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Octavian Security increases focus on providing improved customer service

Published on 28 June, 2010

Octavian’s security personnel to take NVQ’s in customer service
Octavian Security personnel will undertake the NVQ's to further improve its robust offering to clients
Derby based, nationally operating security company Octavian Security, has announced that each of its security officers, managers and administrators are to undertake NVQ's in Customer Service to further improve its robust offering to clients.
Some 400 NVQ Customer Service qualifications will be delivered in partnership with Derby College, together with Cleaning NVQ qualifications for Octavian's team of contract cleaners. The NVQ's range from Level 1 to Level 3, dependent on existing individual skill sets. 

The qualifications themselves are recognition of the abilities and knowledge the staff has acquired from the job they already perform. Additionally, they will help to improve interaction with clients and others who officers interact with through their work - ultimately helping to add value to the customer experience that Octavian's clients value so much.

Assisting Derby College with the co-ordination of the NVQ delivery will be Octavian's commercial director, Tony Mellor. 

"The qualifications will not only add value to clients by providing them with exceptionally skilled officers, but the NVQ's will also be hugely beneficial to the officers themselves," explains Tony. "They will empower everyone with greater communications skills that enable them to achieve more personally, and get greater job satisfaction in their work environments. We were particularly selective when choosing a training provider partner, and we are confident that Derby College will enable us to successfully build on our existing training programmes."

With its own City & Guilds and BIIAB accredited in-house Training and Development School, Octavian is no stranger to employee development. The company made headlines globally for being one of the first in the industry to enlist and train former Gurkha Regiment soldiers as security officers, and is renowned for introducing bespoke training packages such as retail customer service skills to better service existing clients. Octavian's success can be partially attributed to its delivery of a wide range of courses that are tailored to the requirements of individual clients. 

"It's always our objective to ensure that our officers fit seamlessly into our clients' businesses and we embrace any training opportunity that enables officers to do this well," concludes Tony.

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