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HID Global announces results of its Trusted Tag services pilot

Published on 7 November, 2014
HID Global’s patented Near Field Communications (NFC) tags help combat fraud and improve billing accuracy
The HID Trusted Tag services pilot results successfully demonstrate its ability to provide “proof of presence”

HID Global®, a worldwide leader in secure identity solutions, announced recently the results of its HID Trusted Tag™ Services pilot that successfully demonstrate its ability to provide “proof of presence” and an auditable Electronic Visit Verification (EVV) record of caregivers in patients’ homes. Partnering in the pilot program were Dial-N-Document®, which provides visit verification and documentation software to document employee activities, and Integrity Home Care, which offers a full range of home-based care services.

The pilot program is designed to test HID Trusted Tag Services’ ability to provide real-time authentication of caregiver visits using smartphones. Integrity Home Care case managers installed HID’s tamper-proof tags, which feature unique security and privacy attributes, to a light switch inside the patients’ homes. Upon arrival, caregivers tap the tag with their Near Field Communication (NFC) smartphone to create a secure connection to the Dial-N-Document system for authentication. This integrates seamlessly with the full encounter documentation captured by Dial-N-Document and is transmitted directly to Integrity’s billing payroll and scheduling software.

In addition to a 100% authentication accuracy rate, preliminary results of the pilot program demonstrate that use of HID Trusted Tag Services increased caregiver productivity by eliminating up to 30 seconds from each check-in.

“Partnering with HID Global has enabled us to make a seamless transition from traditional IVR to next-generation NFC-enabled, web-based documentation and authentication technology to meet the increasingly complex verification needs of our home health clients,” said Don O’Rourke, president, Dial-N-Document. “The results of this pilot program demonstrate conclusively that NFC technology and HID Trusted Tag Services in particular is an effective mechanism for location authentication, which is the critical first step in compliant documentation of patient encounters.”

“Dial-N-Document’s interactive online documentation system combined with the simplicity of HID Global’s trusted tags created a solution that is fast, easy to use and doesn’t require our caregivers to use unfamiliar devices,” said Jean Halbrook, IT software manager, Integrity Home Care. “It is an evolution that represents a significant advancement in documentation and EVV that will ultimately benefit patients as well as home health providers and payers.”

When integrated with a comprehensive documentation platform like Dial-N-Document, HID Trusted Tag Services complies with the EVV requirements for home health agencies enacted by several states as a condition of Medicaid participation in response to rampant billing fraud. In addition to providing an indisputable and auditable EVV record for agencies to use for billing and reimbursement, HID Trusted Tag Services integrates seamlessly into most clinical and administrative management software systems for real-time data transmissions that enable faster and more accurate claims processing and advanced analytics.

“Dial-N-Document’s partnership and the participation of Integrity Home Care were integral to the success of this pilot program,” said Marc Bielmann, vice president of Identification Technologies with HID Global. “It marks an important step forward in validating HID Trusted Tag Services as an effective solution for providing home health agencies with the security they need to comply with increasing complex regulatory mandates and protect themselves and their patients from fraud.”

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