Case study

SynopSYS' open platform enables connection with additional systems such as access control and video

A leading communications provider in Israel provides a wide range of services such as mobile network, Internet Wi-Fi, and telephony to millions of customers. They required an integrated management platform to control and monitor their service centres across the country.

The challenge

The communications provider owns and operates over 100 service centres throughout the country that vary in size, building structure and operating hours. Many of the service centres store expensive and sensitive merchandise. All of them require 24/7 monitoring from one central control room located at the company's headquarters. They therefore required a modular and flexible fully integrated management platform to control and monitor these sites. The solution would have to support future expansion of sites, as well as the integration of additional systems such as Access Control, Video, and ProSYS Integrated Security System.

The solution

RISCO Group's SynopSYS™ Security & Building Management platform was chosen as the solution that met all the requirements. SynopSYS™ provides a single user friendly interface for a large number of users that enables the company to get an overall picture of remote sites, each with its own operating hours, required security levels, and various applications integrated into the system. SynopSYS' user friendly and intuitive interface with simple definitions allows for fast and simple project setup and operation. SynopSYS™ offered a modular and scalable solution that catered to the company's dynamic nature, which regularly opens new branches. RISCO Group's ProSYS Security System was installed in all of the service centres. Each centre contains a ProSYS 128 panel that communicates via an ACM TCP/IP card. All security equipment in the service centres communicate with the SynopSYS server, which is located in the head office control room.

Highlights

• SynopSYS™ enables control and management of numerous remote sites from one extremely flexible user interface that is easy to manage and operate.
• Notifications are communicated in a flexible manner via IP or GSM/GPRS, and include SMS and email.
• The drivers included in SynopSYS make it an open platform that enables connection with additional systems such as access control and video.
• The ProSYS™ Integrated Security System is installed in each of the service centres, communicating via an ACM TCP/IP card.

The customer's point of view

Orad is a leading integration company that implemented RISCO Group's SynopSYS integrated Security & Building Management solution at the site. Orad was pleased with SynopSYS' open platform, which makes it easy to build unique projects, as well as expand according to the client's future needs. They particularly valued the system's ease of operation and intuitive user interface, which enabled easy training. Most importantly for Orad: "SynopSYS proved to be consistently reliable and low maintenance."