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Security camera lens, CCTV Camera, Digital Recorder, Telemetric Transmitter and Controller, Intruder Alarm Control Panel, Access Control Reader, Dome Camera
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Technical Support

BCDVideo is your partner for support with any of their products – both pre and post-sales. We have support specialists certified in HP, Microsoft, Genetec, Milestone, and Stratus (Marathon with expertise in IP Video Security, Networking, Storage, Virtualization, and more.)

BCDVideo’s Video Recording Platform products all come standard with both lifetime telephone support, and a five-year worldwide on-site warranty, In addition, the BCDVideo SMARTtechnology features embedded in the systems allow for remote access, remote video recovery, and full system monitoring.

If you are uncertain of the nature of your issue, a BCDVideo product specialist can remotely execute diagnostic testing to help determine the true cause of the problem. Many times, the issue can be resolved over the phone or via an updated firmware patch through BCDVideo’s SMARTconnect, which comes standard with the video system. If it is determined that there is a hardware issue with the unit, you will now have all of the information needed to seamlessly initiate that service call without having to go on site either before or after the service call is made.

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