Published on 6 December, 2011
GB Monitoring based in Spalding have gone live with the ESI Open Protocol Management platform to integrate both intruder monitoring and video monitoring to a single front end platform. The system is an extensive integration featuring intelligent communications, web portal access multiple communication gateways and full telecoms recording.
Neil Jackson, Director at GB Monitoring says, "Automation to drive operator efficiency within the central station was a key objective for us. The ESI platform delivers tools and features that have streamlined the operation allowing automated communication to our customers through E-mail and SMS. Remote engineer access to systems has also delivered a major time saving to the operator staff."
"We have worked extremely closely with Neil and his team over the last year to deliver a bespoke solution to specifically meet the needs of GB Monitoring", says Paul Dodds, Managing Director of ESI (UK). He adds, "Neil's huge experience has provided tremendous feedback to also ensure that the solution fits within the BS8418 and BS5979 environment of their central station."
Neil adds, "The installation provides a major enhancement to service levels offered by GB Monitoring in terms of customer access via web portal. The ability to monitor site accounts, maintain key holder information, remote test and extensive reporting for audit trail fills a major area of demand for our end users."
Paul Dodds, Managing Director ESI (UK) concludes: "We are pleased to be working closely with GB Monitoring to provide the specific solution that they need to deliver market leading service and differentiation. GB Monitoring's decision to choose ESI is further endorsement of our product depth and reliability as well as our forward thinking approach to the remote monitoring industry".