Published on 19 July, 2013
|Impact 360 Workforce Optimization was selected by CUSTOMER magazine as a 2013 CRM Excellence Award winner
Verint Systems Inc. recently announced that its Impact 360 Workforce Optimization and Impact 360 IP Recording solutions have earned several honours for technology excellence, market leadership and customer satisfaction. These latest awards underscore the value Verint software and services bring to its global customer base.
14th Annual CRM Excellence Award
Impact 360 Workforce Optimization was selected by CUSTOMER magazine as a 2013 CRM Excellence Award winner. The recognition is based on the software’s ability to “help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire customer lifecycle,” which reinforces the demonstrable impact it brings to customer organisations.
Verint offers workforce optimisation solutions that work across the enterprise, helping organisations gain deeper visibility into organisational performance and customer needs. By leveraging this intelligence, businesses can better engage customers, deliver a more consistent customer experience, and gain valuable insight for continually refining products, services, processes, operations and staffing.
2013 IP Contact Center Technology Pioneer Award
CUSTOMER magazine also recognised Verint’s Impact 360 IP Recording solution, presenting it with its IP Contact Center Technology Pioneer Award. The publication’s editors selected the Impact 360 software as an outstanding IP contact center solution that “dramatically improved the contact center and CRM industries.”
Verint offers TDM and IP recording leveraging the same common architecture for IP recording as for traditional TDM telephony. This helps enable customers to use their hardware investments to support IP technology in the future. Organisations can manage TDM and IP recorders from a single interface.
LISTnet Software Honour
The 2013 Long Island Software Award recognises products that showcase the strength, excellence and diversity of New York’s software industry. Impact 360 Workforce Optimisation was among the winners, acknowledged for its ability to help organisations of all sizes make timely and effective decisions to improve enterprise performance.
“We’re honoured to have received these recognitions for our Impact 360 solutions,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions. “These awards speak to our commitment to continuing Verint’s proud history of innovation, leadership and a focus on customer success.”