Published on 19 Jan 2009
|Samsung Techwin has announced the introduction of a three-year warranty on its entire range of CCTV products. |
The new warranty terms, which came into effect on the 1st January 2009, are part of the company's commitment to service and product excellence. "Our products are highly reliable and we are pleased to pass on the benefits of this reliability to our customers," said James Smith, Marketing Manager for Samsung Techwin's dedicated European professional security division. "In itself this extension to our warranty terms is significant but it also complements a whole raft of added value services that we have recently introduced to support our product range. For example, in the event that something does go wrong, we offer a five-day turnaround promise for all product repairs to give our clients and end-users complete peace of mind."
According to James, producing the best professional security products alone is not enough and Samsung Techwin has introduced these services to ensure clients are well supported as the company continues its rapid growth and expansion.
"Via our network of distributors across Europe, Samsung Techwin intends to play its part in helping professional security installers to profitably win new business as well as retain existing customers. This is why we have recruited a professional and knowledgeable European sales team to provide pre and post sales support and built what we believe is the best-dedicated technical support team operating in our industry. To complement our distribution agreements we also hold over £2million ex-stock in our own warehouse enabling us to ensure availability to clients on the vast majority of product lines."