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ISC West 2016: AMAG’s new Symmetry GUEST web-based visitor management system for improved customer service

Published on 29 March, 2016
Symmetry GUEST easily integrates with Symmetry CONNECT, Symmetry Access Control & Symmetry CompleteView VMS to deliver complete security solution
Symmetry GUEST enhances visitor experience while helping organisations enforce security policies, meet compliance and reduce costs

AMAG Technology has released Symmetry™ GUEST, a new web-based visitor management system that speeds the flow of visitors while improving customer service. Symmetry GUEST enhances a visitor’s experience while helping organisations enforce security policies, meet compliance and reduce costs. Demonstrations of the software will be available at ISC West at the Sands Convention Center in Las Vegas, Nevada, April 6-8 in AMAG’s booth 14099.

Visitor pass enhances check in and security experience

Symmetry GUEST operates on any tablet, smart phone or PC using any web browser. The mobility of GUEST is ideal for roving lobby ambassadors or self-service kiosks to check-in visitors, contractors or visiting employees. The system issues a visitor pass electronically to the visitor’s smart phone via a QR code or barcode, similar to an airline boarding pass. This allows visitors to be identified quickly by the system or directly from their phone. If utilising GUEST self-registration, visitors can check-in and print their visitor pass automatically, allowing the receptionist to focus on greeting the guest rather than soliciting paperwork.

Employees can pre-register visitors using Symmetry GUEST or by taking advantage of the Outlook or Gmail calendar integration. When pre-registering, an email can be sent to the visitor which contains a map or directions, or any building-specific instructions. When the visitor arrives, they check-in via the receptionist, touch screen monitor, tablet or using their smart phone.

Symmetry GUEST allows organisations to require visitors to sign and/or acknowledge the organisation’s security policies and procedures. Organisations can administer watch lists that notify responsible parties when banned visitors are preregistered, as well as when checked-in.

Organisations that utilise Symmetry GUEST can diminish costs by reducing lobby headcount, abolishing visitor related paperwork, and eliminating manual badge creation. Symmetry GUEST also helps companies meet audit and compliance requirements via robust reporting. It’s an enterprise level solution that fits any size organisation.

Cloud based architecture

Symmetry GUEST’s cloud based architecture makes it easy to purchase and set up. Almost every aspect of the software can be configured by the end user, and it integrates with most standard visitor management hardware (badge printers, webcams). Dashboards showing current, future and favourite visitors further enhance the end user experience.

Symmetry GUEST easily integrates with Symmetry™ CONNECT, Symmetry™ Access Control and Symmetry™ CompleteView Video Management System to deliver a complete security solution.

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