Siemens has won one of the largest security contracts in Norway - a complete security and services solution agreement with SpareBank1, an alliance of 23 banks and 350 franchised offices that together make one of the largest providers of financial products and services in the Norwegian market with 460 branches.
The bank wanted a fail-safe and sophisticated security solution with a central system operation and maintenance that involves the upgrading of video surveillance, intrusion detection and access control systems - and therefore provides increased security against unauthorised access and criminal activities - in all 460 branches.
Siemens won the five-year contract worth 15 million Euros per year (125 million Norsk Kroner), in partnership with Vakt Services, by creating a value-added solution comprising a new system platform and integrated security services from the Siemens' Central Monitoring Station (CMS) in Norway utilising the customers' security LAN. At Siemens' CMS, a dedicated SpareBank1 Security Centre has been created with its own dedicated phone lines, email addresses and fully trained staff. The alarm management services respond to all types of alarms (both life-threatening and everyday events), thereby contributing to business continuity, crime prevention, staff safety and, ultimately, providing peace of mind. The centre will manage information from all locations, offer support on technical questions, receive service calls and remotely manage the security systems which include:
The various security functionalities are controlled from one central point
Key to the requirements was the implementation of an interoperable security system that is capable of working together to deliver the required security levels. This enables the control of the various security functionalities (access control, intrusion detection, video surveillance, alarm management) from one central point. For example, whenever events trigger access or intrusion alerts, video recording will start and live images will be received to provide verification at the CMS from where, if necessary, intervention forces will be alerted.
Before they decided to issue a tender in order to get a single supplier, each of the 23 member banks - which together constitute one of the most familiar names in the Norwegian financial market - ran their own security systems and services locally. This resulted in a complete lack of commonality throughout the alliance.
Although the alliance's main goal was to ensure the individual banks' independence and local connections, the objective of the agreement was to create a mutually binding co-operation between the partners within the security operation, marked with a clear partner philosophy and focusing on security levels, cost optimisation and the development of predictable security and services.
Ole Jørgen Eiterå, Security Chief at SpareBank1 says: "The alliance had used a variety of different security providers and as a result, five companies competed for this contract. Although there is no 100% guarantee against robbery, we have created a complete solution that is able to adapt to threat levels and increase the speed of response to events - but at the same time, we have reduced our costs."
Per Bratsberg, Head of Marketing at Siemens Building Technologies Norway, adds: "Our strategic partnership with Vakt Service has resulted in pioneering, integrated concepts to meet the customers' requirements. Siemens supplies the security systems, installation and service along with the capabilities offered by the CMS, and Vakt Service provide the manned services, cash handling, guards, transport and intervention services.
|The alarm management services are designed to provide peace of mind|
By harmonising the system and service portfolio, it was possible for Siemens to reduce Sparebank1's costs as well as to improve security levels throughout the branches."
This project is an excellent example of Siemens offering a complete, custom-built package, from consultancy through to system supply and services, providing a single point of contact and working in close customer collaboration throughout all the stages of the project. Siemens has particular expertise and knowledge in large scale financial projects, offering the understanding and technical capabilities to provide an interoperable approach which covers the security requirements of many branches, often over large geographical areas, from a central point.
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