SourceSecurity.com US Edition
Security camera lens, CCTV Camera, Digital Recorder, Telemetric Transmitter and Controller, Intruder Alarm Control Panel, Access Control Reader, Dome Camera
Home  |  Settings  |  Marketing Options  |  eNewsletters  |  About Us  |  FAQs  |  Contact Us    Site tour of SourceSecurity.com
Smart

IP security solutions provider Genetec wins Ten Best Web Support Sites 2011 award for its GTAP online portal

Published on 1 Jun, 2011

The Association of Support Professionals (ASP) has awarded Genetec for the Ten Best Web Support Sites 2011.

Genetec has won the Ten Best Web Support Sites 2011 for its Technical Assistance Portal (GTAP)

Genetec, a pioneer in the physical security industry and a provider of world-class IP security solutions, is proud to announce the recent win for Ten Best Web Support Sites 2011 for its Technical Assistance Portal (GTAP) awarded by the Association of Support Professionals (ASP). The GTAP is an online portal that was designed as an extension to Genetec's Technical Assistance Center to provide customers with in-depth technical information, product assistance tools, peer-to-peer forums and so much more.

The GTAP was selected for this prestigious award, along with nine other support sites, by a panel of judges with expertise in Web support design and implementation. The panel based their decisions on 25 separate performance criteria, covering the following main areas: overall usability, design, and navigation; knowledgebase and search implementation; interactive features; customer experience; and, the major site development challenge.

"We are extremely proud to receive recognition from such a well-known association," said Christian Morin, Director of Customer Experience at Genetec. "This award is the culmination of all the feedback we have received over the years from our customers and partners. A lot of time and effort have been invested into developing the documentation, tools and overall experience of the GTAP to make it easier for our customers to get the answers they need. And, we don't intend to stop there. We will continue to enhance the GTAP to make it a one-stop-shop for any technical assistance our customers may require on our products and services."

Within the GTAP, customers can browse a large variety of technical information on Genetec's full suite of security solutions including Security Center, AutoVu, Omnicast, and Synergis. Customers can also interact with peers though forums, sign-up for support webinars, and access tools to aid them in the installation and maintenance phases of their projects. GTAP users also exclusively receive regular updates on service releases, new product features, article postings and more.

The other 2011 winners included (in alphabetical order) Ariba, CheckPoint Software Technologies, Cisco Systems, Hewlett Packard, Juniper Networks, Nokia, and Red Hat, TiVo, and Websense. The ten winning sites will be profiled in a book called "The Ten Best Web Support Sites of 2011," to be published by the ASP in July.

"Year after year, we've watched technology companies enhance the quality of their Web-based customer support," says ASP executive director Jeffrey Tarter. "For most technology companies, Web support sites have become the primary channel for interacting with their user community, and there seems to be little doubt that a well-executed Web support strategy pays large dividends in terms of customer loyalty and competitive differentiation."


Related videos
Bookmark and Share
Latest Technology Report

SourceSecurity.com Technology Report: Managing Business Remotely Using the Cloud

A Technology Report from SourceSecurity.com, produced in collaboration with Oncam Technologies, highlights how a new technology platform that combines cloud-based computing and automated on-site data collection can help businesses with remote monitoring and management.

The white paper outlines how the OnVu360 management platform combines inputs from surveillance systems, access control, intrusion detection systems, and video analytics, among others to improve remote business management and security management across several markets including retail, public security, and home automation.

View White paper

See privacy and cookie policy
International Edition