Published on 9 December, 2013
|The achievement coincides with winning Security Guarding Company and ACS Champion of the Year awards
Axis Security has achieved the highest SIA Approved Contractor Scheme (ACS) score in its history and one of the highest ever attained by a manned guarding company.
Its score of 164 out of a theoretical maximum of 174 is attributed to Axis Security’s continued investment in employee training, and the development of a software platform that facilitates improved contract management and measurement of performance across key areas to ensure customer satisfaction.
The score places Axis Security securely within the top 5% of approved contractors, and it believes the top 1% in the country. The achievement coincides with the company winning Security Guarding Company of the Year and ACS Champion of the Year at the 2013 Security Excellence Awards.
Five years ago, when the senior management team, led by Axis Group CEO Jonathan Levine, re-launched the business it had a little over 100 officers, a turnover of £2 million and an ACS score of just 46. Today it holds an ACS score of 164, employs 1750 people, and has a turnover of £47 million.
Whilst the official ACS report concludes there are no areas where Axis Security is required to make improvements, it is committed to promoting best practice: “We are delighted with our new ACS score and the positive report but, as ever, we will strive to improve and ensure that satisfaction remains high across our growing portfolio of clients,” Jonathan says.
“This year has been very successful for Axis Security. We’ve completed a successful rebrand and won significant contracts within the financial services, industrial and manufacturing, and education sectors, amongst others. We are very much looking forward to building on this success as we go into 2014.”
Within the ACS report, Axis Security was commended for its investment in training including the recruitment of a new training manager to assist in the development of an online learning portal.
Developments also continue to be made in Axis Security’s online platform which has been designed to improve the experience of clients by providing instant access to risk assessments and project plans, proactively managing satisfaction levels against benchmarked KPIs (key performance indicators) and alerting management to inefficiencies before they are escalated by the client. This positive approach to service standards was especially highlighted by the assessors.