managers who are responsible for onboarding and processing ID have done the process face to face. Mobile access makes it possible to carry this process out without people coming into direct content. First, the security manager has access to a secure portal, allowing them to create, manage and edit credentials anywhere. They can upload and remotely transfer mobile ID and access control credentials directly to users’ smartphones over the air. Via the secure app, users can view and see their credentials and immediately begin using it for ID and access control by simply placing their smartphone over card readers. Enabling a more flexible way of working The way in which we work has changed for good. Even as people more people return to the office in 2021, a majority of businesses will be operating a home/office split indefinitely. This once again reinforces the need for a smarter, more adaptable onboarding system. Implementing mobile ID is the perfect way of doing this: over-the-air delivery of credentials and security data is now a given, helping businesses create the perfect balance between the home and the office. No longer do people have to come into the office for the onboarding process. Increasing convenience and user experience More often businesses are realising the value mobile ID can have for enhancing the work experience as well as security Ok, so mobile ID is the perfect way of increasing security and adapting workplaces to a post-COVID way of working. And we’ve not even touched on the most obvious advantage yet: Convenience. How many times have you forgotten your ID card? We’re sure it’s more times than you forget your smartphone. These powerful processors have become intertwined with the way we carry out tasks on a daily basis. They’re so vital that people will soon notice if they’ve forgotten it. From an employee’s perspective, mobile ID and access control is simple, convenient and extremely user-friendly. More and more businesses are realising the value mobile ID can have for enhancing the work experience as well as security. From the employer’s perspective, mobile ID means it’s easier for administrators to manage access and credentials. Future-proofing access control now will ensure that in the longer term, mobile ID is well worth the investment. The annual expenditure of printing ID cards and purchasing credentials can be vast, while reissuance costs can also quickly add up for larger organisations. These issues are a thing of the past for businesses using mobile ID. Mobile ID perfect tool for 2021 and beyond Until mobile ID, new and improved credentials’ main focus was on increasing security. Mobile ID not only delivers that, but it also provides a more convenient way of accessing the office in a way that’s perfectly suited to returning to the office in 2021. If there was ever a time to upgrade, now is the time. Summing up, mobile access is changing the way we access the office by: Eliminating weak links in security systems such as outdated legacy card technologies Eradicating the need for touch points across multiple areas of the workplace Enabling a smarter, more flexible approach to onboarding Increasing convenience – for both employers and employees.
ISONAS Inc., a globally renowned IP access control and hardware solution provider, and part of the Allegion family of brands, has announced that the ISONAS Pure IP access control solution has been deployed at a school district in the southwest suburb of Chicago. With six buildings within the district, they wanted to be able to manage access at all buildings on one unified platform. Remote access The school district had three main priorities for the upgrade, which included controlling the flow of traffic during after-hour events, eliminating the need for keys to manually lock and unlock doors and finally have the ability to utilise remote access. Safety was a huge priority at the school district, which included keeping students and staff safe and secure in all six buildings. Without being able to control unauthorised visitors at all entrance ways, there was no way to effectively protect everyone district-wide. ISONAS Pure IP access control solution Upon a strong recommendation from the school IT Director, ISONAS was awarded the project after the school put the project out for bid. The school district believed in the power of the ISONAS Pure IP solution and knew it was the right cloud-based technology to overcome all their current challenges. With the recommendation from the IT Director and a strong relationship with Advanced Wiring Solutions, the school district was ready to move forward with the security upgrade at high speed. Advanced Wiring Solutions is a Chicago-based premier low-voltage electrical contractor, who has handled structured cabling, security, access control, AV and CCTV camera installations for over 20 years. ISONAS RC-04 reader controllers installed It’s been a pleasure working with ISONAS from the onset of this project to completion" The project was on a tight timeframe and included installing 188 ISONAS RC-04 reader controllers, in under three months, on every access point within the six buildings that made up the school district. “It’s been a pleasure working with ISONAS from the onset of this project to completion,” stated Michael Sanfratello, President at Advanced Wiring Solutions. Michael adds, “From when we were in the bidding stage to deploying the access control system, ISONAS worked closely with the architects, engineers and the school district to develop specifications for the design and installation in order to make it a perfect deployment.” Remote monitoring of controlled doors “We are extremely happy that the school district selected the ISONAS solution to successfully secure each entrance way and no longer had to rely on keys for access, making it a safer environment for everyone,” said Jonathan Mooney, ISONAS Sales Leader. The school district can now easily monitor all controlled doors remotely and set access schedules for regular school hours and after hours when special events and activities were taking place. With cloud-based access control systems in place, schools across the country can get a clearer picture of who is actually entering their grounds day and night, while not having to physically be on the premises.
ISONAS Inc., an IP access control and hardware solution provider and part of the Allegion family of brands announced that the ISONAS™ Pure IP™ access control solution has been deployed at Our Lady of Perpetual Help Parish in Grove City, Ohio. The parish is comprised of seven buildings, which include the church, preschool, elementary school, rectory, storage garage, athletic building, and modular classrooms. The parish grew from around a dozen visitors daily to more than 80 people visiting the church every weekday morning and more than 500 people visiting over three separate services each weekend recently. Controlling Access The elementary school has grown to host more than 300 students and 50 staff members and volunteers, with the preschool adding another 40 students and staff members to the campus tally. With 28 exterior doors encompassing the fully renovated church, school, and preschool, the parish needed a substantial security upgrade. The new system needed to not just limit access, but also control it. A main challenge at the parish was being able to control access at all seven buildings and provide an environment with improved personal security for their staff, students, and patrons. The security system the parish had in place consisted of a few standalone keypads and electric locks on a couple of doors with no centralised management or communication. Upgrading Security With an influx of people accessing the parish and its facilities, both the facilities director and the maintenance/technology specialist at the parish were ready to find the right access control solution. The new system needed to not just limit access, but also control it. After careful consideration and research, the parish selected the ISONAS™ Pure IP access control solution for their security upgrade. ISONAS introduced the parish to its local certified independent security integrators, Systems 28. “Working with ISONAS on this project was a tremendous experience from start to finish, and we were thrilled to be brought on board to handle this security upgrade,” said Scott Hoover, sales estimator at Systems 28. “As a certified independent ISONAS systems integrator, we were proud to install this unique solution at our local parish and help make our community safer.” ISONAS RC-04 reader controller The parish also liked the fact that an on-site server was not required with the ISONAS solution The project consisted of installing 24 ISONAS RC-04 reader controllers, with 21 deployed on exterior doors and three on interior doors in a month’s timeframe. The parish chose the ISONAS solution for a myriad of reasons, with one main factor being the ability to use power over the ethernet for the card readers and electric locks. The parish also liked the fact that an on-site server was not required with the ISONAS solution, as having a cloud-based server was critical to managing access remotely for multiple buildings. ISONAS Pure Access software “We are extremely happy that the parish selected ISONAS as the right solution for their security upgrade and look forward to providing capabilities to easily expand the system in the future,” said Jonathan Mooney, ISONAS sales leader. The ISONAS system is extremely user-friendly and much more convenient Along with the ISONAS hardware, the ISONAS Pure Access software was deployed for its remote access capabilities. Pure Access™, ISONAS’s software, is a cloud-based access control application that provides users the ability to manage their access control from anywhere at any time, on any device. Remote access functionality “The ISONAS system is extremely user-friendly and much more convenient than the previous ‘stand-alone’ system we had in place prior to this upgrade,” said Kevin Radwanski, facilities director at Our Lady of Perpetual Help Parish. “We especially like the remote access functionality, as it has been great for us to be able to lock and unlock doors remotely during regular times and emergency situations like the global pandemic.”
Cozaint Corporation, manufacturer of ‘smart’ physical security platforms, has announced the launch of the BOBBY-W wall-mounted physical security kiosk. Available immediately, this ‘Video Surveillance as a Service’ (VSaaS) device has been designed to augment human security guard environments that need additional eyes and ears on their premises. BOBBY-W physical security kiosk BOBBY-W is based on a custom, Cozaint-built expandable platform that allows for the integration of a multitude of IoT sensors which allow for the monitoring and alerting of motion, water leaks, door/window opening, room temperature, lighting, and much more. All of these sensors are centrally monitored and the service can interact with an organisation’s existing security team. BOBBY-W standard features include: 24/7 180-degree video surveillance Facial recognition-based access control Smartphone-based access control IoT Sensor management Remote monitoring and concierge service Panic communication Expandable platform Touchless access control solution The timing couldn’t be more perfect for the need of a touchless access control solution" “The timing couldn’t be more perfect for the need of a touchless access control solution and the BOBBY-W physical security kiosk seems to fit the current market requirements. The integration of the BOBBY-W kiosk, along with Cozaint’s facial recognition technology, and Isonas’ Pure IP Access smartphone reader controller using Pure Access is ideal,” stated Fred Sumner, West Region Account Executive at Isonas, Inc. He adds, “Cozaint has been great to work with and we’re thrilled that our Pure IP access control API was able to integrate so well into the BOBBY-W platform. “ 24/7 remote monitoring With 24/7 remote monitoring included with the BOBBY-W service, customers can rest assured that their environment has the added protection to deal with unauthorised entries or incidents that could cause personal harm or property damage. BOBBY-W’s interactive touchscreen display is designed to showcase company news and information (or even specific advertising) as well as communication in cases of emergency to trained remote monitoring staff. With the current global pandemic challenges, BOBBY-W also has an optional integrated kiosk offering that incorporates the non-contact thermal imaging system from feevr. feevr non-contact thermal imaging system “We are delighted to be an available integration partner with Cozaint’s BOBBY-W security kiosk that allows organisations to monitor individuals that may show possible symptoms of an elevated skin temperature as they enter a particular campus,” said Barry Oberholzer, Founder and CEO of x.labs, the company behind the feevr non-contact thermal imaging system. He adds, “We agree that the integration of the feevr platform with the BOBBY-W physical security kiosk delivers enhanced peace-of-mind and situational awareness to an organisation.” Facial recognition access control Every BOBBY-W wall-mounted kiosk comes standard with facial recognition access control Every BOBBY-W wall-mounted kiosk comes standard with facial recognition access control, which utilises the Isonas Pure IP access control solution with smartphone authentication capabilities, as well as IoT sensors for motion detection, door/window openings, and environmental conditions (temperature, etc). Another integration partner to the BOBBY platform is the Enterprise Asset Tracking platform from Sympler. Enterprise Asset Tracking platform “With Enterprise Asset Tracking, organisations can simply place asset tags (small/thin devices with unique identifiers) onto valuable equipment, keys, lanyards, or even an individual’s wrists with a standard watch band and continually track and locate those company assets,” stated Jeff Debrosse, Principal and Founder of Sympler. Jeff adds, “The tags report asset's positions within the enterprise campus or jobsite. This information is integrated into the BOBBY-W monitoring platform and an asset’s real-time location, distance, and movement pattern can be quickly determined.” BOBBY security towers The BOBBY-W platform is the first in the Cozaint line of physical security kiosks and towers. Cozaint will be delivering new BOBBY security towers later in 2020. BOBBY-W wall-mounted physical security kiosks are available as of August 2020 and are rented to customers on a monthly basis, alleviating any capital equipment expenses and maintenance costs. Complete maintenance and service of the BOBBY-W kiosk is provided throughout the life of agreement, as well as 24/7 online technical support and remote monitoring service.
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