The Heartlands Hospital, a 900 bed acute teaching trust hospital in central Birmingham and Solihull Hospital, and a 400 bed operation 12 miles further south both lost their existing CCTV coverage in December last year due to system failure.
Solihull and Heartlands NHS Trust had been operating a combination of a PC-based digital recorder and a number of traditional analogue multiplexers and VCRs. The system was becoming less reliable, so the decision was made to upgrade to a new digital system.
Security consultant, Mike Tolley takes up the story: "The Solihull and Heartlands NHS Trust had won a ?396,000 Home Office payout as part of the Crime Reduction Partnership and was already considering ways in which to upgrade and improve security at both hospitals."
But the short falls of the recording system effectively left both hospitals with poor quality security recordings. We had to do something - and do something fast. We didn't have time for staff to spend weeks learning another complicated PC operation or for installers to spend days integrating new technology with old.
"This was the rationale behind my recommendation for Digital Sprite from Dedicated Micros. The system takes the hassle out of installation with automatic set-up, familiar multiplexer and VCR control keys and user-friendly interface to minimise installation time and operator training. As well as offering a simple plug and go installation, Digital Sprite proved to be the ideal platform for systems integration by providing consistent record performance through its efficient multi-tasking capabilities."
Two 16-way Digital Sprite multiplexers have been installed by Custom Technology Solutions at Heartlands Hospital, and one Digital Sprite at Solihull, controlling 28 and 14 cameras respectively.
Cameras are located at all exit and entrance points, over car parks and in key internal locations such as the Accident and Emergency wards - often the focus of violent attacks on staff and property.
The new digital capability is supported by 24 hour manned guarding on both sites, whilst images are reviewed at a 24/7 CCTV control centre in Heartlands. As the security lodge at Solihull is not a 24-hour operation, both systems are networked to allow images from Solihull to be accessed by the Heartlands control centre.
Mike Tolley explains: "If a security guard at Solihull has to leave his post, for example to check up on an incident, he simply notifies the central control room in Heartlands and they connect to the system in seconds allowing uninterrupted remote monitoring."
Dave Smith, Security and Facilities Manager of both hospitals comments: "With the variety of challenges facing hospitals - from threats and violence towards employees to thefts in the car parks - staff and patients alike have to be sure that someone is watching over them at all times. System reliability is obviously critical."
"We have been delighted with the results of the new system. It took minimal time to train our security staff, so we were up and running again very quickly. As we now have fully automated recording, there is no more laborious changing of tapes - and we have added in more control points very cost-effectively."
For evidential purposes, images are downloaded to CD-Rom. A digital signature is applied to all recordings at source for authentication purposes, providing the date, time and identity of the unit recorded on.
According to Mike Tolley, this is the just the first step towards a fully integrated system which will see the system networked with both the town centre management and West Midlands Police.
"We are looking at putting a fibre optic link up between Heartlands and the local police station at Stechford so that they can view live images of incidents, allowing them to make instant judgements on whether or not a police presence is required. We will also be installing a fibre optic link between Solihull Hospital and the local authority control room in Solihull town centre."
Pauline Norstrom, Marketing Manager at Dedicated Micros commented: "Dedicated Micros are ever conscious of the need for hospital trusts to maximise their budgets both in terms of management and cost efficiency."
"We believe that the Digital Sprite meets the needs of such a demanding environment, not only by offering an easy plug and play installation and minimal operator training, but by providing the best value for money one box solution on the market."