Verint® Systems Inc. recently announced that The Container Store® - the nation's originator and leading retailer of storage and organisation products - is deploying its Nextiva® IP Video suite, including such solutions as video management and video business intelligence software, IP cameras and encoders. With these integrated capabilities, the organisation will have the tools it needs to further its focus on customer experiences and workforce optimisation, along with the ability to support other key retail operations requirements, such as loss prevention and security.
The Container Store operates 57 retail locations across the country, offering its customers more than 10,000 time- and space-saving solutions to organise every area of their home or office. The Container Store's commitment to its values-based business philosophies that it calls its Foundation Principles™ and its employee-first culture has landed the retailer on FORTUNE magazine's list of "100 Best Companies to Work For" for 13 consecutive years.
As the retailer has transitioned to an IP infrastructure and expanded into new and existing markets, it has continued to invest in supporting solutions focused on the customer experience, its employee-first culture, business performance and loss prevention. As a result, the Verint Nextiva suite has become a key foundation to furthering its customer and employee engagement and security strategies.
The Container Store's investment in the Verint Nextiva solutions began in January 2012 and has continued to include new store installations, existing store upgrades and an implementation at the company's headquarters in Coppell, Texas. In all, Nextiva has been selected as the standard platform to manage video operations for its retail chains across the U.S.
"At The Container Store, we pride ourselves on offering customers innovative and functional storage and organization solutions to help them simplify their lives, save space and save time. As we build upon our success, world-class customer service, exceptionally trained employees and open communication will remain critical," says Joan Manson, vice president, loss prevention, payroll, benefits and legal, The Container Store.
Adds Manson, "Being able to keep our stores secure, empower our employees and provide high-caliber customer experiences remain core to our philosophy. We believe that Verint Nextiva is an investment in our retail stores, our employees and our customers. Information is power, and the intelligence derived through Nextiva will enable us to make faster, better decisions about our customers' wants and our business needs, all in a safe and secure environment."
The Nextiva IP Video portfolio goes beyond loss prevention to provide retailers with the security and business intelligence solutions they need to help increase sales and secure assets, improve workforce productivity and heighten customer satisfaction. With Nextiva, retailers can capture and analyse shopper movement patterns to enhance customers' in-store experiences, gain operational efficiencies and increase conversion rates. Such capabilities as People Counting™, Queue Management™ and Retail Traffic Analytics™ provide intelligence into customer traffic, shopping patterns and behavior patterns, along with high-traffic areas, dwell periods and line queue wait times. Such insight also can be used to drive marketing and merchandising, as well as staffing and scheduling decisions.