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Network / IP - News

D-Link launches a new support and warranty service to connect to customers

Published on 4 February, 2012
 D-Link Assist also shifts the technical risk from partners to D-Link
D-Link Assist will be available in three service options- Gold, Silver or Bronze

D-Link recently launched D-Link Assist, a new support, maintenance and warranty service for the channel to take to its customers.  As part of D-Link's continued support of its reseller network, D-Link Assist will provide channel partners with the ability to offer customers access to regionally-based qualified engineers to maintain and replace D-Link products.

D-Link Assist has simplified and standardised levels of service for D-Link products to make it easy for channel partners offering it to their customers. D-Link Assist will be available in three service options - Gold, Silver or Bronze - according to customer needs.  Gold is focussed on mission-critical sites where businesses continuity demands a same day 24-hour/7days a week response.  Silver is aimed at businesses that need same day response during regular business hours and Bronze is for customers who operate within non mission-critical environments and require a next day response service.  New warranty extensions will cover products for up to five years, whilst certain business solutions will continue to be offered with a limited lifetime warranty.

Andrew Mulholland, Business Solution and Marketing Manager, D-Link UK & Ireland, said "Supporting our channel partners and maintaining high levels of customer loyalty and satisfaction is central to D-Link's strategy. D-Link Assist complements our Partner+ programme launched last year and aims to provide our channel partners with even more added value.  We have over 150 products in our business solutions portfolio - ranging from wireless and fixed networking through to storage, IP surveillance and security -we therefore recognise that it can be challenging for partners to become experts on our full range of products.  D-Link enables channel partners to focus their attention on customer relationships, while we are there to provide whatever level of technical assistance is required by the end user."

By offering D-Link Assist, channel partners will add a new revenue stream without having to make any investment in time and resources 

Adding value to the channel

 Businesses face a variety of pressures on their time and resources, and often do not have the on-site IT expertise to deal with issues when they arise. Therefore, they are dependent on a fast and reliable service from their IT supplier.  Using D-Link Assist, channel partners will be able to offer customers a best-of-breed service, such as on-site product exchange around the clock, so that businesses never have to worry about their technology deployments. 

By offering D-Link Assist, channel partners will add a new revenue stream without having to make any investment in time and resources, and at the same time offer a strong support service to their customers. D-Link Assist also shifts the technical risk from partners to D-Link, giving customers confidence that the technology will be well supported. Partners can guarantee their customers access to local 24x7 telephone support, and all site visits will be carried out by qualified D-Link engineers, which mean that any issues customers have can be resolved within the same visit.
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